Safety & Human Resources Training Network Videos & DVDs. Listed for information only
Violence in the Workplace
Call to Action: Workplace Violence Prevention for Managers & Employees Insure that your employees respond promptly with the correct behavior at the early signs of trouble in order to prevent violent incidents in your workplace. Four types of situations are presented with actions to address each clearly demonstrated: Disruptive or “scary” employees The person who bullies or intimidates A person violating or intruding on the premises Terminating the violent employee 37 min., 1994, Videometry DVD or VHS #1828 ...........................$149.95
I Could Have Saved a Life That Day It is up to all workers to keep their workplace safe from violence! Based on the safety poem by Don Merrell, employees will follow a dramatic storyline detailing how an incident can escalate to violence. Along the way employees will learn how to identify & respond to signs of potential violent behavior. 15 min., Eng or Span, 2003, ERI DVD or VHS #1836 (1836-S) ............$495.95
On the Edge 1: Preventing Violence in the Workplace On the Edge 2: Managing High-Risk Situations Ensure that all of your employees are able to recognize and prevent violence. This powerful, discussion-starting video, an update to On the Edge 1, presents nine true-to-life scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions. Employees will learn how to: Prevent violent incidents in the workplace Recognize early warning signs Actions to take in resolve situations before they become violent 15 min., participant’s workbook, leader’s guide, 2001, Edge 17 min., participant’s workbook, leader’s guide, 1996, Edge Edge 1, DVD or VHS #2113, 1996 .....$695.95 Edge 2, DVD or VHS #2114, 2001, 17 min. ................................$695.95
Managing Harmony This program defines the role leaders must play in creating and supporting a non-violent, respectful workplace. It explores the organizational costs of inappropriate behavior and how to diffuse hostile situations; and align policy and behavior with the organization’s values. Use this training to demonstrate that conflict can be a positive force and that the organization’s responsibility is to provide effective avenues for dispute resolution. Topics covered include: The roots of discord The double-sided personality of conflict Organization and mediation Levels of conflict 26 min., Eng or Span, 1995, QMR DVD or VHS #2169 (2169-S) ......$625.95
Contact Steve filmo@filmo.com
Opening the Right Doors Teaches employees skills for dispute resolution and diffusing hostility Your staff will quickly learn to take responsibility for eliminating intimidation, bullying and harassment from your workplace culture. This video instructs employees on: Specifi c values, behaviors and skills The nature of conflict 25 min., Eng, Span or French, 1995, QMR DVD or VHS #2170 (2170-S) ......$625.95
Ready Response: Violence in the Workplace for Supervisors Empower your employees to detect and diffuse potentially violent situations. This brief, new program: Explains how a hostile work environment can affect employee morale and productivity Illustrates how to spot potentially dangerous circumstances Discusses how to resolve conflicts 9 min., 2005, CC , JJ Keller or Kit: Leader’s Guide, (10) Quizzes, (10) Employee Handbooks VHS #2083 .......................................$149.95 DVD #2083-DV .................................$199.95 Video Kit #2083-K ............................$179.95 DVD Kit #2083-DVK .........................$229.95
Taking Control of Violence (for Managers) Workplace violence has become an increasing threat to your employees. In fact, homicide is now the leading cause of workplace death for women. Intended for managers and supervisors, this program will arm them with an increased awareness and knowledge of how to prevent workplace violence. 16 min., 2005, CLMI or Kit: leader’s guide, reproducible handouts, MS Word® templates DVD or VHS #1878 ...........................$249.95 DVD or VHS Kit #1878-K ..................$379.95
Violence in the Workplace Train your staff to recognize & avoid or diffuse potentially violent behavior: Underlying causes of workplace violence Warning signs Aggressive behavior, threats & verbal abuse, sexual harassment, physical assaults, armed assailants Fostering a positive workplace environment 15 min., Eng or Span, 1996, Marcom or Kit: leader’s guide, quiz, certifi cates, 30 (16 p.) booklets & 5 posters or CD-ROM DVD or VHS #0532 (0532-S) ............$149.95 Kit #0532-K/#0532-DVK .............................. (0532-SK/0535-DSK) ....................$195.95 CD-ROM #0532-R .............................$495.95
Winning Workforce: Violence in the Workplace for Employees Workplace violence increases to become 3rd cause of occupational deaths Violence in the workplace affects productivity and is a legal threat. Promote employee awareness by educating your employees on the benefits of a non hostile workplace. This new video helps employees understand: The different forms of violence The warning signs of potential violence What to do if a violent—or potentially violent— situation arises 9 min., 2005, CC , JJ Keller or Kit: leader’s guide, (10) skill cards DVD or VHS #2078 .............................$99.95 VHS Kit #2078-K ..............................$149.95 DVD Kit #2078-DVK .........................$179.95
Workplace Violence - Customer Service and Field Personnel Remind your employees that dealing with the public can be dangerous. After viewing this video, your employees will be able to: Identify common types of violence in and around workplace Recognize the possibility of confrontation Protect themselves: tactics to use when threatened and techniques to avoid being a victim 26 min., 38 pg. guide, 1994, Discovery Ed./Aims, $495.95 VHS #0758 ............................ SALE $395.95 Leader’s Guide #0758-LG ............................ $14.95
Workplace Violence: The Calm Before the Storm 1 in 5 work-related deaths result from workplace violence! In one year alone, workplace violence accounted for one out of five work-related deaths in the U.S. This video program is designed to help supervisors and employees identify the warning signs of workplace violence and prevent it. Covers: Characteristics of a potentially violent employee Violence prevention program Stress management and conflict resolution Threat-management teams 25 min., Eng or Span, 1996, CoastalAMI DVD #2300-DV (Eng + Span) ...........$545.95 VHS #2300 (2300-S) ........................$495.95 Support Material #2300-SUP ............$125.95 DVD Support Material #2300-DV-SUP ...$225.95
Assault & Theft Prevention Stay on the Safe Side of the Street This video draws employees into disturbing, documentary-style criminal scenes to prepare them to be safe when they work in the field. They learn how to handle situations that involve verbal abuse and irate customers; and what to do in case of armed robbery, assault, and theft of company property. Additionally, employees learn how to: Plan their route and exit Trust their instincts Be confident 24 min., 1994, Videometry DVD or VHS #1827 ...........................$149.95
Watch out for Assault: Staying Safe and Secure Discusses the safety risks that employees face in three particular areas - on the street, in buildings, and in their cars - and offers common sense techniques to avoided becoming a crime victim and how to avoid the painful personal injuries that can result from criminal assault, either on or off the job! 13 min., 1993, BBP DVD or VHS #1279. ........$149.95
Contact Steve filmo@filmo.com
ADA: New Access to the Workplace Give your managers and supervisors the information they need to stay current on the American with Disabilities Act (ADA). This informative video provides a thorough review of the employment discrimination provisions of the ADA. This comprehensive video will help your managers to: Review key terms, such as “essential functions of a job,” “reasonable accommodation,” and “undue hardship” Learn the steps required to implement ADA Overcome and understand misconceptions and myths Use the proper techniques for interviewing disabled candidates, including questions to avoid 25 min., 1991, BBP DVD or VHS #1965 ...........................$295.95
Beyond Compliance: Serving Customers with Disabilities Uses four scenarios to demonstrate how to communicate with someone who is blind, in a wheelchair, deaf or who has cerebral palsy Your customers with disabilities face many obstacles in their day to day experiences; don’t let your employees inadvertently become part of the problem. This excellent video offers a firsthand view of what offends, what doesn’t, and what kind of help customers with disabilities will need. Four scenarios showing individuals with four different disabilities highlight ways viewers can effectively communicate with people who are disabled. 24 min., Leader’s Guide, 1992, VHS CC , BBP DVD or VHS #1966 ...........................$149.95
HOT Sid Story, The Teach your supervisors to focus on the positive aspects of employee performance. After watching this video, they will discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Actor Dennis Franz gives a star performance as a grumpy manager who loves to punish employees but finds out positive feedback works much better. Your staff will learn how to: Establish a positive working climate in which employees know what is expected of them Measure performance and give employees feedback Increase positive observations Give employees the opportunity to be winners 20 min., Eng, Span or Combo, 1989, VHS CC , CoastalAMI DVD #2032-DV (Eng + Span) ...........$745.95 VHS #2032 (#2032-S) .....................$695.95
So You’re New Around Here: The Dentist Emphasize the importance of training and make your employees laugh at the same time. See what happens when an employee orientation goes awry as Tim Conway portrays a dentist new on the job. Ideal for new employee orientation, this video is more than just a meeting opener, it’s an ice breaker. 7 min., Humorous, 1995, Learncom DVD or Video #1982 ...........................$99.95
Coping with Change in the Workplace Change in the workplace, and every area of our lives, is inevitable. Your employees, supervisors and managers will learn to embrace change. This program examines change in the workplace: Why it’s happening What some people’s reactions are to it How to cope to survive 15 min., 1995, Meridian DVD or VHS #2099 ...........................$149.95
Finding the Up in Upheaval With this positive, uplifting video you can prepare your employees for the inevitable changes that will occur in your organization and help them to understand the reasons behind their negative feelings and to know the difference between what can and cannot be controlled in order to learn to deal with change and plan for the future. The program addresses the issues brought about by change through key training points including how to: Best respond when change happens to you Accept and deal with change positively Communicate openly and honestly with others to understand your new reality Look for opportunities & plan for the future 22 min., Eng, Span or Combo, leader’s guide, 1998, CoastalAMI VHS #1984 (#1984-S) .....................$795.95 DVD #1984-DV (Eng + Span) ...........$845.95
Coaching & Mentoring
HOT Coaching Through Facilitation: The New Way to Manage No manager has time to perform every job within the department. Rather than taking on every task, your managers can learn to coach their teams to attain their goals, rather than micromanaging the tasks. This video follows a manager as he uses his coaching skills to help individuals and groups reach decisions and facilitate discussions. 27 min., 1995, Learning Comm DVD or VHS #1986 ...............$595.95
Providing Performance Coaching Managers need to know what to say and how to say it when providing performance coaching to their team. Help your supervisors deliver both negative and positive feedback to employees in a constructive manner using direct, tactful dialogue. Teach your supervisors to target issues and address them head-on with this effective training tool that contains realistic examples. 35 min., 2006, JJ Keller or Kit: Trainer’s Guide, (10) Fact Sheets DVD #2248-DV (avail 03/2007) .......$199.95 VHS #2248 ......................................$169.95 DVD Kit #2248-DVK .........................$245.95 VHS Kit #2248-K ..............................$199.95
Contact Steve filmo@filmo.com
MILLENNIUM: Leadership Capsules for the 21st Century This comprehensive 8 part training series is designed to assist your managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts your organization embraces. Set of 8, Eng or Span, 1996, QMR DVD or VHS Series #2131-SER $5,007.95
Capsule #1—Leadership Is In this video, managers explore the language and concepts of leadership. The leadership and management role is contrasted and the difference between leaders and followers is reviewed. Then, these three key questions are defined and developed: What is a leader? Who can be a leader? Why lead? 15 min., Eng or Span, reproducible 3 part guide, 1996, QMR DVD or VHS #2148 (#2148-S)....$625.95
Capsule #2—The Leader as Coach 15 min., Eng or Span, reproducible 3 part guide, 1996, QMR DVD or VHS #2150 (#2150-S)................$625.95
Capsule #3—The Leader as Mentor 15 min., Eng or Span, reproducible 3 part guide, 1996, QMR DVD or VHS #2147 (#2147-S)....$625.95
Capsule #4—How Leaders Provide Performance Feedback 15 min., Eng or Span, reproducible 3 part guide, 1996, QMR DVD or VHS #2149 (#2149-S)....$625.95
Capsule #5—Beginning Employment Relationships 15 min., reproducible 3 part guide, 1996, QMR DVD or VHS #2144 (#2144-S)....$625.95
Capsule #6—Ending Employment Relationships 15 min., Eng or Span, reproducible 3 part guide, 1996, QMR DVD or VHS #2145 (#2145-S)....$625.95
Capsule #7—In Compliance 15 min., Eng or Span, reproducible 3 part guide, 1996, QMR DVD or VHS #2146 (#2146-S)....$625.95
Capsule #8—Coaching & Performance Feedback Training Scenes Ideal to practice and reinforce coaching skills Each of the eight training dramatizations begins by setting up a coaching or performance feedback situation culminating at a “Decision Point”. Here managers are presented with three options as to how the scene should continue. These options are then played out and the consequences of the choices made are explored by a panel of management and human resource experts. 56 min., Eng, Span or French, reproducible 3 part guide, 1996, QMR DVD or VHS #2131 .....................$625.95
Communication Skills
Communicating for Success: Master the Message Uses role-plays to convey key training points Teach your staff to become better communicators so that they can build productive relationships in the workplace. Role-plays in this video are provided to help participants experience the communication process from various standpoints: speaker, listener, and facilitator. Participants will: Learn to give specific directions and how to deliver constructive criticism most effectively Develop skills to elicit open communication Understand the importance of nonverbal messages Assess and strengthen listening skills 16 min., 2005, Participant’s Guide, Leader’s Guide, Edge Training DVD or VHS #2112 ...........................$695.95
Communication Develop more effective communication between supervisors and employees with this video that covers how to: Deliver two-way communication Give and get feedback Listen, investigate and provide solutions Avoid criticism in front of others Choose discussion over argument 22 min., 1992, LIP DVD or VHS #0109-T. .......................$149.95
Effective Communication: It’s Your Responsibility Avoid communication failures by practicing six responsibilities Teach your employees that they all have individual responsibility in making communication successful. Introduce them to four leading causes of communication failure. This helpful video explains how to detach yourself from each cause by selecting the appropriate breakdown of verbal tools. Participants will also pinpoint six responsibilities they must undertake to perfect the art of two way listening and become an integral part of the communication process, not just a sounding board. 31 min., 1996, CoastalAMI VHS #1990 (Purchase Only) ........$149.95
E-mail Essentials Series These must-use videos are intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool. After viewing, employees will understand: What, if any, privacy they can anticipate What, if any, personal uses of an organization’s e-mail are appropriate Some of the rules of e-mail etiquette The illegality of e-mail harassment Confidentiality concerns Disclosure issues (public sector version) 24-28 min., user’s and facilitator’s guide, reproducible participant handouts, bibliography, e-mail etiquette dictionary, exercises, discussion questions, 1997, QMR
E-mail Essentials for Employees Private Sector DVD or VHS #2140 (24 min) .....$625.95 Public Sector DVD or VHS #2141 (24 min.) .....$625.95
E-mail Essentials for Management Private Sector DVD or VHS #2143 (28 min.) .....$625.95 Public Sector DVD or VHS #2142 (28 min.) .....$625.95
Contact Steve filmo@filmo.com
Floor is Yours Now, The Public speaking can be a terrifying idea for the uninitiated. Give your employees the confidence they will need by providing these excellent speech preparation and delivery guidelines: Impact tips: voice control, gestures, body language, eye contact Speech structure, including the five questions a good introduction contains Choice of visual aids & Presentation rehearsal 23 min., 1992, Discovery Ed./Aims, $395.95 DVD or VHS #0176-T. ............ SALE $199.95
Six Essentials of Effective Listening, The Covers six high performance listening skills Empower your employees by teaching them to listen more effectively. Join communication and negotiation expert Ed Brodow as he describes six high-performance steps for developing listening. Your staff will discover how to: Focus on the other person Become more objective in a conversation Develop the desire to listen Filter out distractions & Take nonverbal hints 30 min., 1999, Learning Comm DVD or VHS #1992 (Purchase Only) ..$149.95
Speaking Without Fear or Nervousness It’s frustrating to live with fear of the spotlight. Many speakers wish they could just get over it. This practical training will help presenters identify their self-defeating thoughts and replace them with positive expectations. Participants gain an uplifting new attitude toward fear, and develop the courage to stand up to speaking challenges. Reviews: 3 essential “fear busters” to use every time Specific remedies for a wobbly voice, shaky hands, a pounding heart Classic ways to establish instant rapport Mental imagery techniques to help with preparation 115 min., Set of 2, 32 pg. Workbook, 1995, Wisenow DVD or VHS #2064 ...........................$149.95 Additional workbooks. .................... $9.50 ea.
Conflict Management: The Your Turn, My Turn Resolution Defines conflict resolution skills using realistic scenarios Ensure that everyone in your organization knows how to effectively deal with conflict when it erupts in the workplace. This powerful video introduces a four-step model based on the 3R’s approach (responsibility, relationship and real problem). Teach your employees how to avoid bitter arguments, lowered morale and decline in productivity when negative conflicts arise. In this skill-refi ning video, your staff will learn the ins and outs of each sequence by following the “my turn, your turn” scenarios presented for turning conflict into results. 37 min., 1996, CoastalAMI DVD or VHS #1996 (Purchase Only) .$149.95
Conflict Resolution Whenever two or more people come together, eventually they will experience conflict. Give your employees the skills to work toward a solution in a productive, positive way. Techniques and strategies to limit the damage and disruption are discussed in this straightforward video as well as: Consequences of conflict and how it can disrupt the workplace The common causes of workplace conflict and how to recognize them Diffusing disagreements before they get out of hand How collaboration can be a tool in resolving conflicts And more! 16 min, 2007, Marcom or Kit: Leader’s guide, (30) employee handbooks, (5) posters, reproducible scheduling & attendance form, quiz, training certificate, log DVD or VHS (avail 02/2007) #2309 .....$179.95 DVD or VHS Kit #2309-K/#2309-DVK ...$195.95
Conflict Resolution This new video on a challenging topic helps teach your staff to become better managers of conflict so that they can build productive relationships in the workplace. Participants have an opportunity to learn and practice their conflict resolution skills in a variety of different ways. This helpful program urges your managers to: Reflect on a past conflict in order to identify opportunities where the conflict could have been managed in a more constructive manner Encourage others to explain their side of a conflict and follow other guidelines for conflict resolution See the potential benefits of conflict that is managed constructively Separate personal feelings from the problem they are trying to resolve 16 min., 2005, participant’s guide, instructor’s guide, Edge DVD or VHS #2125 ...........................$695.95
Conflict Resolution: A Win/Win Approach All relationships experience some kind of conflict, especially when employees do not address the issues. Conflict is normal and sometimes even necessary for continued growth and development. This program will teach your employees to successfully resolve conflict in the workplace by mastering certain techniques that ensure a win/win situation. Also covers: Causes of conflict Skills of conflict resolution Communicating effectively 25 min., Eng or Span, 1997, CoastalAMI and DVD support material: Training points, PowerPoint®, Leader’s Guide DVD #2287-DV (Eng + Span) ...........$695.95 VHS #2287 (2287-S) ........................$645.95 Support Material #2287-SUP ............$165.95 DVD Support Material #2287-DV-SUP ...$225.95
Difficult People - How to Deal with Them Based on Dr. Robert M. Bramson’s best-selling book, “Coping with Difficult People” Are you plagued by hostile customers and coworkers; indecisive, vacillating bosses; and over-agreeable (but do-nothing) subordinates? This kind of ineffective communication tears down productivity and wears down morale. Learn techniques to identify, understand, and cope with the difficult people with whom most of us are forced to deal with on some level every day. Whether at the office or at home, difficult people add to the stress that we work to eliminate. This ever-popular video shows the skills necessary for dealing effectively with hard-to-handle people. 38 min., 1989, Coastal AMI DVD or VHS #1989 (Purchase Only) ..$149.95
Sexual Harassment & Human Resources
Contact Steve filmo@filmo.com
Customer Service Excellence: It’s in the Details Lisa Ford, one of the most respected customer service specialists in the nation, alerts employees to the fi ve qualities that today’s more educated, highly-demanding and sophisticated customers expect. This unmatched video provides insightful examples on making the customer feel valued, empathized with and served with timeliness, as well as an abundance of tips for turning one-time buyers into lifetime customers. 38 min., 1998, CoastalAMI VHS #1998 (Purchase Only) .............$149.95
Customer Service - Keep Your Customers and Build Your Business Gain customer loyalty with this powerful video that illustrates key service concepts. It includes seminar footage from Roger Dow, V.P. Marriott Corp., on these training topics: Assessing strengths & weaknesses honestly Specifics to enhance any customer service program Seven SERVICE principles: Study Exceed Retain Value Innovate Care Empower 39 min., 1992, support materials, Discovery Ed./Aims VHS #0158-T ...................................$395.95
Diffusing Hostility through Customer Service (The Respectful Workplace) This great video takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first. Covers: Typical customer complaints The difference between a friendly customer and a hostile customer Customer service hot buttons Setting reasonable limits 25 min., Eng or Span, Facilitator’s guide, reproducible participant handouts or PowerPoint®, 1995, QMR DVD or VHS #2172 (#2172-S) .. $625.95
Diffusing Hostility — Customer Service Training Scenes This video is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help customer service personnel develop skills to: Calm difficult situations & win the customer back into a respectful relationship Identify where organizational procedures negatively impact customer service Provide positive alternatives for angry customers Know when a hostile customer crosses the line and becomes a safety risk 14 min., facilitator’s guide, reproducible participant handouts or PowerPoint®, 1995, QMR DVD or VHS #2138 .....................$625.95
First Mile: Essential ART of Customer Service, The Teach employees to start off on the right foot with each customer Provide your staff with an education in the fundamentals of customer service. While customer service training often focuses on “going the extra mile” for the customer, this fi lm demonstrates that it is not enough to go the extra mile if you haven’t gone the “first mile” f rst. Key points include how to: Give customers your full ATTENTION Treat customers with RESPECT as individuals for the value they bring to your organization Give customers enough TIME to meet their needs 15 min., 2002, Edge Training DVD or VHS #2124 ...........................$695.95
Customer Service
5 Values of GREAT Customer Service Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and often otherwise competent employees will act in ways ranging from mildly inappropriate to inexcusably rude. This compelling video presents a values-based training approach to meeting the challenges diversity can present. By participating in this training, your employees will: Be aware that how customers perceive the service we offer and how we perceive the needs of our customers may depend on their (and our own) personal and cultural perspectives Develop a values-based approach to customer service Show Respect - Every customer is your most important customer Personalize - Avoid preconceived notions and stereotypes Pay Attention - Assess how customers want to be served and adjust Show You Care - Present a positive, supportive attitude Advocate - Stay on your customer’s side Become familiar with the G.R.E.A.T. acronym and how to apply it to relations with customers: Greet all customers Respect cultural & other personal differences Evaluate how customers want to be served Adjust your approach to match customer’s needs Thank your customers for their business 24 min., Eng or Span, Facilitator’s Guide, Reproducible Participant Handouts, 2000, QMR DVD or VHS #2159 (#2159-S)..........$625.95
Customer Service: The Royal Treatment High-class customer service means happy customers spending more! Give your customers the treatment they deserve. Happy customers mean more business for your company and happier employees! Use this video that covers the five rules of exceptional customer service to educate your customer service staff on high-class customer service. It demonstrates to your employees how easy it can be to make customers feel like royalty. Also covers: Proactive customer service Secrets of “guest relations” Treating everyone like a “customer” 19 min., Eng or Span, 1999, CoastalAMI and DVD support material: Training Points, PowerPoint®, Leader’s Guide DVD #2288-DV (Eng + Span) ...........$700.95 VHS #2288 (2288-S) ........................$650.95 Support Material #2288-SUP ............$195.95 DVD Support Material #2288-DV-SUP ...$225.95
Customer Service Central AWARD WINNER: Gold Award; 1995 INTERCOM Film and Video Competition Empower your employees to improve customer satisfaction with this comprehensive, humorous training program designed to help participants develop the skills necessary to meet customer needs. Comedian Darrell Hammond hosts this attention-grabbing basic skills video that teaches your employees these key ingredients for providing great customer service: Making customers feel special Earning the respect of customers Making jobs on the front line of service go smoother Making a great fi rst impression & solving problems 17 min., Leader’s Guide, 1995, BBP DVD or VHS #1973 (Humorous) .......$149.95
Contact Steve filmo@filmo.com
How to Give Exceptional Customer Service 2000 Lisa Ford, customer service adviser extraordinaire, takes you behind the scenes to find out what smart organizations are doing to dazzle customers and build unbending loyalty. You’re employees sit in as Lisa interviews customer service trendsetters at major corporations, observe live customer care training at some of today’s most successful companies, and benefit from Lisa’s firsthand experience with what works, what doesn’t, in today’s service arena. Topics included are: What the Customer Service Experience is - and why it’s so important Your customer’s 4 basic needs - what they are, how to meet and exceed them every time How your “points of contact” can help you see your service through your customer’s eyes How to treat your customers as if they are always right (especially when they’re wrong) Simple ways to build trust and make customers feel you’re “on their side” Potentially inflammatory words and phrases - and what to say instead 6 steps to help you bounce back from blunders The “9 Out of 10” Rule: Use it to recognize how negativity may be creeping into your customer interactions The 7 characteristics of a Customer Service Star (and how you can develop them too) 239 min., Set of 8, Workbook, 1998, Wisenow, Purchase only 212 min., Set of 4, Workbook, 1993, Wisenow, Purchase only DVD or VHS #2127 (8 video-set) ......$399.95 DVD or VHS #2128 (4 video-set) ......$299.95 Additional workbooks ..................... $9.50 ea.
12 Steps to Superior Customer Service Teaches the “art” of customer service Increase your customer’s satisfaction with your company by training your employees in the art of customer service. When a customer has a bad experience with a customer service representative the blame falls on the company and bad word of mouth can seriously affect business. It is vital for employees to know, and follow, the keys to successful customer service. Your employees will learn phone etiquette, as well as: How to handle customer correspondence Treat customers like you would like to be treated The importance of a professional image and more 23 min., 1992, leader’s guide, BBP DVD or VHS #1975 ...........................$149.95
Decision Making Dealing with Difficult Situations This comprehensive, behavior-changing program of open-ended exercises gives supervisors and managers the information they need to make decisions regarding employee problems from drug use to charges of sexual and racial discrimination. Thinking through such decisions in advance gives supervisors an edge, even in those frequent occasions where there is no “right” answer. Includes: Twelve open-ended exercises for evaluating situations and making crucial decisions Presentation and analysis of difficult supervisory issues from productivity to harassment Encouragement to consider organizational policies, legal issues, and broader managerial concerns 25 min., 1997, Discovery Ed./Aims VHS #0167-T ....................................$395.95
Cuban Missile Crisis: A Case Study in Decision Making and Its Consequences, The 25 min., Facilitator Guide, Participant Exercises, 1999, Advanced Knowledge DVD or VHS #2055 .....................$795.95
Discipline
Documenting Discipline Documenting performance is essential in correcting performance problems and protecting your organization. This award-winning video provides steps to ensure solid, consistent documentation procedures. Teach your managers and supervisors to address performance issues legally and effectively using this four-step FOSA system: Facts, Objectives, Solutions, Actions; for implementing and documenting disciplinary actions. This innovative training provides guidance in how to: Document specific behaviors that may justify discipline Implement the four-step FOSA system Implement progressive discipline Protect yourself against a wrongful termination suit 22 min., Eng, Span or Combo, leader’s guide, 1991, CoastalAMI or Manufacturing, 24 min., Eng or Combo, 1997 VHS #2046 (#2046-S). ....................$795.95 DVD #2046 (Eng + Span). ................$845.95 VHS #2045 (Manufacturing) ....................$795.95 DVD #2045 (Eng + Span) ........................$845.95
Diversity & Discrimination
Beyond Sexual Harassment for Employees Teaches employees their limits and rights Your employees must realize that sexual harassment is not the only type of harassment that can happen in the workplace. Whether employees are engaging in harassing behavior or being harassed themselves, they need to know what their limits and their rights are. This excellent video shows employees what constitutes unprofessional, unacceptable or illegal behavior and how to handle harassment when it does occur. Help your employees understand how to: Identify harassing behaviors Understand the negative impact of harassment Get involved & take action when harassment occurs 19 min., Eng , Span or Combo, CC , 1996, CoastalAMI or 8 min., Non-Narrated, All Employees DVD #1950-DV (Eng + Span) ...........$745.95 VHS #1950 (#1950-S) .....................$695.95 DVD #2012-DV(8 min.) (Eng + Span) ...$745.95 VHS #2012(8 min.) ..........................$695.95
Beyond Sexual Harassment for Managers Offensive and inappropriate behavior on the job doesn’t have to be sexual to be harassment. This video uses realistic vignettes to show managers how to identify and prevent incidents involving age, gender, religion, and other not-so-obvious forms of discrimination. This helpful video will teach your supervisory staff how to: Identify harassing behavior Establish harassment is discrimination Follow through on your organization’s anti harassment policies and procedures 15 min., Eng or Combo, leader’s guide, CC , 1996, CoastalAMI DVD #1951-DV (Eng + Span) ...........$745.95
Contact Steve filmo@filmo.com
Different Like You: Appreciating Diversity A ground breaking video that brings diversity and success together Ensure that your organization has the culture and the environment necessary to recruit and retain the best talent from diverse backgrounds. This groundbreaking video explores the concept of diversity and how organizations must evolve their approach to this topic in order to remain competitive in the 21st century. In this training, employees and managers will cover the importance of acceptance and appreciation of differences between us and they will: Examine their own stereotypes and prejudices, and how these impact their behavior Understand barriers to accepting diversity and how they might impact us 21 min., 2000, Participant’s workbook, leader’s guide, Edge Training DVD or VHS #2118 ...........................$695.95
Discrimination: Nobody Wins Subtle discrimination and harassment remain common occurrences in the workplace. Stereotypes and broad assumptions about our differences are at the root of most discrimination problems. Educate your employees and managerson the benefits of a discrimination-free workplace. Reviews: Different types of discrimination Why discrimination is illegal Discrimination, as the victim or a bystander 13 min., 2003, Safety Source DVD or VHS #2090 ...........................$149.95
Diversity: Food for Thought This unique video takes place in a diner and uses the conversations between the owner and his diverse customers to emphasize the importance of understanding and accepting individual differences. Show your employees how diversity in employees can make the difference in employee production when it is respected. Employees will also learn: Diversity is not a “trend” but the new “reality” Common ground Cultural differences Open communication and constructive feedback Respectful disagreement 20 min., Eng or Span, 1997, CoastalAMI and DVD support material: training points, customizable PowerPoint®, leader’s guide, web links DVD #2275-DV (Eng + Span) ...........$745.95 VHS #2275 (2275-S) ........................$695.95 Support Material #2275-SUP ............$195.95 DVD Support Material #2275-DV-SUP ...$225.95
Diversity: Made in the USA Host Collin Sieder shows viewers how racial and cultural stereotypes develop in the workplace and why they are so damaging. This video will teach viewers to break down stereotypes and to better manage a culturally diverse workplace. 25 min., 1999, BBP DVD or VHS #1204 (Purchase Only) .$129.95 Leadership Guide #1204-LG ...............$14.95
Diversity Training Scenes Use this great video to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of diversity in the workplace. Use training scenes to encourage dialogue that will bring race, gender, sexual orientation, age, religion, physical ability and other diversity issues out into the open where they can be effectively addressed. 18 min., Eng, Span or French, Leader’s Guide, Reproducible Handouts, 1993, QMR DVD or VHS #2139 (#2139-S)..........$625.95
Harassment: The Real Scene This program gives the facilitator maximum flexibility in choosing the most appropriate and effective scenarios for their organizations. This dynamic video provides an assortment of realistic scenarios depicting the various forms of harassment that occur in the workplace. Using footage from a wide variety of award-winning programs, your employees will share practical insights and cautionary advice with the host. Sometimes subtle and sometimes blatant, participants are provided with clear examples of the potential pitfalls and harassing behaviors to avoid. These real-life scenes create an understanding for your employees on both an emotional and intellectual level. In one scene an Indian woman is scorned for her accent and in another a young man is mocked for his mental disorder. The numerous examples allow employees to observe the behaviors and gain some perspective of the pain and discomfort it causes. This video also: Raises awareness on what harassment is Helps employees avoid harassing behaviors Prepares your organization to ensure a comfortable, productive environment Helps your organization avoid potential costly lawsuits 27 min., Eng or Span, 2004, CoastalAMI DVD #2281-DV (Eng + Span) ...........$845.95 VHS #2281 (2281-S) ........................$795.95 Support Material #2281-SUP ............$195.95 DVD Support Material #2281-DV-SUP ...$225.95
Harassment Is… Each of these well-planned and powerful videos address five different work environments (office, industrial, hospitality, government & retail) and discuss one of the most destructive workplace issues faced by employers today. In addition to sexual harassment there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments, but the possible outcomes are the same: legal liability costs, and a profound negative effect on individuals, which includes emotional stress, and lower employee morale and productivity. This outstanding program will raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful work environment for everyone. Employees will also learn how to: Define harassment Identify the various types and forms of harassment Understand the negative impact of harassment Follow practical guidelines to prevent harassment Respond if they witness or become victims to harassment 19 min., Eng or Span, 2005, CoastalAMI and DVD support material: expanded leader’s guide, PowerPoint® & (10) employee handbooks.
DVD #2276-DV (Eng + Span) .....$845.95 VHS #2276, Office Version (2276-S)...$795.95 Support Material #2276-SUP ......$195.95 DVD Support Material ............................. #2276-DV-SUP ........................$225.95 DVD #2277-DV (Eng + Span) ..........$845.95 VHS #2277, Industrial Version...................... (2277-S) ........................................$795.95 Support Material #2277-SUP $195.95 DVD Support Material .............................. #2277-DV-SUP ........................$225.95 DVD #2278-DV (Eng + Span) ..........$845.95 VHS #2278, Hospitality Version .................... (2278-S) ........................................$795.95 Support Material #2278-SUP ..........$195.95 DVD Support Material .............................. #2278-DV-SUP ........................$225.95 DVD #2279-DV (Eng + Span) ..........$845.95 VHS #2279, Government Version................... (2279-S) ..........................................$795.95 Support Material #2279-SUP ..........$195.95 DVD Support Material .............................. #2279-DV-SUP ........................$225.95 DVD #2280-DV (Eng + Span) .....$845.95 VHS #2280, Retail Version (2280-S) ...$795.95 Support Material #2280-SUP ......$195.95 DVD Support Material ............................. #2280-DV-SUP ........................$225.95
Contact Steve filmo@filmo.com
Preventing Harassment: Promoting Respect Use as a meeting opener to “set the stage” for mandatory training sessions Start your meeting or training session with this three-minute film and engage your audience from the very first moment. This video is a fast-paced, thought-provoking introduction to the topic of sexual harassment in the workplace. Covers: Behavior that could be considered harassment Steps to take when harassment is observed Quid Pro Quo, hostile environments, same-sex harassment, and third party harassment 3 min., 2001, Edge Training DVD or VHS #2119 ................$295.95
Taking Responsibility The short dramatizations in this program covers: What illegal harassment is and its impact at work The need to support our co-workers Confronting & diffusing harassment The impact of our behavior counts, not our intentions The importance of setting appropriate boundaries 26 min., Eng or Span, 1998, QMR DVD or VHS #2173 (#2173-S)..........$625.95
Winning Workforce: Diversity & Discrimination Employees will learn how to work with different people as well as why a diverse work environment is important. This program focuses on different forms of discrimination, howto avoid it, and how to work with diverse people. 9 min., 2005, CC , JJ Keller or Kit: leader’s guide, (10) skill cards VHS #2080 ...................................$99.95 Kit VHS #2080-K ........................$129.95 Kit DVD #2080-DVK...................$179.95
Workplace Harassment A program that demonstrates how “practical jokes” can be demeaning. Harassment encompasses a wide variety of behavior such as practical jokes to intimidation. Teach your employees how to recognize harassment and what to do if they are the victim. This thorough program covers the nature of workplace harassment and: How to handle verbal abuse and threats The many forms of sexual harassment Knowing what to do and what not to do when confronted by a stalker Recognize the variations of assault and more! 13 min, leader’s guide, 2007, Marcom, or Kit: (30) employee handbooks, (5) posters, reproducible scheduling & attendance form, quiz, training certificate, log DVD or VHS #2325 (avail 02/2007) .... $179.95 DVD or VHS Kit #2325-K/#2325-DVK ...$195.95
Employee Development
Getting Along with Your Supervisor Demonstrates a story that will help improve communication and results Empower your staff and supervisors to engage in effective, open communication. This program is a dramatization of one employee’s problems with his supervisor. The information he receives from the company’s personnel manager gets him on track with how to cope with his supervisor’s dramatically different work style. Basic tips for effective supervisor/employee relationships are also given, stressing that when support staff helps to make the supervisor succeed, it refl ects positively upon the staff as well. 20 min., 1995, Meridian DVD or VHS #0181-T ........................$149.95
Feedback on the Job: Accepting Criticism Your training participants meet two young managers who help workers with appropriate responses to feedback in different work situations. Whether feedback is true, unclear, or downright false, this great video teaches employees to discover: How to respond in a way that enables them to develop confidence Separate reactions from feelings Learn from the situation 22 min., 1997, Meridian DVD or VHS #2098 .....$149.95
Giving and Receiving Criticism Teach your staff how to positively learn from one of the most sensitive facets of communication: criticism. In several dramatic scenes this integral video pinpoints the faults and mistakes of a few individuals. The leader shows the opportunity to correct them in a constructive, tactful manner called “the three R’s for giving criticism”. You’ll learn: Tactics for staying neutral when delivering criticism Three-step formula for receiving criticism professionally without anger or defensiveness 30 min., 1998, CoastalAMI VHS #1999 (Purchase Only) .............$149.95
How to Present a Professional Image How you dress, talk and act can change the way others see you – and influence the way you see yourself. This detailed program reveals the essential ingredients of a truly successful image. It will help you reshape your image and project the personal power and authority that get you greater respect, and help you prompt immediate action. Key training concepts: Visualization – how to see yourself as a more powerful, competent professional How to be seen as a “winner” by your boss & your peers How to get your point across with tact and skill Projecting authority at meetings & presentations How to respond effectively when you’re being ignored 178 min., Set of 2, 25 pg. workbook, 1992, Wisenow DVD or VHS #2070 ...........................$149.95 Additional workbooks. ................. $9.50 each
Speed Reading Imagine how much more your workers could accomplish if they could read up to FIVE times faster! With the proven techniques presented in this program (plus a little practice) increase reading speed and still comprehend the material. Also covers: How to find out what your reading speed is now How to overcome 6 common reading problems No-fail ways to understand and remember more of what you read How to double your reading speed in just minutes How to measure progress & keep your skills sharp 176 min., Set of 2, 1990, Wisenow DVD or VHS #2063 ...........................$149.95 Additional workbooks .................. $9.50 each
You Can STOP Harassment WINNER of the Cindy Award - Best Training Video This series is intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment. What distinguishes this excellent series is its positive message: Working together to progress toward creating a workplace where people feel safe and valued. 80 min., Eng or Span, facilitator’s guide (incl. reproducible participant handouts or PowerPoint®), 1998, QMR DVD or VHS #2175-SER ........................... (#2175-S-SER) ......................$1,877.95
Responsible Leader, The 25 min., Eng or Span, Facilitator’s Guide (including Reproducible Participant Handouts or PowerPoint®), 1998, QMR DVD or VHS #2174 (#2174-S)....$625.95
Taking Responsibility 26 min., Eng or Span, Facilitator’s Guide (incl. Reproducible Participant Handouts or PowerPoint®), 1998, QMR DVD or VHS #2173 (#2173-S)....$625.95
You Can STOP Harassment— Training Scenes 28 min., Eng or Span, 1998, QMR DVD or VHS #2175 (#2175-S)....$625.95
Contact Steve filmo@filmo.com
Employee Orientation
HR Orientation for Employees Build a productive, high-morale workplace & avoid unpleasant/threatening disciplinary actions by using this program to guide employees on essential topics such as customer service, diversity, personal safety, change management, preventing violence, promoting wellness, drug-free environments 25 min., 2002, JJ Keller or Kit: leader’s guide, log, 2002 VHS #1562 .......................................$149.95 Kit #1562-K......................................$179.95
Employee Retention Real Heroes of Business, Not a CEO Among Them AWARD WINNER: Grand Award: 1995 Questar Awards Competition; Silver Award: 1995 U.S. International Film and Video Festival. One of the hardest responsibilities a manager has is to find, train, manage, and retain world-class service workers. With commentary from service experts Bill Fromm and Len Schlesinger, your supervisory staff will learn: Alternatives to traditional interviewing tools What frustrates workers and keeps them from doing their jobs What employees need from you to do their jobs 27 min., Leader’s Guide, 1995, CC , BBP DVD or VHS #1972 ...........................$295.95
Ethics & Values
Business Ethics Empower your employees to tackle the common ethical challenges of the business world. Giving your employees the opportunity to contemplate and discuss ethical issues ensures that they will make the right business decisions not only for the company, but also for themselves. This compelling video reviews: Personal morals vs. business ethics Self-awareness of own ethical stance Guidelines for making ethical decisions: legality, balance and fairness, personal feelings vs. personal standards 19 min., 1997, Meridian DVD or VHS #0194-T ........................$149.95
Finance
Learning the Accounting Game: The Basics Using a lemonade stand as an example, provide your accounting and other departments with a foundation in the basics of accounting. This fun and lighthearted video covers the three common accounting statements: the balance sheet, income statement and the cash statement. See how different business transactions affect business statements. Other concepts discussed: The basic accounting equation Cost of goods sold How profit relates to cash 26 min., Eng or Span, 2003, CoastalAMI and DVD support material: student workbook, CD-ROM with printable leader’s guide, PowerPoint® DVD #2290-DV (Eng + Span) ...........$745.95 VHS #2290 (2290-S) ........................$695.95 Support Material #2290-SUP ............$195.95 DVD Support Material #2290-DV-SUP ...$225.95
General Human Resources
How to Be a Better Trainer This comprehensive video program quickly brings you up to speed on the latest training ideas and techniques for adults, and shows you how to use what you’ll learn in your own labs and classrooms. In no time at all, you’ll be designing and conducting training that delivers impressive, measurable results. Covers: 10 training faults to avoid How to plan training programs from the learner’s point of view The latest wisdom regarding handouts, overheads, slides and charts What to do when your audience is unresponsive The characteristics of effective trainers 169 min., 3 video set, 44 pg. workbook, 1993, Wisenow DVD or VHS #2060 ...........................$249.95 Additional workbooks ..................... $9.50 ea.
The Training Instructor Training can feel like an extra burden but it is one of the most important business functions. This clear, helpful video reviews preparation and goals. It specifically covers: Preparation: research and understand your material, be ready for questions and the 40:1 rule Determining goals, objectives, methods to achieve them, key points and lesson outline 10 training conditions which ensure learning 11 min., 1995, LIP DVD or VHS #0442. ..........................$149.95
Contact Steve filmo@filmo.com
HIPAA & Privacy
HIPAA This informative video helps your employees understand the requirements of the Health Insurance Portability Accountability Act (HIPAA). It’s a clear, fast way to ensure compliance and reinforce that your organization is serious about protecting patient privacy and confidentiality. Covers definitions and Information that must be protected Temporary rights Administrative requirements & compliance 10 min., 2003, Safety Source DVD or VHS #1663 ...........................$149.95 CD-ROM #1663-R .............................$199.95
HIPAA Security For Employers If your business provides health insurance for employees and stores or transmits any electronic protected health information, you are required to implement a security program that meets the guidelines of the HIPAA Security Rule. For businesses that rely on computers and electronic data, the guidelines described in this Rule will help protect you from hackers and loss of down time when there are computer crashes or in the event of a disaster (fire, flood, etc). This video is based on real-world scenarios already in place in major corporations and government, and is applicable to small and medium size businesses, too. Use the step-by-step instructions provided to understand and implement a compliance program no matter what level of computer security expertise. 11 min., 2006, Simplified Training or Kit: user’s guide, security handbook, technical guide, staff presentation, model security policy, glossary VHS #2251 .......................................$199.95 CD-ROM Toolkit #2251-R .................$299.95
System Requirements for Windows: Intel Pentium II 400 MHz or Faster; Windows 98, ME, NT 4.0, 2000, XP, 128 MB RAM. For MAC: 233 MHz Power PC or Faster, MAC OS 9.x -10.2, 128MB RAM. Software requirements: Adobe Acrobat Reader 5.0 or newer, QuickTime 6.0 or Newer, Microsoft Word and Powerpoint.
HIPAA Workplace Privacy For Employers Employers who have not implemented privacy protections should begin to address HIPAA privacy and security requirements. Protecting the electronic information of your employees is the law and every part of your HR staff has a role in protecting the privacy of your employees. Use this video to instruct your employees on how to keep their electronic information safe. Plus, define the roles your staff plays in protecting employee rights. This thorough, superb video allows your staff to study the HIPAA Privacy Rule. Also covers: Password protection and computer viruses Managing sensitive information Violations by management Compromised materials 14 min., 2003, Simplifi ed Training or Kit: Technical guide, security handbook, user’s guide, security presentation, various forms, sample policies DVD or VHS #2250 ...........................$179.95 CD-ROM Toolkit #2250-R .................$249.95
System Requirements for Windows: Intel Pentium II 400 MHz or Faster; Windows 98, ME, NT 4.0, 2000, XP, 128 MB RAM. For MAC: 233 MHz Power PC or Faster, MAC OS 9.x -10.2, 128MB RAM. Software requirements: Adobe Acrobat Reader 5.0 or newer, QuickTime 6.0 or Newer, Microsoft Word and Powerpoint.
Interviewing
How to Hire the Best Person Every Time Ron Meiss shows your employees the techniques used by hundreds of managers for finding and hiring the most skilled & qualified people Guarantee that your managers hire the best candidate for the job, every time. Ron Meiss answers questions about the interviewing scenarios that managers fear most and offers his suggestions for handling awkward situations. The key element in this dynamic program is the comprehensive Performance Interviewing System, as shown through the dramatic scenarios in this video that breaks down easy-to-follow actions for: Preparing questions & analyzing responses Selecting the candidate whose job performance won’t let you down 30 min., 1997, CoastalAMI VHS #1935 .......................................$149.95
Winning Workforce: Raising Employee Awareness Series of 4 Videos Train your employees on sensitive issues that may affect productivity, create a hostile work environment, or pose a legal threat to your organization. This attention grabbing series will provide understanding and awareness of sensitive topics in the workplace. The series includes these four titles. 45 min., 2005, JJ Keller or Kit: (4) videos, (4) leader’s guide, (10) skill cards VHS #2082-SER ..........................$279.95 Kit VHS #2082-K-SER .................$365.95 Kit DVD #2082-DVK-SER ............$495.95
Winning Workforce: Violence in the Workplace for Employees 9 min., 2005, VHS CC , JJ Keller or Kit: leader’s guide, (10) skill cards VHS #2078 ...................................$99.95 Kit VHS #2078-K ........................$129.95 Kit DVD #2078-DVK ...................$179.95
Winning Workforce: Diversity & Discrimination 9 min., 2005, VHS CC , JJ Keller or Kit: leader’s guide, (10) skill cards VHS #2080 ...................................$99.95 Kit VHS #2080-K ........................$129.95 Kit DVD #2080-DVK...................$179.95
Winning Workforce: Drug- Free Workplace Video, 9 min., 2005, JJ Keller or Kit: leader’s guide, (10) skill cards, 2005 VHS #2082 ...................................$99.95 Kit Video #2082-K ......................$129.95 Kit DVD #2082-DVK...................$179.95
Winning Workforce: Sexual Harassment Video, 9 min., 2005, CC , JJ Keller or Kit: leader’s guide, (10) skill cards, 2005 VHS #2081 ...................................$99.95 Kit VHS #2081-K ........................$129.95 Kit DVD #2081-DVK...................$179.95
Contact Steve filmo@filmo.com
More Than a Gut Feeling III SPECIAL FEATURE: Dr. Paul Green’s personal introduction about his behavioral approach to interviewing. He concludes the video with questions to think about the next time you interview a job candidate. This essential video teaches your managers to select the most qualified job candidate by applying the ever-popular behavioral approach™ to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. Your staff will learn helpful job-related interviewing techniques applied to the most common interviewing situations for your industry. Teach managers to make decisions based on fact rather than gut feeling by: Asking rapport-building questions Discussing the job Taking notes and explaining why Asking specific, open-ended questions to get detailed answers Allowing for silence if necessary Getting contrary evidence Maintaining control and evaluating 32 min., leader’s guide, How-To Booklet, 2000, CoastalAMI DVD or VHS #2026 (General) ...........$895.95
You Be the Judge II Make sure your supervisors conduct interviews that are defendable in court This updated video training program prepares managers for their next interview by defining what types of questions are legal and illegal to ask a job candidate. Because discrimination can occur without a manager even knowing it, this vital video reinforces the importance of following a structured interview plan in an effort to avoid spontaneous comments or questions that does not relate to the job. Educate your interviewers in how to: Take objective, job-related notes that won’t get you into legal trouble Avoid discrimination during the interviewing process Hire on the basis of job-related issues only Avoid questions of age, race, sex, religion and national origin Use a structured interview plan 22 min., Eng, Span or Combo, leader’s guide, CC , 2000, CoastalAMI DVD #2027-DV (Eng + Span) ...........$845.95 VHS #2027 (#2027-S) .....................$795.95
Leadership & Supervisor Training
A Policy is Not Enough: Leading a Respectful Workplace Don’t let your employees make costly or public mistakes. The actions of your leaders can create tremendous liability for the organization when it comes to workplace harassment. This engaging video prepares and motivates your organization’s leaders to lead a respectful workplace. Covers: Model respectful behavior Coach employees to avoid disrespectful behavior Respond immediately to situations that could lead to harassment claims 17 min., 2000, participant’s workbook, leader’s guide, Edge DVD or VHS #2117 ...........................$695.95
Avoiding Litigations Landmines: A Survival Guide for Managers Employee/employer litigation can cost your managers and your organization millions of dollars. At some time in their careers, one in every five managers will find him or herself in litigation. This new program will train your managers and supervisors on: Nine most common litigation landmines Importance of proper documentation How to avoid litigation 30 min., Eng or Span, 1997, CoastalAMI DVD #2274-DV (Eng + Span) ...........$745.95 VHS #2274 (2274-S) ........................$695.95 Leader’s Guide #2274-LG .................$195.95 Leader’s Guide DVD #2274-DV-LG ....$225.95
How to Interview and Hire the Right People This must see program gives managers a practical system for hiring the right person for the job, every time. Participants learn every step of the process from developing a job description to advertising it, evaluating résumés, pre-screening candidates and negotiating the employment agreement. Critical training points include: 3 major factors in selecting candidates How to get the right information to correctly judge a candidate 36 specifi c questions to ask and how to get candidates to tell you more Vague words and phrases to look for on résumés 169 min., (3-video set), 1993, Wisenow DVD or VHS #2071 ...........................$199.95
Interviewing: Getting Beyond the Image Determine what part of an interviewee’s image is really who they are and potentially what could be only an “interview image.” Job applicants arrive ready to “audition for the part,” armed with just the right image for the job...or so they think. This tuned-in program explains the interviewing techniques needed to move past the image and accurately assess the candidates. Also covers: Proper interviewing techniques Situational and behavioral questions 27 min., Eng, Span or Combo, 1996, CoastalAMI and DVD support material: training points, PowerPoint®, leader’s guide DVD #2289-DV (Eng + Span) ...........$700.95 VHS #2289 (2289-S) ........................$650.95 Support Material #2289-SUP ............$195.95 DVD Support Material #2289-DV-SUP ...$225.95
Legal & Effective Interviewing II: The Right Questions In today’s down-sized corporations, managers and supervisors – and even front-line employees – are playing a crucial role in the interviewing process. Do your managers know that they cannot ask a potential employee about family, religious views, disabilities or birth dates? With so many WRONG questions, perhaps your supervisors aren’t sure what questions are RIGHT – questions about past employment, responsibilities and workplace behaviors. Protect your organization with this knowledge-packed program. Knowing your legal boundaries is one of the most important facets of the interviewing process. This video program provides a thorough, practical approach to training supervisors and managers in this vital aspect of employment and covers such topics as setting the interview tone, the general interview format,listening techniques and more. Also includes: Preparing for the interview Avoiding discrimination and lawsuits Gathering information Closing and documenting the interview 14 min., Eng, Span or Combo, 2001, CoastalAMI and DVD support material: leader’s guide, (10) desk references DVD #2272-DV (Eng + Span) ...........$695.95 VHS #2292 (2292-S) ........................$645.95 Support Material #2292-SUP ............$195.95 DVD Support Material #2292-DV-SUP ...$225.95
Contact Steve filmo@filmo.com
Communication Cornerstones: Building Trust Program contrasts good and bad management styles! Give your management staff the tools they need to learn how to be an effective manager. This influential video, using a unique comparison between good and bad management styles, is certain to captivate and educate your supervisors and managers. Each vignette demonstrates the most effective way to manage, as well as the negative results of managing poorly. The trust employees have for their managers is directly affected by the communication styles that managers’ use. Help your managers with their communication skills so they can build and grow the trust of employees. Video covers how to: Be open and honest Address problems head-on Use face-to-face contact Actively listen Give constructive feedback 24 min., Eng or Span, 2000, CoastalAMI and DVD support material: training points, PowerPoint®, leader’s guide DVD #2286-DV (Eng + Span) ...........$745.95 VHS #2286 (2286-S) ........................$695.95 Support Material #2286-SUP ............$195.95 DVD Support Material #2286-DV-SUP ...$225.95
Exercises in Communication Skills Present your supervisors with great opportunity to analyze. Develop and improve their approach to communication on the job. Includes: 3 dramatized supervisor-employee interactions, all with improper and improved supervisor response Tips for maintaining meeting control and handling disruptive comments Guidelines for clear communication when under time constraints or when giving instructions 17 min, 36 p.guide, 1997, Discovery Ed./Aims VHS #0170-T ......................................$99.95
Generation Why What’s up with Generation Why? They are impatient, disengaged, disrespectful, image driven, blunt, expressive, and skeptical. But fear not, because they are also adaptable, innovative, efficient, resilient, tolerant, and committed. Eric Chester will show you and your managers how to minimize the negatives and maximize the positives, such as how to: Share the good news Tell the truth and be the example Explain the why Tune in to their frequency Look for opportunities to reward Zag (Don’t Always Zig!) 22 min., facilitator’s manual, 2004, Advanced Knowledge DVD or VHS #2050 ..........................$495.95 Additional workbooks ..................... $9.50 ea.
Legal Peril: 8 Management Pitfalls to Avoid Statistics show one in five managers or supervisors will find themselves in litigation or part of an employment related claim or charge. This hard hitting film, featuring Harry Hamlin of LA Law fame, explores the eight management pitfalls – pitfalls that could end up costing you and your associates valuable time and your company millions of dollars. Managers will learn through example and discussion what they are, how to avoid costly exposure and how to stay out of court. Additional topics: Interviewing/hiring discrimination Unfair and inconsistent treatment Failure to eliminate harassment Poor documentation 23 min., 2003, CoastalAMI and DVD support material: training points, PowerPoint®, leader’s guide DVD #2293-DV .................................$745.95 VHS #2293 .......................................$695.95 Support Material #2293-SUP ............$195.95 DVD Support Material #2293-DV-SUP ...$225.95
Managing Empowerment Help managers leave behind traditional management styles that are less effective in today’s workplace. Show them the benefits of employee empowerment, including: Understanding & overcoming resistance to change Consequences of taking away responsibilities of employees Effects of empowerment on motivation & productivity 20 min., 1997, Discovery Ed./Aims VHS #0169-T. ...................................$495.95
Professional Supervision Skills Learn the techniques that can get people motivated; specifically the skills that get your jobs done fast and done right, and the insights that will help you build on your natural leadership abilities. If you’re a new supervisor, this program will break you in fast. If you’re good now, it will help you get even better. Trains managers in: Recognizing and tapping each employee’s hidden strengths How to exercise authority without antagonizing others Ways to keep staff and colleagues people focused on top priorities The 5 most common mistakes new supervisors commit How to write a job description Step-by-step guidelines for handling reprimands and layoffs 213 min., Set of 3, workbook, 1992, Wisenow DVD or VHS #2067 ...........................$199.95 Additional workbooks. ..................... $9.50 ea
Ready Response: A Supervisor Training Series Strategically placed breaks allow for group discussion and Q&A on 4 critical topics Having good communication between your human resources department and supervisors is critical to implementing company policies and avoiding legal issues. That’s why it’s so important for supervisors to recognize potential situations with employees, know how to handle them effectively, and understand when to get HR involved. This unique, interactive format challenges your supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they’ve learned to practical applications in their own jobs. 45 min., 2005, VHS CC , JJ Keller or Kit: (4) videos or DVDs, (4) leader’s guide, (10) skill cards DVD #2086-DV-SER....................$559.95 VHS #2086-SER .........................$359.95 DVD Kit #2086-DVK-SER ............$635.95 VHS Kit #2086-K-SER .................$495.95
Diversity and Discrimination for Supervisors This relevant, effective program challenges supervisors to focus on the integral role they have in embracing diversity and preventing discrimination among employees. Inform your supervisors on how to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they’ve learned to practical applications in their own jobs. 9 min., 2005, JJ Keller or Kit: leaders’ guide, (10) quizzes, (10) employee handbooks DVD #2085-DV ...........................$199.95 VHS #2085 .................................$149.95 DVD Kit #2085-DVK ...................$229.95 VHS Kit #2085-K ........................$179.95
Contact Steve filmo@filmo.com
Taking the Step Up to Supervisor Give your newly hired or promoted supervisors vital skills every first-time supervisor needs to know for managing people and their performance. Supervisors are ultimately responsible for the results of the people they lead. With these responsibilities, newly appointed supervisors also assume a mix of emotions, anticipation and sometimes fear. By providing a little guidance, you can support your new supervisors and help prepare them for their role in leading people and their performances. Join Ron Meiss as he helps new supervisors make sense of: New responsibilities Tasks and goals of their position Opportunity to share knowledge with others 30 min., 1998, Learning Comm VHS #2009 (Purchase Only) .............$149.95
How Do You Put a Giraffe into a Refrigerator? If meetings and training sessions are an essential part of your organization, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quick and quirky video is the way to achieve it. It will challenge any audience to think right out of the gate - and out of the box. Using fun riddles and entertaining animation, this short video will supercharge every ones brain before the real business of the session begins. The video’s four problem-solving steps encourage everyone to look at challenges from a new perspective. Teaches how to: Consider simple answers before looking for complicated ones Think about the consequences of your actions Use all available information Focus on the big picture, not just a small part of it 5 min., Animated, Discussion Version, giraffe bean bag, 2 participant pads, 2002, Advanced Knowledge DVD or VHS #2056 ...........................$295.95
Motivation & Attitude
Attitude: A Little Thing That Makes a Big Difference Take action against your organization’s worst enemy, a bad attitude Everyone knows that having a positive outlook is an underlying factor in our day-to-day living, especially in our job performance. Teach your employees how they can change their attitude for the better. This motivating program reveals strategies for turning away negative mind sets including ways to: Identify your attitude Communicate attitude in three different ways Reposition negative or neutral attitudes Recover and resolve defeating situations Create a positive environment and enjoy 26 min., 2003, CoastalAMI DVD or VHS #1979 (Purchase Only) ..$149.95
Either Way You’re Right II Learn from the hard-won triumphs of Dan Jansen, Steven Spielberg, Oprah Winfrey, and more This inspiring video is a message of hope for your employees who let their perceived limitations get in the way of success. Your most pessimistic employees will learn how to set their sights higher. Your staff will come face to face with some of the greatest personal triumphs of our time: stories of people who overcame incredible obstacles to push the envelope of success. This versatile program is ideal to open career development programs, technical training, brainstorming sessions, management seminars, and much more. It’s the ideal way to foster a lasting “can do” attitude by teaching employees how to: Maintain their stamina for reaching goals Believe in their dreams, regardless of age or disability Practice perseverance in the face of criticism Quit dreaming and take action 8 min., Eng or Combo, 1996, CoastalAMI VHS #2179 .......................................$495.95 DVD #2179 (Eng + Span) .................$545.95
Negotiation Skills
Art of Negotiating Improve your negotiators’ skills with this excellent video. Outlined by the Founder and President of the Negotiating Institute, Gerard Nierenberg, your employees will explore seven negotiating strategies that will guarantee success for all participants in the negotiating process. Defines negotiation What negotiation should accomplish Reviews the common negative responses to negotiating strategy Discusses when to use a strategy and how to apply it 29 min., 1990, Leader’s Guide, BBP, $129.95 DVD or VHS #1193. ................. SALE $99.95 Employee Handbook #1193-T-EH $2.50 Each Leader’s Guide #1193-LG ...................$14.95
FMLA for Supervisors Strategically placed breaks allow for group discussion and Q&A on 4 critical topics Having good communication between your human resources department and supervisors is critical to implementing company policies and avoiding legal issues. That’s why it’s so important for supervisors to recognize potential situations with employees, know how to handle them effectively, and understand when to get HR involved. This unique, interactive format challenges your supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they’ve learned to practical applications in their own jobs. 45 min., 2005, CC , JJ Keller or Kit: (4) videos or DVDs, (4) leader’s guide, (10) skill cards DVD #2086-DV ...........................$199.95 VHS #2086 .................................$149.95 DVD Kit #2086-DVK ...................$229.95 VHS Kit #2086-K. .......................$179.95
Sexual Harassment for Supervisors DVD #1843-DV ...........................$199.95 VHS #1843 .................................$149.95 DVD Kit #1843-DVK ...................$229.95 VHS Kit #1843-K. .......................$179.95
Violence in the Workplace for Supervisors Please see page 55 for description. DVD #2083-DV ...........................$199.95 VHS #2083 .................................$149.95 DVD Kit #2083-DVK. ..................$229.95 VHS Kit #2083-K. .......................$179.95
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Getting To Yes: The Video Workshop Reveals the interest-based negotiating strategy Ensure that your staff has the skills needed to win any negotiation. This powerful program demonstrates a pragmatic and systematic approach to implementing interest-based negotiation, a powerful strategy for effectively pursuing your interests while simultaneously building long-term relationships. More than a dozen negotiations based on actual transactions are used to illustrate how to turn an adversarial or confrontational negotiation process into mutual problem solving. 134 min., Facilitator’s guide, viewer’s guides, audiotape and book, Getting To YES. 1991, Learning Comm or Short Case Study Version, 67 min., facilitator’s guide, viewer’s guides, audiotape and book, Getting To YES DVD or VHS #2035 (134 min.) .............$995.95 DVD or VHS #2036 (67 min.) .................$695.95 Five Skills for Getting To Yes DVD or VHS #2033 (82 min., 1995) ....$995.95 DVD or VHS #2034 (60 min., 1995) .... $695.95
Negotiate Like the Pros This program, developed by well-known trial lawyer John Dolan, is a convenient way to train yourself and your staff in the skills of successful negotiation. By the end of this powerful program, employees will be better equipped to get the best price, service and terms possible, and to reach agreements that are not only more profitable, but smoother and longer lasting. Also covers: The 3 basics of effective negotiation Learning about your counterpart before you sit down 5 guidelines for preparing an opening proposal Where and when to use the “red herring,” “wince” and “nibble” techniques, and how to respond when they’re used on you The #1 reason negotiations break down 6 ways to overcome an impasse 244 min., Set of 2, 23 pg. workbook, 1994, Wisenow DVD or VHS #2068 ...........................$249.95 Additional workbooks. .................... $9.50 ea.
Three Rules for Win-Win Negotiations Teach your staff this convincing three-step formula for negotiating a win-win outcome. In this great, fast-paced video, savvy-minded communication and negotiation expert and author Ed Brodow explains how to separate people’s actual needs from the position of need that they are creating to enable honest negotiation. He also explains how to: Explore options for mutual satisfaction Create solutions based on areas of agreement 29 min., 2000, Learning Comm DVD or VHS #2101 (Purchase Only) .... $149.95
Performance Appraisals
Conducting the Performance Appraisal: Be a Coach Not a Judge Based on five personnel-management techniques set forth in this exemplary video, your management staff learns how to identify and reach their real objective during the performance appraisal process. After watching this video, managers will understand how to prepare, meet, document and follow up after the appraisal using such methods as SMART and a one-step-at-a-time formula for making the appraisal benefi cial for both the manager and the employee. Plus, managers get time-proven advice on making diffi cult topics easy to cover. This powerful program will give your managers the skills they need to: Put the employee at ease Improve communication through open-ended questions Get the employee to talk about his/her strengths 34 min., 1998, Learning Comm DVD or VHS #2037 (Purchase Only) .$149.95
Legal & Effective Performance Appraisals Discusses critical two-way communications and goal setting Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility: the right to a fair appraisal of job performance starts with the actual job description itself. This video program discusses protection from legal problems, how to conduct an appraisal, the interview format and goal setting. Also discusses: Documenting evaluations Communicating performance expectations Employee involvement in the evaluation process 30 min., Eng or Combo, 1996, CoastalAMI and DVD support material: leader’s guide, (10) desk references DVD #2291-DV (Eng + Span) ...........$645.95 VHS #2291 (2291-S) ........................$595.95 Support Material #2291-SUP ............$195.95 DVD Support Material #2291-DV-SUP ...$225.95
Problem Solving
Learning to Solve Problems This skill-based training program will train new and prospective workers to be good problem solvers. Your employees will discover the specifi c steps necessary to good problem solving including: Difference between decision making and problem solving 6 principles of problem solving Questions to ask yourself during problem solving 45 min., 1996, BBP DVD or VHS #2100 ...........................$149.95
Productivity & Quality
Goal: Dramatic Version, The Give your employees a perspective that won’t allow them to think it is acceptable to do something just because “that’s the way it was always done”. This dramatic video is about people trying to understand what makes their world run so they can make it better. As Alex and his team think logically about their problems, they are able to identify the “bottlenecks” in their work system and implement basic principles to improve performance. Teach your employees how to think logically and consistently to determine “cause and effect” relationships between their actions and the results. This compelling video can create ongoing improvement throughout your entire organization by training employees how to: Understand the goal of your organization Identify and improve the performance of “bottlenecks” Maximize “non-bottleneck” resources Understand and implement continuous improvement strategies Learn the importance of teamwork 50 min., Eng or Combo 1995, CoastalAMI DVD #2010-DV (Eng + Span) ...........$945.95 VHS #2010 .......................................$895.95
Training: Sexual Harassment Protect your employees from sexual harassment by learning to recognize and respond to potential problems. In this unique, interactive approach to training, supervisors will learn both the right and wrong ways to respond to real-world situations. Learn: What kinds of actions constitute sexual harassment Communicating harassment information to employees Recognizing inappropriate behavior Intervention techniques 15-20 min., 2005, CC , JJ Kelleror Kit: (10) test sheets, (10) supervisor fact sheets VHS #1843 .......................................$149.95 Kit VHS #1843-K ..............................$179.95 Kit DVD #1843-DVK.........................$229.95
Sexual Harassment Awareness: What You Need to Know Since the US Supreme Court ruling in 1998 it is now easier than ever for employees to sue their employer if no action is taken against sexual harassment. Supervisors and managers will: Receive guidance on how to resolve sexual harassment issues in the workplace Learn how to protect themselves and their organizations from potential lawsuits 20 min., 1996, CoastalAMI DVD or VHS #1953 ...........................$149.95
Goal: How To Version, The Based on the best-selling book by Eli Goldratt. Give your managers and employees the tools they need to accomplish their goals and the goals of your organization. This inspiring video fosters bottom-line, team-driven commitment through real-life dramas that demystify buzzwords like “bottlenecks” and “improvement measurements.” Through this powerful dramatization, your staff will learn how to: Rally your team behind the improvement process Identify and eliminate system bottlenecks Continuously improve and practice measurability of ideas Plan for ongoing improvement 45 min., Eng, Span or Combo, 1996, CoastalAMI DVD #2039-DV (Eng + Span) ...........$945.95 VHS #2039 (#2039-S) .....................$895.95 Managing Employee Productivity This compelling video stresses the importance of daily monitoring of employee performance and includes information on: Observing, documenting and communicating fi ndings Training, disciplinary action and trouble-shooting Setting high but realistic goals Being a role model 11 min., 1993, LIP, $129.95 DVD or VHS #0117-T ..............SALE $99.95 Sexual Harassment Changing Boundaries: Recognizing, Preventing, and Resolving Workplace Sexual Harassment. Great for annual retraining! Sexual harassment is one of the serious issues facing workplaces today. Train your employees to identify and report sexual harassment to make your workplace safer for your workers. Employees will learn to: Understand perception differences and their effect Recognize the subtle forms of sexual harassment Understand responsibilities for preventing harassment Recognize barriers recipients face Resolve situations personally and organizationally Set, 2 video set, leader’s guide, 48 min. each, 1993, Videometry DVD or VHS #1863A & B...................$245.95 Employee Workbooks (Set of 10) .......$74.98
Sexual Harassment for Education Series Administrative Version, 17 min., 1996, CoastalAMI VHS #1954 .................................$495.95 DVD #1954-DV ...........................$545.95 Sexual Harassment for Education Series 15 min., 1996, CoastalAMI VHS #1955, Student Version ......$495.95 DVD #1955-DV ...........................$545.95 Sexual Harassment in the 21st Century Defines what sexual harassment is, types of personal consequences that may result from this behavior, examples of common types of sexual harassment situations and gives general advice regarding the parameters of acceptable behavior in a work environment. Reflects the most recent Supreme Court rulings on sexual harassment. 22 min., 2000, Discovery Ed./Aims, General or Industrial DVD or VHS, General #1322 .............$395.95 DVD or VHS, Industrial #1321 ..........$395.95 Leader’s Guide .................................$149.95 It’s About Respect: Recognizing Harassment in a Diverse Workplace As the definition of sexual harassment has broadened under recent court decisions, there has been a growing need to explore some of the more subtle aspects of this sensitive topic. In this important program, your employees will learn the legal, psychological, cultural and moral issues of sexual harassment. Help your employees follow guidelines to prevent harassment and/or respond if they witness or become victims of harassment. Also discussed: Distinction between employees’ personal and professional roles Abuse of power in the workplace Personal relationships and dating between employees 23 min., Eng or Span, 2002, CoastalAMI and support material: training points, PowerPoint, leader’s guide, web links
DVD #2282-DV (Eng + Span) .....$745.95 VHS #2282, Office Version ...................... (2282-S) ...............................$695.95 Support Material #2282-SUP ......$195.95 DVD Support Material ............................. #2282-DV-SUP ........................$225.95 DVD #2283-DV (Eng + Span) .....$745.95 VHS #2283, Industry Version .................. (2283-S)..................................$695.95 Support Material #2283-SUP ......$195.95 DVD Support Material ............................. #2283-DV-SUP ........................$225.95
Perspectives The cost of sexual harassment extends beyond expense and takes a significant toll on employee morale and retention. This educational video drives home key training points by focusing on the perspective of the victim. Realistic and subtle scenarios in a variety of work settings clearly demonstrate: Negative impact of sexual harassment Importance of understanding others’ perspectives Avoiding “unintentional” harassment The need for victims to speak up 14 min., Eng or Span, 2003, CoastalAMI and DVD support material: training points, powerpoint, leader’s guide, web links DVD #2284-DV (Eng + Span) .....$745.95 VHS #2284, White Collar Version ............ (2284-S) ................................$695.95 Support Material #2284-SUP ......$195.95 DVD Support Material #2284-DV-SUP .$225.95 DVD #2285-DV (Eng + Span) .....$745.95 VHS #2285, Blue Collar Version .............. (2285-S)..................................$695.95 Support Material #2285-SUP ......$195.95 DVD Support Material #2285-DV-SUP .$225.95
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Sexual Harassment—Employee Awareness Encourage individual responsibility for creating a work environment of mutual respect. Increase awareness of the effects of sexual harassment: Consequences of even subtle sexual harassment: damaged work relationships, resentment, morale Any advance can be seen as threatening Monitoring own behavior to avoid harassing Action to take if you are harassed 19 min., Eng or Span, 1992, Discovery Ed./Aims VHS #0146-T (0146-ST) ...................$495.95
Sexual Harassment: New Roles/New Rules Educate your staff on how to ensure that your workplace is a comfortable environment for all people. By addressing the concerns of both men and women regarding the current issues of sexual harassment, this video helps diffuse the tension which surrounds this topic and allows your participants to deal with the subject. Define how sexual harassment harms the victim, the harasser, and the organization Recognize that men and women have different fears about the issue of sexual harassment Provides guidance in how to avoid and respond to sexual harassment in the workplace 23 min., 1995, participant’s guide, leader’s guide, Edge Training DVD or VHS #2120 ...........................$495.95
Sexual Harassment Reminders: Responsibilities for Managers Managers and supervisors must be able to stop sexual harassment before it begins. This excellent video will teach your managers and supervisors how to identify potential harassing behavior and what to do if an employee has been offended. 30 min., 1996, CoastalAMI VHS #1963 .......................................$149.95
Sexual Harassment Training for Employees Sexual harassment is a serious form of discrimination that threatens your workplace! Teach employees to identify and report harassment when it happens. Definition of sexual harassment Tips on recognizing harassment What to do if you are a victim 10-15 min., Eng or Span, Safety Source, 2005 DVD or VHS #1856 (1856-S) ............$149.95
Sexual Harassment for Managers It’s an employer’s responsibility to educate employees on sexual harassment. Start with managers who may be approached by an employee reporting a sexually harassing situation. Reviews defi nitions and tips on recognizing harassment.10-15 min., Safety Source, 2005 DVD or VHS #1857 ...........................$149.95
Sexual Harassment Series 2-video set ONLY $299.95! Sexual Harassment - Your Employees Need to Know Sexual harassment is against the law and costly to all those involved. Covers: Definition of sexual harassment/workplace examples Your employees can confront a harasser Reporting harassment: encourage internal reporting, rather than involving legal system 8 min., 1994, LIP DVD or VHS #0121-T ..................$149.95
Sexual Harassment—What Managers Need to Know Avoid Liability – Managers are your first line of defense Managers must avoid liability by taking prompt action to resolve sexual harassment claims. Avoid complaints: be aware of work environment, correct offending conduct, remove objectionable material, be a positive role model Know company procedures: complaint process, investigation, employee assistance Examples of good/bad management techniques for receiving a complaint 10 min., 1994, LIP DVD or VHS #0122-T ..................$149.95
Preventing Sexual Harassment Series - AWARD Winning Sexual Harassment Series ..........$299.95 CD Series ..................................$1195.95
Handling a Sexual Harassment Investigation This in-depth video provides a look at a company’s legal responsibility to prevent and deal with sexual harassment incidents and examines policies & procedures that should be followed when investigating sexual harassment claims. It covers procedures for interviewing victims, alleged harassers, and potential witnesses; and: Communicate the company’s legal responsibility Conduct an ethical investigation Begin the investigation process Document harassment allegations 16 min., Eng or Span, Marcom, 2005 or Kit: leader’s guide, reproducible scheduling & attendance form, quizzes, certificate and log or CD-ROM DVD or VHS #1871 (1871-S) ......$149.95 DVD or VHS Kit #1871-K/#1871-DVK ..... (1871-SK/1871-DSK) ..............$195.95 CD-ROM #1871-R .......................$495.95
Preventing Sexual Harassment for Employees Train your employees to understand exactly what constitutes sexual harassment comprehensive video discusses the various forms of sexual harassment, explains how to avoid inadvertently harassing coworkers, and what procedures to follow if an employee feels like he/she is being harassed. What constitutes sexual harassment Behaviors to avoid Recognizing victims and harassers How to handle a sexual harassment incident Reporting sexual harassment to management 13 min., Eng or Span, Marcom, 2005 or Kit: leader’s guide, (30) handbooks, reproducible scheduling & attendance form, quizzes, certificate and log or CDROM DVD or VHS #1872 (1872-S) ......$149.95 DVD or VHS Kit #1872-K/#1872-DVK ..... (1872-SK/1872-DSK) ..............$195.95 CD-ROM #1872-R .......................$495.95
Sexual Harassment—Serious Business Build a harassment-free workplace both by informing all employees of their legal and ethical responsibilities, and by building awareness of the emotional & occupational costs of harassment! Why preventing & eliminating sexual harassment benefits everyone The negative impacts of a hostile workplace How to respond to quid pro quo harassment How 3rd party harassment adversely affects productivity 25 min., 1996, Kantola DVD or VHS #1127 ...........................$149.95
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Preventing Sexual Harassment Software Save time and money with this easy-to-use CD-ROM training package! Different levels of instruction make it easy to train all employees. Materials are supplied in customizable Word fi les. Choose from 3 styles of training including: CBT, interactive training or self administered training and PowerPoint®. Included are: PowerPoint® with speaker’s notes, lesson plans, handouts, quizzes & completion certifi cates, sample policies, checklists, as well as, OSHA Regulations, State Requirements and summaries and advice. 2003, BLR CD-ROM #1686-R .......................$395.95
With All Due Respect: Promote Respectful Workplace Delves into specific aspects of the law and explores the intangibles of employee attitudes and values Create a respectful workplace for your employees. Managers can lose sight of what should be the desired goal in sexual harassment training: a respectful workplace. This great video familiarizes your employees with your organization’s policies and the law and they learn to: Acknowledge that all people have an equal right to work in a respectful environment Examine the attitudes, beliefs, and actions towards those who are different Build a respectful workplace based on equality, accepting differences, and appreciating diversity 18 min., 2000, participant’s workbook, leader’s guide, Edge DVD or VHS #2121 ...........................$695.95
Winning Workforce: Sexual Harassment Teach your employees how to avoid sexual harassment and educate them on the benefits of doing so. This program focuses on the serious consequences of sexual harassment and: Defines sexual harassment Discusses what constitutes sexual harassment Explains the laws surrounding it Video, 9 min., 2005, VHS CC , JJ Keller or Kit: Leader’s guide, (10) skill cards, 2005 VHS #2081 ...................................$99.95 Kit VHS #2081-K ........................$129.95 Kit DVD #2081-DVK...................$179.95
Teambuilding Effective Facilitation Tools This five-volume video program puts a powerful set of tools in your hands, all designed to help you and your group solve problems, make decisions and take action. Each volume zeroes in on the challenges, problems and unknowns that groups invariably face from the moment they’re formed; such as following through on commitment, meeting deadlines, and performing at their peak. 16 different facilitation tools are demonstrated, including: Tips and techniques to encourage a fun, stimulating atmosphere for creative thinking Storyboarding: what it is, when it works best, how to use it to tap the brainstorming power of your group How to keep personal opinions, assumptions and prejudices from coloring group decision making 169 min., Set of 5, 1997, Wisenow DVD or VHS #2057 ...........................$249.95
How to Make Cross-Functional Project Teams 20 bottom-line benefits of using teams are covered in this program Cross-functional teams are special because they’re temporary, they’re lean and focused, they’re interdepartmental, and they get results. This compelling video highlights concepts and benefits of cross-functional teams that include: 4 primary reasons to create cross-functional teams The role of the project manager Kinds of problems teams solve best How to enlist the best people in your organization Specifi c techniques to help teams solve problems 188 min., 1994, Wisenow DVD or VHS #2184 ...........................$249.95
TeamSpeak: How to Ask Positive Questions ( John O’Hurley) Employees who can properly ask questions will deal better with all their colleagues. Additionally, communication with both external and internal customers will improve. This entertaining, motivational, informative, skill-building and consciousness-raising video will energize your teams to perform at higher levels. Participants will: Appreciate how learning to ask positive question can improve team effectiveness Recognize that asking questions is a communications skill, just like speaking clearly or listening effectively Develop the ability to use inflection, phrasing and timing to ask positive questions 12 min., leader’s guide, 2 lesson plans, 2005, Advanced Knowledge DVD or VHS #2053 ...........................$495.95
Work Teams and the Wizard of Oz (featuring Ken Blanchard) The universally loved fi lm classic serves as the basis for an entertaining and informative training program illustrating the power of teamwork. Ken Blanchard, the internationally known management expert, shows how Dorothy draws on her inner resources, builds a team, delegates tasks, and empowers others to take risks imaginatively and creatively. Participants will learn: The importance of working toward a clear goal The value of diversity and adversity How small successes reinforce commitment, and more leader’s guide, 18 min., 2004 (re-release), Advanced Knowledge DVD or VHS #2051 ...........................$795.95
Preventing Sexual Harassment for Supervisors Managers and supervisors are the first line of defense against sexual harassment but many of them do not understand what constitutes sexual harassment! Teach your managers and supervisors what constitutes sexual harassment. This professional video examines how to recognize sexual harassment and how to prevent it. Also: Managers’ and supervisors’ responsibilities Recognizing sexual harassment What to do if sexual harassment occurs 14 min., Eng or Span, Marcom, 2005 or Kit: leader’s guide, (30) handbooks, reproducible scheduling & attendance form, quizzes, certificate and log or CDROM, 3 Video Series on CD, 43 min. DVD or VHS #1873 (1873-S) ......$149.95 DVD or VHS Kit #1873-K/#1873-DVK ..... (1873-SK/1873-DSK) ..............$195.95 CD-ROM #1873-R .......................$495.95
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Basic Telephone Techniques - Humorous Help employees polish their methods with these entertaining training examples: Greeting, screening and placing calls on hold Nonverbal concerns: attitude and attention Handling problems and closing calls Taking complete messages Voice quality and tone 33 min., 1996, Humorous, Meridian DVD or VHS #0143-T ........................$149.95
Effective Telephone Techniques Remind your employees that phone communication is inherently more difficult, because visual cues are completely missing. Help them make up the difference with strong speaking and listening skills. Covers: Voice qualities: pitch, inflection, courtesy, tone, understandability, rate, enunciation Tips for answering calls Overcoming phone fears 13 min., 1995, Discovery Ed./Aims VHS #0154-T ....................................$149.95
Telephone Connection AWARD WINNER: Silver Award; Houston International Film Festival Assure customer satisfaction with this humorous video. Teach your employees how, and how not, to handle telephone calls in a refreshing, funny way. Proper phone behavior and communication techniques are covered as well as: Why handling calls correctly is everyone’s business Identifying yourself & your company correctly How to calm a hostile caller The best way to transfer callers The importance of internal callers as customers How to establish rapport with callers 19 min., 1993, CC , BBP DVD or VHS #1978 (Humorous) .......$149.95
Telephone Courtesy Pays Off II Updated to cover challenges from voicemail and language barriers Do your employees know how to properly answer the phone? Poor phone etiquette can irritate your customers and drive them away. This video shows staff how to use the telephone cordially, efficiently, and properly so that the impression the customer gets of your organization is upbeat and positive. This comprehensive video reviews proven techniques for efficient and courteous telephone customer service. It also covers contemporary phone challenges presented by voice mail and language barriers. 20 min., Eng or Combo, 1997, CoastalAMI VHS #2110 .......................................$695.95 DVD #2110 (Eng + Span) .................$745.95
Termination
Conducting Layoffs & Terminations Every HR department must deal with layoffs and terminations and the stress involved for all parties. Use this highly focused and attention-getting video designed for supervisors to help them develop the best ways to handle layoffs and terminations with the least amount of backlash. Supervisors learn to help the employee by letting them leave with dignity. The step-by-step instructions will also help lessen the potential for lawsuits and retribution. Video, 35 min., 2006, CC , JJ Keller Video #2246 (Avail 03/2007) ..........$169.95 DVD #2246-DV .................................$199.95 VHS Kit #2246-K ..............................$199.95 DVD Kit #2246-DVK .........................$245.95