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QMR TRAINING MULTIMEDIA
(1) Subtle Sexual Harassment Online
With Subtle Sexual Harassment Online, you can now:
According to the latest Supreme Court rulings on sexual harassment, organizations must take "reasonable care" to avoid sexual harassment in the workplace. iKP and Quality Media Resources (QMR) have joined forces to create the most proactive solution available for preventing sexual harassment in the workplace.
"The Issue Is Respect" is a training program intended for managers and non-managers. What one employee may consider sexual harassment, another may find perfectly acceptable. Both men and women can be and are victims of hostile work environments and Quid Pro Quo behavior.
"Management's New Responsibilities" is a training program intended for supervisors, managers, and human resource professionals. It examines legal issues, questions of personal responsibility, how to create a workplace free of sexual harassment, the elements of a good sexual harassment policy and how to handle complaints once they are received.
Subtle Sexual Harassment Online includes:
What Is Network-Delivered
Training?
The KnowDev Learning System v4.0 allows you to deliver
Computer-Based-Training over your company's internal network or
via CD-ROM. The system includes three different software modules:
Self-Paced, Self Directed
Learning
Each course is divided into bite-sized pieces called InfoBits.
Each InfoBit contains a segment of the information being taught.
Employees can complete an entire course in one sitting or spread
the course out over days or weeks, doing just a few InfoBits at a
time.
To Preview Subtle Sexual Harassment Online
Network Installation
Subtle Sexual Harassment Online is
designed to run across a computer network so all employees can
utilize the training.
Course Structure
Within each course, there are a series of InfoBits. An InfoBit
can contain videos, audios, multimedia, reviews, and text.
Navigating Through A Course
The first four buttons on the toolbar allow you to navigate
through a course:
First: Displays the first InfoBit of the course
Back: Displays the previous InfoBit in the course
Forward: Displays the next InfoBit in the course
Return: Displays the last InfoBit viewed
Another method of navigating through a course is the use of hyperlinks. Clicking on a hyperlink (green, underlined text) allows you to "jump" to a linked InfoBit.
Making KnowDev
"Sleep"
To hide the KnowDev Student program, and go back to work, click
the "Sleep" toolbar button. The program will sleep for
the time you've scheduled in your settings (under the
"Settings" toolbar button).
Single station version:
(2) The Diversity Series
The world looks different than it has in the past. The changes demand new ways of interaction and communication. We stand at a Threshold of Change, at a new doorway filled with all shapes, sizes and colors of people, each possessing varying abilities, and most filled with ideas, hopes and disparate perspectives.
With this variety comes an excitement and energy few of us have anticipated. At the same time, diversity offers us many new challenges. The Diversity Series focuses on the legal, ethical and practical issues companies and workers face in this dynamic new environment, demonstrating how we can use our diversity to enhance our organization's competence and performance. It is a valuable training tool for managers and all employees.
The Diversity Series is a 4 part training series designed for managers and employees. We focus on the legal, ethical and practical definitions of diversity and address some of the complex issues organizations and employees face. We explore issues of communication styles, workplace values, conflict, stereotypes, fear and building productive workplace relationships with those who are different from us in a variety of ways.
Each program in The Diversity Series includes dramatizations designed to help focus and stimulate discussion. There are 6 of these scenarios in the series.
The Diversity Series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated into the guide. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.
(3) e-mail
essentials
Legal &
Appropriate Use of e-mail
VIDEO AND MULTIMEDIA VERSIONS NOW AVAILABLE
Since the beginning of history, we humans have found ever more effective ways of communicating with each other. Now e-mail, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues.
Harassment has appeared on-line wearing a variety of disguises. Discrimination in employment issues are surfacing. Organizations are struggling with what is appropriate and inappropriate personal use of business e-mail. What (if any) privacy can we expect from this technology? What are the legal liability issues?
Organizations and individual employees are facing litigation arising out of the illegal use of their e-mail systems. Messages that employees thought had been deleted are being discovered in back-up tapes and elsewhere by high tech detectives and used as evidence in lawsuits. Productivity that is supposed to be enhanced by the speed and power of e-mail is, in many organizations, being negatively impacted as employees use their e-mail for personal communication, to run their own private businesses, to send jokes (some of which are inappropriate or offensive) to their co-workers or to "flame" those they don’t like.
There is much to think about.
Comes
complete with a Facilitator's & User's Guide and participant
handouts.
Employee (24 minute) & management (28 minute) versions for
private and public sector organizations.
License fee = $425. Per person training rates & volume discounts available.
Program Objectives
e-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool. After viewing the program, employees will have a clearer idea of...
Program Contents
e-mail essentials is made up of short theatrical dramatizations that explore each of the issues the program seeks to address. A diverse group of legal, human resources and technology experts discuss the significance of each scenario and suggest guidelines to use in determining whether you are using your e-mail system in a manner that is legal, appropriate and consistent with the values of your organization.
There are management and employee versions of the program available for public and private sector organizations.
Multimedia Information
The program is delivered on a CD-ROM for individual or network use on a Windows or Mac platform computer or workstation.
The interface is a familiar web-browser, which is included with the program. This is a plug and play application, simple to install and operate. The program will run over your intranet or other computer network.
PC Requirements:
486 or faster processor (Pentium preferred)
8MB RAM minimum
VGA with 8-bit color (256 colors) or greater
2X or faster CD-ROM drive
Sound card
External speakers or headphones
Windows-compatible mouse
MS Windows 3.1, Windows 95, or Windows NT
MAC Requirements:
68040 or faster processor (PowerPC preferred)
16MB RAM minimum
8-bit (256) colors or greater
2X or faster CD-ROM drive
MacOS System 7.1.2, System 7.5.1 or greater
Support Materials
The video is accompanied by a User's and Facilitator's Guide. This flexible guide includes participant handouts, a bibliography, an e-mail etiquette dictionary, exercises and questions for discussion.
With the purchase of e-mail essentials, Quality Media Resources, Inc. grants you a license to make as many copies of the Guide or the handout pages as your organization needs.
(4)
You Can Stop Harassment
Program 1 Taking Responsibility For All Employees (26 minutes)
Program 2 The
Responsible Leader For
Organizational Leaders (25 minutes)
The individual and organizational costs of workplace harassment are enormous. While sexual harassment has commanded much of the media’s attention, inappropriate and illegal behavior at work goes far beyond gender issues. In most workplaces it's all too common to find employees who have been personally touched by the intimidation and discomfort of workplace harassment - as observers, targets or as one of those accused of harassing others.
Despite the dark picture harassment can create, there is good news for organizations and employees. If we work together, we can stop harassment.
To accomplish this will take a united effort by all those affected by harassment at work. This includes the offenders, those they offend, observers of the behavior, and organizational leaders.
What distinguishes You Can STOP Harassment is its positive message. The programs in this series are not about pointing fingers and assigning blame. We all share responsibility for stopping workplace harassment. It isn’t easy work. The reasons for harassment are many and the roots run deep. Working together, however, we can make great progress toward creating workplaces where people feel safe, valued and free to do their best work.
Single Program License - $425.00
2-Part Series License - $722.50
Single Program Rental - $150.00
You Can STOP Harassment is intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment in their workplaces.
After viewing Program 1, Taking Responsibility, and working through the printed support materials, participants should understand…
In addition to the objectives above, after viewing Program 2, The Responsible Leader, and working through the printed support materials, participants should understand...
We recommend supervisors and managers view both programs in the series.
You Can STOP Harassment is comprised of short dramatizations that explore harassment issues that are common within organizations. Each scenario is analyzed by a diverse group of legal, human resources and communications experts. These practitioners discuss the significance of the dramatization and suggest guidelines when encountering a similar situation. Several scenarios are "rewound" and played again, modeling appropriate, respectful communication.
Program 1 Scenarios:
1st Scenario: Sexual & gender harassment
2nd Scenario: Racial harassment
3rd Scenario: Sexual orientation harassment
4th Scenario: Religious harassment & retaliation
Program 2 Scenarios:
1st Scenario: Racial & sexual harassment
2nd Scenario: Ethnic & religious harassment
3rd Scenario: Same sex harassment
You Can STOP Harassment comes with a comprehensive Facilitator's Guide which includes handouts. When you license the program, QMR grants you permission to make as many copies of these printed handouts as you need for your organization.
Coaching and performance feedback are emerging as two of the central skills needed by those leading their organizations into the 21st century. In work environments where conditions change quickly - where new technologies, new processes, new products and new partners require that employees continuously learn and adapt, it is essential that we all have ways of measuring how we are doing, of reinforcing successful performance and of correcting where improvement is needed.
This 3 part series of programs from Quality Media Resources is designed to help team leaders, supervisors, managers and others in the workplace learn the skills needed to provide on-going, effective feedback to their team members and the coaching skills needed to maximize employee potential.
MILLENNIUM - Coaching & Performance Feedback Series is a comprehensive learning tool. It comes complete with handouts and facilitation materials and can be used for self-directed individual study or for facilitated group learning.
MILLENNIUM - Coaching & Performance Feedback Series is a 3 part training resource designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing.
"The Leader as Coach" investigates the coaching skills which are vital to any organization’s learning and success. Topics include:
"Providing Performance Feedback" explores the skills needed to support employee development in learning organizations. Topics include:
"Coaching & Performance Feedback Training Scenes" consists of 8 short dramatizations:
(6) Leadership Capsules for the 21st Century
As organizations move into the new millennium, they are experiencing change at an unprecedented rate. These leaner, reengineered organizations face critical challenges in facilitating the learning necessary for their employees to keep ahead.
Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organizations into the next century. MILLENNIUM - Leadership Capsules for the 21st Century is a powerful new resource to help them meet these challenges.
MILLENNIUM - Leadership Capsules for the 21st Century is an 8 part training series (7 parts outside the US) designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing.
Each capsule comes complete with a 3 part guide. Part 1 lays out ideas for reflection. Part 2 is a self-study guide with questions to focus learning. Part 3 offers activities and exercises for use in facilitated training. The guides can be reproduced to provide each participant with support materials at no additional charge.
(7) M
I L L E N N I U M
Leader As Mentor
As organizations move into the new millennium, they are experiencing change at an unprecedented rate. These leaner, reengineered organizations face critical challenges in facilitating the learning necessary for their employees to keep ahead. Mentoring is a valuable component in the transfer of information and the sharing of knowledge needed by emerging leaders. This program is intended to help both mentors and mentees understand what is needed for a successful mentoring relationship.
Mentoring is about helping. Many of us have had mentors at various stages in our lives. Teachers, parents, coaches and others have been there to provide guidance and share experiences when we needed them. The Leader as Mentor is a 15 minute learning capsule packed with valuable information for both mentors and mentees. Topics include:
A diverse group of HR experts, mentors and mentees explore each of these areas.
This award winning video program comes complete with a 3 part facilitation and self-study guide. Part 1 lays out ideas for reflection. Part 2 is a self-study guide with questions to focus learning. Part 3 offers activities and exercises for use in facilitated training. The guide can be reproduced to provide each participant with support materials at no additional charge.
(8) The New Workplace
In the old workplace, we expected the work we did to stay the same. Change happened when we changed our jobs. In the new workplace, we can expect the work we do to continuously change in an ongoing effort to better serve our customers. We participate in a dynamic, never ending process of learning.
The skills we need in the new workplace have changed dramatically. The expectations employers and employees have of each other would not be recognizable to our parents. Opportunity competes with fear as our organizations down-size or transform and we each struggle with the new realities and how we fit into them.
This extraordinary 2 video training series brings together a distinguished collection of practitioners and researchers who are leading private and public sector organizations through these fundamental transformations. CEO's, managers, line workers and consultants discuss why these changes are occurring and how they impact employees and managers alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in.
The New Workplace has been designed to promote thinking and discussion in a wide range of work environments, including public and private sector organizations large and small. If a company or agency is facing change processes stemming from technological advances, global competition, downsizing and/or a stronger focus on meeting customer needs, it can benefit from this training resource.
Each of the programs, Making the Change (for all employees) and Leading the Change (for organizational leaders), are divided into major concept themes, and each of the segments are tied together by an animated folktale. With both videos, a distinguished collection of practitioners and researchers - leaders on change - join in conversation with CEO's, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in.
Change breeds fear. The best way to address these fears is to open a dialogue within an organization, admitting to what we know and, more importantly, what we don't know.
The New Workplace has been designed to adapt to the individual training needs of your organization. Each segment of the video can be viewed separately and the suggested questions, exercises and activities in the guide used as part of a facilitation process. If all the material contained in the guide is used with The New Workplace videos, it can constitute a two day training program.
One of the unique components of this series is the integration of an animated folktale in each program. These allegories help participants to refocus the discussion and look at their immediate problems and issues differently. The combination of this more abstract approach with the very specific, practical discussions in the program make for a comprehensive training tool.
The videos are accompanied by a 46 page Facilitator's Guide. This flexible Guide includes 9 participant handouts, a bibliography, a dictionary of new business terms, activities, exercises and questions for discussion. With the purchase of The New Workplace series, Quality Media Resources, Inc. grants you license to make as many copies of the Facilitator's Guide or the handout pages as your organization needs.
Comes complete with a
Facilitator's Guide and participant handouts.
Available in versions for unionized and non-unionized workplaces.
Leading the Change is also available in French, Spanish, Italian,
German and Portuguese.
(9)
The Respectful Workplace:
Redefining
Workplace Violence
While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all.
The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.
Each program in The Respectful Workplace series includes several dramatizations designed to help focus and stimulate discussion. There are 10 of these scenes.
The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.
(10) Subtle Sexual Harassment
Program 1 - The Issue is Respect
Program 2 - Management's New Responsibilities
How do we take our discussion of sexual harassment beyond the obvious cases that everyone already recognizes as wrong and explore the more subtle issues that must be addressed if men and women are to be able to work together in an environment of respect?
Subtle Sexual Harassment explores
Subtle Sexual Harassment is intended to take the titillation out of sex harassment training and allow employees to go beyond the obvious cases most of us already recognize as wrong. In so doing, we open our eyes and minds to the more subtle aspects and impacts of our own behavior.
The training package is versatile and comprehensive. It offers 3 training options:
Each program in Subtle Sexual Harassment includes several unusual dramatizations designed to help focus and stimulate discussion. There are 9 of these scenarios.
The Subtle Sexual Harassment series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated into the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.
(11) Succeeding at Work - The Adventure Begins
What does it take to succeed at work?
Do your employees know where your organization is going and how they fit in?
Are they clear on how their success at work will be measured?
Do they understand your organization's "culture" and core workplace values?
How do you expect them to treat their colleagues?
How should they treat their internal and external customers?
Who is ultimately responsible for their success?
The success of new employees is often determined in their first few weeks at work. Once hired, it is essential that they clearly understand what is expected of them and what they must do to succeed. Their orientation process must go beyond explaining benefits and specific job skills. They need to understand the mission and culture of their organization and how they fit in.
Succeeding at Work - The Adventure Begins is a video-based orientation package designed to help organizations explore these critical questions with their new employees.
Succeeding at Work - The Adventure Begins is intended to help new employees in public and private sector organizations explore the behaviors and interpersonal skills that will be essential to their success. After viewing the program and working through the printed support materials, employees will have a clearer idea of...
Succeeding at Work - The
Adventure Begins takes place aboard the Space Cruiser Success as
it rockets through the galaxies. As the story unfolds, the crew
learns valuable lessons about how they should treat each other,
communicate with each other, serve their internal and external
customers and value the diverse skills and backgrounds they each
bring with them.
Succeeding at Work - The Adventure Begins is entertaining and insightful. A great deal of information is covered in a relatively short time. We introduce a fascinating and diverse crew of humans and aliens, each with strengths and challenges that will look strangely familiar to us.
The program is divided into modular segments making it easy to further explore the issues raised, moving from the general principals outlined in the video to the specific practices at your workplace. You can run the video straight through, or stop and start it as a tool to trigger more in-depth study and discussion on each topic. The program is designed to be flexible and can be easily adapted to fit your organization's needs and time constraints.
Succeeding at Work - The Adventure Begins can be easily customized at 6 points throughout the video so you can address issues and policies specific to your organization - right on the tape. Just send us your information, logo, video footage, a welcoming message from your CEO or other leader, and we can customize the program to look like it was made just for you. All of this can be done at a very reasonable cost.
Succeeding at Work - The Adventure Begins comes with a comprehensive Facilitator's Guide. You can also choose to purchase workbooks that come in convenient 3-ring binders for your new employees, making it easy to customize these as well.
18-minute video comes complete with a Facilitator's Guide. Employee Workbooks available.
(12) QMR Training Scenes Library
The QMR Training Scenes Library consists of 6 Volumes of training dramatizations addressing a variety of workplace issues. A panel of experts follows each scene with a discussion of the legal, psychological and business impacts of the issues presented.
The QMR Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.
Each Volume Includes a Facilitator's Guide and Handouts. All QMR programs are available in open or closed captioned formats.
Volume 1 - Subtle Sexual Harassment Training Scenes
Subtle Sexual Harassment Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of workplace sexual harassment. By presenting a wide range of sexual harassment incidents, the training scenes can encourage dialogue that will bring issues out into the open where they can be effectively addressed.
Subtle Sexual Harassment Training Scenes consists of 9 workplace sexual harassment dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.
The issues addressed include:
Volume 2 - Diversity Training Scenes
Diversity Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of diversity in the workplace. The training scenes can encourage dialogue that will bring race, gender, sexual orientation, age, religion, physical ability and other diversity issues out into the open where they can be effectively addressed.
Diversity Training Scenes consist of 6 workplace dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.
The issues addressed include:
Diffusing Hostility - Customer Service Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help customer service personnel develop skills to calm difficult situations, win the customer back into a respectful relationship, identify where organizational procedures negatively impact customer service, provide positive alternatives for angry customers, and know when a hostile customer crosses the line and becomes a safety risk.
Diffusing Hostility - Customer Service Training Scenes consist of 4 workplace dramatizations, each followed by a discussion of the issues presented. These include:
The Respectful Workplace - Conflict Resolution Training Scenes is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue.
The Respectful Workplace - Conflict Resolution Training Scenes consist of 6 dramatizations, each followed by a discussion of the issues presented.
The issues addressed include:
Each volume of The QMR Training Scenes Library comes with a facilitator's guide and handouts. With the purchase of the program, QMR grants you license to make as many copies of the Guides or handout/transparency pages as you need for your organization's use.
QMR Training Scenes can be used in a variety of training applications:
For the professional trainer, it can be a valuable resource to plug into or enhance an existing training program. It can also be used for short refresher courses, to revisit training that has already been completed.
For the supervisor or manager, it can provide a modular tool to focus on-site training sessions around workplace issues. As the training function becomes decentralized in many organizations, such tools are increasingly useful.
Because each scene can be an independent unit, QMR Training Scenes can be the basis of a weekly (monthly) work group discussion around a variety of issues. The resource is flexible, easy to use and can be adapted to a wide range of training applications.
Volume 6 - You Can STOP Harassment Training Scenes
You Can STOP Harassment Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of workplace harassment. By presenting a wide range of harassment incidents, the training scenes can encourage dialogue that will bring issues out into the open where they can be effectively addressed.
You Can STOP Harassment Training Scenes consists of 7 workplace harassment dramatizations, each followed by a discussion of the issues presented. The social, legal and psychological impact of the events in each scene is examined, providing a forum for an open exchange of information and opinions.
The scenes include:
"Slave Day" - Racial insensitivity
"Silent Treatment" - Sexual orientation harassment
"Let us Pray" - Religious discrimination and retaliation
"It's No Joke" - Jokes as racial and sexual harassment
"Heads Up" - Ethnic and religious intolerance
"She's the Boss" - Sexual harassment and same sex harassment
You Can STOP Harassment Training Scenes comes with a facilitator's guide and handouts. With the purchase of the program, QMR grants you license to make as many copies of the Guide or handout pages as you need for your organization's use.
You Can STOP Harassment Training Scenes can be used in a variety of training applications.
For the professional trainer, it can be a valuable resource to plug into or enhance an existing workplace harassment training program. It can also be used for short refresher courses, to revisit training that has already been undertaken.
For the supervisor or manager, it can provide a modular tool to focus on-site training sessions around harassment issues.
Because each scene can be an independent unit, You Can STOP Harassment Training Scenes can also be the basis of a weekly (monthly) work group discussion of harassment questions. The resource is flexible, easy to use and can be adapted to a wide range of training applications.
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