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Accelerated
Learning Resource Kit
Tim Maples
This book and video program clearly present the theory and
practice of a variety of dramatically effective new training and
learning techniques called Accelerated Learning. You will see how
to deliver programs that: shorten learning time, help
participants more effectively internalize new information, and
make learning more self-directed, experiential, and enjoyable.
Stimulating new presentation methods such as guided imagery, mind
maps, individualized learning styles, active energizers, and
using music to enhance learning are introduced through
easy-to-implement, practical examples.
The book and resource kit include more than twenty powerful new
techniques that you can use to put the principles of accelerated
learning to work in your training.
Direct Benefits of Accelerated Learning : Increased long-term retention and recall . Increased speed and quality of learning . Changed attitudes toward learning . Greater productivity through increased motivation and accuracy of work performance
Resource Kit Includes : 140-page Manual . 1 video containing an overview, links, interviews, and real life examples . 4 audio cassettes of musical selections to enhance learning, creativity, and visualization
Contents: Introduction . Brain Theory . Relaxed Alertness . Orchestrated Immersion . Active Processing . Roles of the Facilitator . Benefits of Accelerated Learning .List of Resources
Complete Kit
Additional Manuals 138 pp / Paperback
Behavior
Description Interviewing
Tom Janz & Greg B. Mooney
Can your company benefit from hiring decisions that are 2-5 times more accurate than those made by traditionally trained interviewers?
The best predictor of future performance is past performance in similar situations. This skill-building workshop will teach your managers how to get the most useful responses from candidates - responses about actual performance in past jobs and accomplish ments in specific work situations. This type of information - Behavior Description - greatly increases your ability to predict whether a candidate will be the top performer your organization is looking for. Published research shows that interviewers trained in Behavior Description interviewing make hiring decisions that are two to five times more accurate than traditionally trained interviewers. Isn't it worth one day of training to make sure your managers h ave the skills to implement this method in your organization?
Workshop Objectives
Time Guidelines
The workshop takes 8 hours to complete.
This complete, ready-to-use training program consists of:
Trainer's Package:
1 Trainer's Guide (250 pages, 3-Ring Binder) - contains
notes for the trainer, transparency masters, and copies of all
participant materials.
1 Video (59 Minutes) - Supports the trainer with examples
and vignettes which demonstrate the Behavior Description
Interviewing method.
4 Small-Group Facilitator's Guides (16 Page Booklet) - One
small-group facilitator is recommended for each 4-5 participants
in the program to ensure proper transfer of skills. This guide
contains everything the facilitator will need to support par
ticipants in terms of the structure, purpose and process of the
exercises.
10 Behavior Description Interview Patterns - see
description below.
Trainers Package / US$295.00
Additional Small-Group Facilitator's Guides
Participant's Package:
Participant's Guide (105 Pages, 3-Ring Binder) - Contains
background information on the Behavior Description Interviewing
method and exercises for the participant.
1 Behavior Description Interview Pattern (8 Pages) - These
patterns are preprinted with key Interview questions and include
space for the interviewer to take notes during an interview. Each
participant should have a pattern to use during train ing, and a
supply to use in actual interviews after the training.
Participants Package
Additional Behavior Description Interview Patterns
Orientation to Quality Service
Video-based customer service training for new hires!
If good customer service is a competitive advantage for your organization it's critical to communicate this to your new employees. This entertaining 15-minute video is the ideal way to introduce the importance of good customer service as part of your new employee orientation. The video includes engaging, realistic vignettes showing what good internal, external, and telephone customer service looks and sounds like. An eight page interactive booklet with activities related to the video makes this package completely self-instructional or use the video as support for group training.
US$295.00 / 15 minute video, leaders guide and viewers guide
on disk
The Employee
Development Series
Ten Video-Based Modules For Employee Training And Team
Development
Improve performance with these time-saving, video-based training programs-only US$39.95 per module.
This exciting series of complete multi-media workshops prepares your employees to meet the demands of today's workplace with skill and confidence. Each video-based module can be delivered in a free-standing, half-day training workshop or as a self-study course.
Each video module includes
Pricing : Video-Based Training Workshops / US$39.95 . Additional Participant Books / US$3.95 . Licensing for unlimited reproduction of the participant materials is available.
The Employee Development Modules:
Meeting Change Creatively
With this module, participants will learn to identify internal
and external causes of change, the benefits of change, and how to
help their leaders manage change.
Meeting Change Creatively
Meeting Change Creatively Participant Book
Team Skills for Meeting Together
This module provides practice opportunities for team members in
communication, resolving differences and gaining consensus during
meetings.
Team Skills for Meeting Together
Team Skills for Meeting Together Participant Book
Communicating With Others
Basic communication skills are fundamental to success in the
workplace. A variety of approaches for communicating effectively
are presented in this video, including listening and non-verbal
communication.
Communicating With Others
Communicating With Others Participant Book
Working Effectively With Others
Establishing positive working relations among co-workers is an
important first step to improving on-the-job effectiveness.
Feedback, confrontation, and persuasive communication are
emphasized in this workshop.
Working Effectively With Others
Working Effectively With Others Participant Book
Solving Problems Together
Team members who understand the root causes of team problems
become much more efficient at solving them. This video identifies
several of these root causes and presents an easy-to-implement
approach for team members.
Solving Problems Together
Solving Problems Together Participant Book
Moving from Criticism to Feedback
This video looks at both giving and receiving criticism. It
demonstrates how to receive criticism from others without
becoming defensive and how to use criticism as a positive
feedback tool to increase job performance and reduce conflict.
Moving from Criticism to Feedback
Moving from Criticism to Feedback Participant Book
The Attitude Opportunity
Attitude problems can become opportunities for positive change
and improvement. This video provides an insightful analysis of
the many causes of attitude problems and presents strategies for
changing them to benefit group performance.
The Attitude Opportunity
The Attitude Opportunity Participant Book
How to Receive Work Assignments
A proven productivity enhancer, this module teaches participants
how to obtain objectives for new assignments, ask for needed
details, determine resources available, analyze constraints,
offer suggestions, and establish performance measures for
themselves.
How to Receive Work Assignments
How to Receive Work Assignments Participant Book
Managing Your Time
Priority-setting, daily and long-range planning, and
responsibility are emphasized in this module. Participants are
encouraged to become aware of how they manage their time, and to
make decisions about where they really need to spend their time.
MYTV
Managing Your Time
Managing Your Time Participant Book
It's Your Career
The goal of this program is to help employees accept
responsibility for their own career development. Participants
receive concrete tools‹such as Job History and Life History
forms‹to use in career planning.
It's Your Career
It's Your Career Participant Book
Establishing
the Value of Training
Practical Tools for Calculating Training Costs and Returns.
Sharon G. Fisher & Barbara J. Ruffino
As corporate budgets get tighter and tighter, managers are demanding that expenditures on training be fiscally justified. Trainers are being asked to build a business case for making training investments, and they are being required to determine what those investments yield. Establishing the Value of Training helps trainers and managers meet these challenges by providing practical guidance, job aids, and computerized worksheets for calculating training costs and returns. The guide provides proven strategies for combining traditional return-on-investment methodologies with assessments of other less tangible benefits of training. Includes PC compatible spreadsheets for determining return on investment-just plug in your numbers and print!
US$79.95 / 3-Ring Binder with Diskette
Frontline Service Rick Tate & Sam Shriver
Now you can take advantage of the same service training program used by Disney World, AT&T, Marriott, and hundreds of other companies whose success depends on exceptional service. This new edition of Frontline Service presents a framework for improving service where it really counts-at the point of contact with the customer. This framework provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their services, both inside and outside their organizations.
The program includes presentations, discussions, and application activities to help participants:
Frontline Service Special Package: 1 Leader's Guide
(175 pages / 3-Ring Binder)
Includes: Case studies Outlines for 1 or 2-day training programs
Overheads in Microsoft PowerPoint 8 Participant Workbooks
Frontline Service Special Package / US$395.00
Additional Participant Workbooks / 78 pp / US$39.95
Additional Leader's Guides / 175 pp / 3-ring Binder / US$195.95
Public sector Version Also
Available
A special version of Frontline Service has been adapted for
government agencies and public sector organizations.
Add impact to your
presentations with Frontline Service Videos!
See Frontline Service developers Rick Tate and Sam Shriver
deliver compelling customer service stories and present key
customer service concepts. These dynamic video seminars are ideal
for train-the-trainer sessions or can be used to enhance your
training with frontline employees.
Preview video / US$25.00
1. Why Service and What Is It? is an introductory module
which defines the basic elements involved in providing quality
service. 20 minutes / US$195.00
2. Service is Inside Out outlines the importance of
internal customer service to overall customer satisfaction. 20
minutes / US$195.00
3. Create Uniqueness discusses the importance of
continuously striving to become better, faster, and different. 20
minutes / US$195.00
4. Pay Attention: The Customer's Perception Counts
demonstrates the importance of seeing things from the customer's
point of view. 20 minutes / US$195.00
5. Recovery: Handling Complaints shows creative ways of
turning problem situations into opportunities for creating a
positive service reputation. 20 minutes / US$195.00
All five videos US$895.00
Bruce Tulgan on Managing Generation X
Presented by Bruce Tulgan, nationally recognized expert on Generation X, this video begins by breaking down negative stereotypes of Generation X through the examination of those singular skills and abilities members of this generation bring to the workplace. Past reasons for conflict between managers and Gen-X employees will be revealed and solutions presented. This video serves as an excellent orientation for new supervisors, or effective leadership training for managers who in the past have had difficulty understanding and motivating their younger employees.
Package Includes : 30 minute video Leader's Guide 1 copy of The Manager's Pocket Guide to Generation X
About the Author Bruce Tulgan, an Xer himself, is one of the country's foremost authorities on Generation X. The author of several other publications about Generation X, he has also served as an assistant professor of management, a practicing attorney, and is the founder and managing principal of Rainmaker, Inc., a think tank that studies the working lives of Americans born between 1963-1977.
Complete Package US$99.95
Additional copies of The Managers Pocket Guide to Gen. X
Mastering Leadership Steve Sullivan
If you are looking for a powerful video message to add impact to your leadership and management skills workshops, preview Mastering Leadership today! You will find Steve Sullivan's inspiring program unparalleled in its ability to educate, entertain, and energize. Filmed on the majestic coast of Northern California, this new 33-minute video describes the essence of leadership: energizing people by instilling a sense of purpose for the organization or team. Steve Sullivan discusses the galvanizing factors that are needed for successful leadership. Mastering Leadership will add impact and inspiration to your ongoing leadership training programs. The video is perfect as a wrap-up segment, or an after lunch energizer. Or you can use the participant booklets, slide masters, and leader's guide and make Mastering Leadership the major component of your workshop.Mastering Leadership costs less than half of comparable videos and makes a cost-effective addition to your video resource library.
The New Fieldbook for Trainers. Tips, Tools, Techniques John E. Jones, Ph.D., William L. Bearley, Ph.D., & Douglas C. Watsabaugh
This innovative book is a gold mine of field-tested
principles, activities, instruments, and designs. The materials
will help you produce high impact training to support performance
improvement initiatives for individuals and teams. Everything is
reproducible and even customizable using the word processing
files provided on disk. More than 60 tools, activities, and
designs are included. One look through this fieldbook, and you'll
agree that it is the most directly beneficial collection of tools
for trainers ever assembled under one cover.
Selected Contents :
US$89.95 / 364 pp / 3-Ring Binder with diskette
(Files are in Microsoft Word 7.0, and PowerPoint for Windows)
On the Edge. Preventing Violence in the Workplace
Preventing violence in the workplace takes more than just awareness and policies which prohibit it. Your employees and leaders must be able to recognize and contain situations before they escalate into violent events. This exciting new video presents nine realistic scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions, as well as any preventative actions which could already have been taken. This powerful discussion-starting film creates opportunities for your participants to learn and employ skills to prevent violence from occurring in your workplace.
Package Includes: 17 minute video . Leader's Guide . 5 Participant Workbooks
On The Edge Package / US$495.00
On The Edge Additional Workbooks / US$9.95
The Sales Connection: Principles of Selling A 26-Part Video Series About Sales and Selling Intelecom
Today's salesperson must provide a combination of quality service and value that makes a product stand out from the competition. The prospect or customer must remain satisfied long after the contract is signed, the sale made, or the account confirmed. This means focusing less on immediate, bottom-line results and more on developing a strong, ongoing relationship that will last over time. And it means using a consultative approach to selling, where the sales person and the customer function as allies, working toward a common goal. Provides the tools and insights needed to practice this highly effective brand of personal sales. Blue Ribbon Award: Sales Training, Film & Video Festival . US$99 per module; US$899.95 for all 26 videos
The Sales Connection features the following videos:
1. The Sales Engine: At the Heart of Economic Development
2. A Seller's World: Careers in Personal Selling
3. The Big Picture: Sales Environments
4. The Personal Touch: Relationship Selling
5. First Impressions: Imaging
6. Sales Talk: Communication Styles
7. In the Know: Acquiring Product Information
8. A Good Match: Product Features / Buyer Benefits
9. In Position: Product Selling Strategies
10. Beneath the Surface: Why People Buy
11. Step-By-Step: The Buying Process
12. Making Connections: Building a Prospect Base
13. Plan of Action: The Presentation Strategy
14. Going the Distance: The Consultative Sales Presentation
15. Show and Tell: The Sales Demonstration
16. Breaking Through: Dealing With Buyer Resistance
17. On the Dotted Line: Closing
18. Full Service: Customer Service
19. The Extra Mile: Servicing the Sale
20. Setting the Pace: Managing the Sales Force Part I
21. Peak Performance: Managing the Sales Force Part II
22. Personal Best: Managing Yourself
23. On Line: Sales Force Automation
24. Open Line: Telemarketing
25. The Right Choice: Ethical Considerations in Selling
26. One World: The Global Marketplace
Order the complete series for US$899.95. Includes all 26 videos.
Sexual Harassment . New Roles, New Rules
The most effective way to deal with sexual harassment is to
prevent it, rather than trying to repair the damage after it has
occurred. This breakthrough video-based training program does
just that by providing clear, concise, on-the-job rules, and
step-by-step practical approaches to handling potentially
problematic situations. Participants will come away with a clear
understanding of what sexual harassment is and what their role is
in preventing it.
After successfully completing this program, participants will
be able to:
The Complete Program Includes 20-minute Video 8-page Leader's Guide Five 64-page Participant Booklets Self-study Instructions
Complete Video-Based Training Program / US$495.00
Additional Participant Booklets / US$9.95
Training Clips
. 150 Short Handouts, Discussion Starters, and Checklists
Mike Lynch & Harvey Lifton
Need a stimulating discussion starter to spark creativity?Looking for material for a newsletter on teams? Developing self study management training? You need Training Clips! You'll find yourself pulling interesting training tidbits from this one-of-a-kind manual every day‹for all your training needs. It is an ideal source of short articles and informative job aids to support training classes, include in company newsletters, and incorporate in self-study materials. Training Clips is a timesaving resource book that contains 150 reproducible, insightful short pieces on a wide range of management issues and training topics including: change management, coaching, benchmarking, creativity, employee development, ethics, leadership, employee morale, interviewing, and more than 20 additional topics! A CD-ROM with all the Training Clips in electronic format accompanies the book. This gives you the added flexibility to copy clips to your PC for printing, and even allows you to distribute clips via internal e-mail!
Selected Contents : Conflict Resolution Through Communication . Unlock Your Brain by Mind Mapping . Creating a Motivational Climate . Knowing Your Customer's Requirements . Is Your Work Team Effective? Overcoming Procrastination . A Plan for Behavior Change
US$99.95 / 350 pp / 3-Ring Binder with CD-ROM
Training Management Software for WindowsTM
Training Recordkeeping Made Easy!
Automate the way you organize and manage employee training today. Order your free demonstration disk of Training Management Software. This easy-to-use software will save you time and money. This new Windows(TM)-based program completely automates training administration. It schedules, tracks, and records any training activity or requirement - all automatically and with the ease of Windows(TM) menu-driven technology! Training Management Software is amazingly flexible, allowing you to assign classes according to an employee's job title, a particular location, or any other criteria you choose. At a glance, you'll know which employees still require training and which employees have completed required classes. It even alerts you when it's time for retraining! Printing reports could not be easier! Training Management Software allows you to generate a wide variety of reports including; class rosters, instructor schedules, agendas, data sorts, calendars, reminders, and memos. It's as simple as a click of the mouse. Customizing your reports, or creating new ones is equally as easy with the built-in Report Writer. Training Management Software is the easiest to use, full-featured recordkeeping software available. And, at only US$499.95 it's also the most cost effective! Order your free demonstration disk and see for yourself how Training Management Software compares to other training administration software programs that cost hundreds of dollars more.
With Training Management Software You Can:
Complete Software Program - US$499.95
FREE slide show demo disk
New!
You can now download the newly updated Training Management
Software Slideshow Demo for
free!
Note: Requires Windows 95 TM. Modem Speed:
Download Times 33.6: Two to four minutes 28.8: Five to Seven
minutes 14.4: Ten to Fifteen minutes A "working
demo" is also available The working demo allows you to
input sample data, and output sample reports.
Training Management Software
requires Windows(TM) 3.1; a 486 PC or higher; 4MB RAM
(8 MB recommended). Network versions are also available.
Web-Based
Training Cookbook
Brandon Hall, editor Multimedia and Internet Training
Newsletter
This book shows corporate trainers and business managers how to use the World Wide Web to train employees and improve their performance. It explains the relationship of Internet/Intranet training to more traditional methods and outlines how to utilize the web for cost-effective training delivery throughout your organization. It details advantages and disadvantages, and includes case studies of how on-line training can supplement classroom training or replace other media. Includes a CD-ROM with examples and code for each type of web-based training.
Contents
Part 1: What You Need to Know About Web-Based Training
Part 2: Planning, Developing, and Implementing
Part 3: Creating Web-Based Training
US$39.95 / 352 pp w/CD-ROM
Workforce Diversity Video Based Training Workshop
This video-based training workshop will help employees recognize the ways in which their organization is changing, evolving, and becoming more diverse. The Workforce Diversity program clearly demonstrates the value of diversity in the workplace and provides participants with the tools and skills necessary to work together in a multicultural environment.
Workshop Includes: 20-minute Video Five Participant Booklets (56 pages) Leader's Guide Self-study Instructions
Presentation Time: The workshop takes approximately 3 hours to complete. For time-limited sessions, use only the 20-minute video.
Workshop Objectives: Upon completion of the workshop, participants will be able to:
Make changes in attitudes and behaviors which are not conducive to working effectively with others . Have greater awareness of their values, attitudes, and behaviors and the impact these have on others . Recognize biases and stereotypes based on gender, race, religion, age, culture, disability, and life style . Develop solutions to diversity problems in their workplace
Purchase / US$495.00
Additional Participant Booklets / US$9.95
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