This is a program for managers and non-managers alike. It offers pointers on how to pick the right long-distance service for your company; how to reduce long-distance bills; using the business telephone to your best advantage; and practical hints for using your directory. (22 minutes, color) Part of the series Business Telephone Techniques Item #BBK2487 VHS Format Purchase: F.O.B. US$149.00
The chairman of MCI describes the enormous difficulties encountered in trying to budge giant AT&T—the political, economic, financial, strategic, marketing, and public relations skills, among others, and the steely nerves and cast-iron stomach required to bring off one of the great coups in American business history: horning in on America’s greatest de facto monopoly. (28 minutes, color) Item #BBK2712 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
This series provides suggestions and clear demonstrations which will enable the viewer to get the most benefit out of his or her telephone calls. 6-part series. The series includes: The Basics of Handling Incoming Calls, Beyond the Basics: More on Incoming Calls, Cost-Effective Telephone System Management, Improving Telephone Collections, Improving Your Outgoing Calls, Making Your Cold Calls Count Item #BBK2484 VHS Format Purchase: F.O.B. US$799.00
This program shows how to handle the exchange that often provides the first (and if poorly done, the only!) impression of any business—the incoming call. With specific instructions and vignettes, the program covers such essential topics as: answering calls with courtesy, promptness and helpfulness, putting calls on hold without leaving the caller feeling ignored, what to do when the requested party is busy or unavailable, screening calls (without offending the caller), and concluding a call. (29 minutes, color) Part of the series Business Telephone Techniques Item #BBK2485 VHS Format Purchase: F.O.B. US$149.00
This program helps viewers cross the line
from adequate handling of incoming calls to mastery of the
telephone as a business tool. It demonstrates the best ways to
take a message and offers guidelines for creating a recorded
message; offers tips on improving one’s telephone voice; and
shows how to (and how not to) defuse angry callers and deal with
problems and unexpected situations. (27 minutes, color) Part of
the series Business Telephone Techniques Item #BBK2486
VHS Format Purchase: F.O.B. US$149.00
A must for anyone in business who uses the telephone to collect receivables—in other words almost anyone offering a product or service in today’s world—this program covers such essential topics as: how to motivate debtors to pay their bills; how to get past the stall and overcome objections; how to prepare for a collection call; how the caller’s attitude affects results. The program offers clear demonstrations of the best and most effective ways to use the telephone to collect on on past-due accounts. (21 minutes, color) Part of the series Business Telephone Techniques Item #BBK2490 VHS Format Purchase: F.O.B. US$149.00
This program is for anyone who wants—or needs—to improve his or her day-to-day business telephone techniques. It covers: the need to plan calls; the advantages of scheduling calls; ways to avoid telephone tag; techniques for organizing calls; and tips for becoming an effective listener. The aim of the program is to teach viewers to be their company’s goodwill ambassador whenever they make a call. (15 minutes, color) Part of the series Business Telephone Techniques Item #BBK2488 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
What is the best way to reach the decision-maker you need within a company and what do say when you have? This program covers these topics and more. It offers ways to prepare cold calls and set objectives; gives the essentials of a good opening statement; and provides tips for getting past the temporary put-off—tools needed by anyone with a product to sell or information to solicit over the phone. (17 minutes, color) Part of the series Business Telephone Techniques Item #BBK2489 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
This series teaches the interpersonal skills necessary to succeed as an office professional. It focuses on the human side of the office environment, and in clear, believable demonstrations, offers workable solutions to common office challenges. Student workbook also available (see item #429). 10-part series. The series includes: A Changing Workplace, Charting a Career Course, Coping with Conflict, Dealing with Stress, Expressing Yourself, Listening to Others, Making Your Voice Heard, Managing Your Time, Problem Solving, Projecting a Professional Image Item #BBK1560 VHS Format Purchase: F.O.B. US$849.00
The workplace changes in response to
changes in society and technology, and the office reflects the
larger environment in which it exists. This program recounts the
history of the secretary and provides pointed discussion about
the future of office professionals. (10 minutes, color) Part of
the series The Hub of the Wheel: Training the Office
Professional Item #BBK1570 VHS
Format
Purchase: F.O.B. US$89.95 Includes public performance rights
Success in a career as an office professional requires that the phrase “only a secretary” disappear from the minds of those training to be office workers. The realization that opportunities are limitless requires that individuals recognize their own power and take control of themselves, their jobs, and their lives. This program presents two panels of women: one group, made up of secretaries and administrative assistants, find their jobs rewarding and satisfying; the second panel consists of three women who were secretaries and have moved into management positions. (19 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1569 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
Conflict—differences between people caused by differing values, goals, or a variety of other circumstances—is a natural part of life. This program focuses on the ways in which conflict can be used for positive outcomes. (13 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1564 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
Office support has been identified as one of the five most stressful occupations. Factors in other areas of our lives can produce stress as well. And all this stress affects how and how well we do our jobs. This program assists viewers in handling stress in a way that does not interfere with the ability to be productive, and suggests techniques for turning stress into motivation for positive achievement. (39 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1567 VHS Format Purchase: F.O.B. US$89.95
True communication, a real exchange between people, provides an arena for the expression of ideas and an opportunity to create a positive perception of one’s self in the minds of others. This program discusses some methods for achieving good communication. Suggested techniques include using the listener’s frame of reference, acknowledging the listener’s reactions, and adjusting style of delivery. (20 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1563 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
Two of the most important skills anyone can develop are listening and communicating effectively. When a competent, caring listener allows another person to hear and understand what he is saying, genuine communication takes place. Under these circumstances, open, direct, and honest relationships can be established, based on mutual respect. When this atmosphere prevails, problems can be solved, good decisions can be made, and good working relationships can be developed. This program addresses the importance of listening and investigates some useful techniques for developing listening skills. (14 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1562 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
The telephone is a unique medium with its own requirements for maximizing communication. When used properly, the telephone can be an effective tool for managing time, information, and problem solving. A business’s public image begins with the telephone, and is communicated every time an employee makes or receives a phone call. This program discusses telephone techniques designed to enhance your and your company’s telephone image. (10 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1568 VHS Format Purchase: F.O.B. US$89.95
Because office support personnel often work for several people, their time management responsibilities and problems are complicated. And because time is the future, finding a workable management scheme is a must. This program highlights the importance of time planning and provides details for developing a pro-active time plan. This program also describes techniques for protecting the plan once it is established. (18 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1565 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
We make plans based on events proceeding as they should, but, in reality, problems arise more often than not. One of the most important sets of skills, in or out of the office, is problem solving.This program, presented in seminar format, addresses the creative and efficient channeling of energy to resolve problems. A unique five-step method for solving problems is described, and detailed exercises are presented. (31 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1566 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
Projecting a professional image promotes and supports success. Clerical personnel are members of an important segment of the office “team,” and the level at which these people function can have a great impact on the success of any organization. Because this is true, secretaries must view themselves as professionals and demand that their work meet the standards expected of professionals. This program focuses on the physical and mental aspects of a professional image and encourages viewers to begin thinking about the images they project. (15 minutes, color) Part of the series The Hub of the Wheel: Training the Office Professional Item #BBK1561 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
This series of workshops-on-video is designed to improve employees’ success and work satisfaction while improving employers’ profitability and competitive edge by taking advantage of a company’s most costly investment—getting a customer—in the most obvious but most often neglected way—satisfying that customer. These programs teach viewers to listen, understand, and accept the needs, wants, and feelings of customers; to communicate their own thoughts and feelings to customers; to neutralize and resolve conflicts, both in person and over the phone; and to face and resolve problems resulting from failure of communication, inadequate service, and errors. Program consultant and narrator is Pat Coleman, former executive at Honeywell, Munsingwear, and Norwest Bancorporation and president of The Training Company; clients of his highly rated presentations include 3M, General Mills, Honeywell, Control Data. Unisys, and Dayton-Hudson, among dozens of others. Student workbook also available (see item #433). 9-part series, 20 minutes each. The series includes: Body Language in Customer Service, Customer Service by Telephone, The Goals of Customer Service, Handling Customer Service Stress, Managing Difficult Situations, Meeting Customer Expectations, Superior Customer Service, Tuning In to the Customer, Understanding What the Customer Wants Item #BBK2900 VHS Format Purchase: F.O.B. US$1199.00 Includes public performance rights
This program examines the role of posture,
eye contact, proximity, tone of voice, and other intended and
unintended forms of nonverbal communication. It points out that
in customer service, there are no neutral signals, and shows the
techniques for sending positive messages by means of head angle,
eye contact, tone of voice, and their equivalent for telephonic
communication. (20 minutes, color) Part of the series Person-to-Person Skills: Excellence in Customer
Service
Item #BBK2903 VHS Format Purchase: F.O.B. US$149.00 Includes
public performance rights
This program offers some useful tools for
using the telephone to communicate with customers, and it
highlights some of the things customers find most irritating
about phone communication: the unanswered phone, answering
without identifying yourself, the customer kept on hold for what
seems like forever, multiple transfers to other extensions or
people, and so on. (20 minutes, color) Part of the series Person-to-Person Skills: Excellence in Customer
Service Item #BBK2907
VHS Format Purchase: F.O.B. US$149.00 Includes public performance
rights
Ours is increasingly becoming a service
economy. It follows that our premiere commodity is customer
service. This program describes and defines the problem: what
customer service is and what it isn’t; the skills necessary
to achieve it; the rationale for improving service; the
categories of customer service—decision-making service
(helping customers decide), problem-solving service (fixing
things), and time-of-purchase service. (20 minutes, color) Part
of the series Person-to-Person Skills: Excellence in Customer
Service Item #BBK2901 VHS Format
Purchase: F.O.B. US$149.00 Includes public performance rights
This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one’s approach to problems and situations, and managing deadlines. The program also shows how to manage the stress created by telephonic interaction with customers. (20 minutes, color) Part of the series Person-to-Person Skills: Excellence in Customer Service Item #BBK2906 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
The customer is not always right, but the
customer’s needs remain the number one priority. This
program moves beyond the fundamentals of good customer service to
the problems of dealing with more complex and difficult
situations: How do you satisfy customers who want something you
cannot give them? How do you work out a deal with a customer when
you cannot agree on the terms? What are the most effective ways
of dealing with angry customers? (20 minutes, color) Part of the
series Person-to-Person Skills: Excellence in Customer
Service Item #BBK2908
VHS Format Purchase: F.O.B. US$149.00 Includes public performance
rights
Providing a service is different from producing a product because service is produced at the moment of delivery—a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness. (20 minutes, color) Part of the series Person-to-Person Skills: Excellence in Customer Service Item #BBK2902 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
This program discusses how to put the
techniques of customer service into practice. It explains the
rationale of providing service to the customer, for the customer
saved is the service-provider’s job saved, and the customer
pleased is the service-provider’s key to job advancement.
Reviewing techniques from the previous programs, this video
motivates viewers to implement the lessons of providing customer
satisfaction, for the sake of their employers and—in a very
direct and immediate way—for their own pleasure and profit.
(20 minutes, color) Part of the series Person-to-Person Skills: Excellence in Customer
Service Item #BBK2909 VHS Format
Purchase: F.O.B. US$149.00 Includes public performance rights
This program offers techniques for hearing
what the customer is really saying, in words and with body
language. It stresses the importance of listening, shows common
barriers to what seems like (but isn’t) an ordinary skill,
and explains how and when to express empathy, ask questions,
paraphrase, and summarize. It further explains the interpretation
of nonverbal signals from the customer; covers such problems as
tuning out, interruptions, impatience, and contact overload; and
shows when and how to change the subject. (20 minutes, color)
Part of the series Person-to-Person Skills: Excellence in Customer
Service Item #BBK2905 VHS Format
Purchase: F.O.B. US$149.00 Includes public performance rights
This program deals with the importance of
focusing on the customer’s problems, rather than on the
service provider’s. It shows how to read the customer’s
mood and respond appropriately, demonstrates the distinction
between appearance and reality in assessing customer response,
and illustrates appropriate and inappropriate responses by the
service provider. (20 minutes, color) Part of the series Person-to-Person Skills: Excellence in Customer
Service Item #BBK2904
VHS Format Purchase: F.O.B. US$149.00 Includes public performance
rights
Once the world’s unchallenged industrial superpower, America now faces fierce competition from economies whose social systems, cultures, and business strategies are very different from ours. What lessons can America learn from the dramatic successes of our Japanese and German competitors? In Challenge to America, Hedrick Smith takes us inside innovative companies and classrooms in Japan, Germany, and the United States to reveal the unique strengths and weaknesses each economy brings to the table—and to show how American companies are pioneering new and effective strategies for meeting the challenges of a new era of global competition. 4-part series, 57-58 minutes each. The series includes: The Culture of Commerce, The Heart of the Nation, Old Ways, New Game, Winning Strategies Item #BBK4279 VHS Format Purchase: F.O.B. US$549.00 Includes public performance rights
This program explores the systemic
differences between the individualistic capitalism of America and
Britain, and the communitarian capitalism of Japan and Germany.
It shows how both Japan and Germany embrace more collaborative
relations between labor and management, government and business,
and even among businesses than the more laissez-faire American
system. Both Japan and Germany invest heavily in worker training
and long-term employment guarantees. The Japanese system is
dominated by families of companies which finance and own each
other; the German system by banks which are investors as well as
lenders; the American system by entrepreneurs and absentee,
mutual-fund type owners and managers who wield great power. (58
minutes, color) Part of the series Challenge to America: Competing in the New Global
Economy
Item #BBK4282 VHS Format Purchase: F.O.B. US$149.00 Includes
public performance rights
This program explores the central values of
Japan, Germany, and the U.S. and focuses on what drives each of
these societies. America’s hallmark is individualism,
Japan’s the pre-eminence of the group; in America, freedom
and diversity are primary values; in Japan, conformity and a
powerful sense of nationalism prevail. Germany stands between the
two, asserting individualism but striving, more than the U.S.,
for social harmony and consensus. The program shows how education
is a metaphor for the contrasts in the three societies. (58
minutes, color) Part of the series Challenge to America: Competing in the New Global
Economy Item #BBK4281
VHS Format Purchase: F.O.B. US$149.00 Includes public performance
rights
In very human ways, this program shows the
stakes of the global economic competition for individual
Americans and for the nation. It also shows how major American
companies are faring in their battles with Japanese and German
competition. The program moves from an up-to-date look at mass
production, craft production, and lean production in the auto
industry to races for “voice” computers and laptops, as
well as the Japanese drive to challenge America’s lead in
basic research by setting up labs in the U.S. and hiring top
American scientists. (58 minutes, color) Part of the series Challenge to America: Competing in the New Global
Economy Item #BBK4280
VHS Format Purchase: F.O.B. US$149.00 Includes public performance
rights
This program shows some of the concrete strategies that American companies, communities, and political leaders are using to recapture America’s competitive edge and improve efficiency and productivity: instituting new labor-management practices to improve human relations on the production line and the quality of the workplace and emphasizing zero-defect philosophy, technological innovation, longer time-horizons, and attention to the customer. The program also raises such questions as apprenticeship training, tax incentives, and government industrial policy. (58 minutes, color) Part of the series Challenge to America: Competing in the New Global Economy Item #BBK4283 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
Can America rise to the challenge posed by
its economic competitors in Europe and the Pacific Rim? Fresh
from NAFTA and GATT victories, President Clinton shares his
vision for re-engineering America’s industrial and trade
policies, education strategy, and tax and fiscal incentives in
this incisive interview with Hedrick Smith. (30 minutes, color)
Item #BBK4643
VHS Format Purchase: F.O.B. US$149.00 Includes public performance
rights
Ten Executives Tell Hedrick Smith How They Are Leading Their Companies into the 21st Century Global markets and powerful new competitors are rewriting the rules of business for American CEOs and their counterparts overseas. While many executives have failed to comprehend the changes taking place around them, a handful of corporate leaders are working profound and often surprising changes in their companies, rethinking old ways of doing business and retooling their organizations for the future. In a series of ten probing and remarkably candid conversations, award-winning journalist Hedrick Smith speaks with ten masters of change-executives who are transforming their companies and the industries they compete in—to learn how each was able to recognize the conditions that called for change and turn their organizations to face the challenge. 10-part series. The series includes:
A Banker's Apprenticeship, Boeing Reinvents the Airplane, A CEO Goes Back to the Classroom, Keiretsu and the Friday Lunch, An Obsession with Quality, Power Sharing at Daimler-Benz, Returning Strength to U.S. Steel, Steering Ford to Superior Quality, Taking Risks at Intel,
Turning Around General Motors
Item #BBK4551 VHS Format Purchase: F.O.B. US$825.00 Includes
public performance rights
Robert B. Reich, one of America’s foremost political economists, discusses the baleful economic and social consequences of America’s mistaken smokestack mentality. Other countries, he says, can produce products more cheaply; America can survive and prosper only by excelling in research, conception, design, marketing—in the intellectual arena. In this program, Reich explains the new opportunities for discovering linkages between solutions and needs, and describes the symbol-manipulating skills that will be required by these “symbolic analysts,” whose success or failure will determine America’s competitiveness in the 21st century. (26 minutes, color) Item #BBK2924 VHS Format Purchase: F.O.B. US$89.95 Includes public performance rights
This program chronicles the rise and fall of the concept that government does a better job of providing transportation, power, or even employment, than does private enterprise. Case by case and country by country, it explains the philosophy of governmental involvement in business and examines the consistent results. The viewpoint is skewed in favor of private ownership and the privatization of government-owned or run industry; but the facts adduced are fair and equable, and the omitted arguments in favor of government intervention will spark research and lively discussion of the entire role of government. (59 minutes, color) Item #BBK2761 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
The Malcolm Baldrige National Quality Award is the U.S. government’s highest honor for quality management. This program, hosted by broadcast journalist Tim White, looks at the 1992 winners and details the strategies their companies employed to become the best in the business. Through interviews with the presidents of each of the four winners, the program outlines how Total Quality Management programs are incorporated into the culture of a company, both from top down and bottom up. While the winners come from the manufacturing and service industries, their management philosophies are very similar. This program offers the viewer a clear portrait of the level of commitment and customer concern necessary for a company to win the most coveted business trophy. The Baldrige Award-winning CEOs are: Horst Schulze, President & COO, The Ritz-Carlton Hotels; Hank Hayes, President, Texas Instruments Defense Systems & Electronics Group; Paul Kahn, President & CEO, AT&T Universal Card Service; Greg Hughes, President, AT&T Transmission Systems. (27 minutes, color) Item #BBK4298 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
Labor's Comeback: The new face
of Labor Unions Series -
4 parts USF.O.B. US$465.00
Labor’s Comeback: Canadians Invest in Jobs
for the Future
Clement Godbout is President of the Quebec Federation of Labor
and Chairman of its Solidarity Fund. From its humble beginning 15
years ago, the Solidarity Fund has become the second-largest
source of venture capital in Canada, pooling more than F.O.B.
US$2 billion in workers’ pensions. In the beginning,
businesspeople were wary. Only two or three dared apply for
Solidarity Fund money in the first few years. Today, Solidarity
is swamped with hundreds of applications, and has become a
2-billion-dollar retirement fund with a tax break. Also, it has
recently earned its 330,000 subscribers an average of 10 percent
a year. American labor leaders are looking to Godbout’s
Solidarity Fund as a model. (30 minutes, color) #7820 USF.O.B.
US$129
Labor’s Comeback: In-sourcing Work at
Northwest Airlines
This program includes conversations with airline machinist
Marv Sandrin, and Northwest Vice President, Richard Anderson.
Sandris is former president of District Lodge 143 of the
Machinists’ Union. He was employed at Northwest Airlines
before the ESOP (Employee Stock Ownership Plan) gave him and his
union an ownership stake in the company. Under that ESOP, unions
gave up F.O.B. US$900 million in wage and work rule concessions,
and the owners gave labor three seats on the corporate board and
30 percent ownership of the company. The deal made Northwest
Airlines’ ESOP one of the biggest in the U..S. Sandrin has
also participated in one of the most important experiments at
Northwest: the creation of a union-management committee which
gives workers a chance to bid on jobs that would otherwise be
outsourced. (30 minutes, color) #7821 USF.O.B. US$129
Labor’s Comeback: Labor’s Man on the
Board
Duane Woerth, Director of Northwest Airlines, is different
from most American corporate board directors. He’s a labor
leader, representing employees who own 30 percent of Northwest.
What gave Duane Woerth a role in setting corporate policy was the
airline’s brush with bankruptcy in 1993. Woerth, a Northwest
pilot for 15 years, joined with the leaders of other unions to
offer the company F.O.B. US$900 million in wage and work rule
concessions—concessions that not only saved Northwest, but
forced its corporate culture to change. Today, Northwest unions
have three seats on the board, and influence decision-making from
the boardroom to the shop floor. Collaboration between labor
leaders such as Duane Woerth and CEO John Dasburg has helped to
power Northwest’s economic comeback, as the two sides work
together to find new efficiencies and create skilled new union
jobs. (30 minutes, color) #7819 USF.O.B. US$129
Labor’s Comeback: Pensions and Jobs
Up to now, labor has turned over its pension funds to Wall
Street money managers, with little concern for the impact its
investments had on workers. But with membership down and jobs
sliced away by foreign competition and corporate downsizing, some
U.S. labor leaders see important new leverage in using pension
funds to create union jobs. For instance, union pension funds
were a critical part of a F.O.B. US$280-million deal at the
Newport News Shipyard where the money is being used to build a
line of double-hulled oil tankers—a project that has saved
2,000 jobs. This AFL-CIO project and others like it have sparked
unions and pointed the way toward new strategies to rejuvenate
the movement and find creative ways to invest pension money.
Labor leaders John Sweeney, Rich Trumka, and Leo Gerard comment.
(30 minutes, color) #7818 USF.O.B. US$129
This is the second installment in the popular series The View From the Top, hosted by Pulitzer Prize-winning journalist Hedrick Smith. In it, nine of the corporate world’s top executives explain how they are leading their companies into the 21st century. 9-part series, 30 minutes each. The series includes: Balancing Competing Pressures-Chase Manhattan Corporation, Betting on the Workers-Harman International, City of the Future-San Diego Economic Strategist, Neil Whitely-Ross, Cutting to the Core-Albert J. Dunlap, Forcing the Hand of CEOs-Mutual Fund Manager, Michael Price, High-Tech: Promise and Perils-Qualcomm Inc., Looking Long-Term-Lucent Technologies, Management Combines Forces with Unions-Northwest Airlines, Restoring Quality-Hathaway ShirtsItem #BBK7823 VHS Format Purchase: F.O.B. US$1045.00 Includes public performance rights
Knowing how to manage change in the rapidly
changing global economy is a prerequisite for success for
today’s students. This series shows how it is done at
businesses as diverse as Häagen-Dazs, British Airways, Ciba
Geigy, and Perot Data Systems. Richard Pascale, management
consultant, former professor at Stanford Business School, author
of Managing on the Edge, and co-author of The Art of
Japanese Management, hosts the series. 7-part series, 20
minutes each. The series includes: Change or Transformation?, Conflict: The Fuel of Transformation, First Steps, The Hidden Dimension, Managing the Present from the Future, Nothing Fails Like Success, The Reinvention Roller Coaster: An Action Plan Item #BBK6823
VHS Format Purchase: F.O.B. US$935.00
Harvard Business School Professor John
Kotter shares his views on the qualities of leadership and
examines them in action by discussing legendary Japanese CEO,
Matsushita, founder of the company that bears his name; General
Electric’s Jack Welsh; and Walmart’s Sam Walton.
Emphasizing the importance of good leadership from the executive
suite to the shop floor, Kotter distills leadership into its key
elements: the ability to strategize, to inspire confidence and
enthusiasm, and to motivate all workers. Kotter provides a
profile of the basic leadership personality. (26 minutes, color)
Item #BBK7537 VHS Format Purchase: F.O.B. US$149.00
Includes public performance rights
Professor H. Kent Bowen of Harvard Business School discusses the state of American manufacturing. With Ben Wattenberg as devil’s advocate, Bowen presents economic arguments that counter the commonly held notion that American manufacturing has lost jobs to off-shore operations. Arguments include an increase in high-tech jobs due to computerization in many companies; the economic rebound of Chrysler, Motorola, Texas Instruments, and Intel; and the increase in corporations moving their manufacturing to the U.S. Bowen believes that outsourcing is a positive business strategy and calls for more creative use of the domestic workforce to reduce mass layoffs. (30 minutes, color) Item #BBK7536 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
A compelling documentary that shows why small and medium-size businesses so often fail despite the dedication, perseverance, and hard work of their owners—businesses that appear to fill a need or a market niche, that offer a marketable service or product. There is more to building a successful business than building a better mousetrap, and narrator David Susskind explains what it takes. (25 minutes, color) Item #BBK2000 VHS Format Purchase: F.O.B. US$149.00 Includes public performance rights
Building a better mousetrap is not enough to guarantee success in business; its builder must also be able to schedule its manufacture, control inventory, set the correct price, devise marketing strategy, collect receivables, deal with taxes, hire and motivate employees, finance his business... These video seminars are addressed to those who are or are studying to be owners/managers of small businesses; the lessons are equally applicable to the study of any business or business management. Led by nationally-known experts in their respective fields, the seminars deal with management and planning techniques and strategies that are at least as important as the quality of the proverbial mousetrap in determining the success of small business. 8-part series, 23-31 minutes each. The series includes: Accounting, Finance, Management, Marketing, Personnel, Planning, Sales, Taxes Item #BBK2001 VHS Format Purchase: F.O.B. US$1075.00 Includes public performance rights
Work-related injuries are on the rise, from back problems to repetitive motion injuries related to heavy computer use. This program highlights a new type of therapy called work hardening, which helps people prepare for their old jobs or retrain for new ones. Host Jamie Guth visits a Vermont factory which manufactures furniture designed to prevent work-related injuries, and an insurance company, where research is under way to find out how much use of fingers, hands, and arms is too much, with the goal of establishing guidelines that can be used in the workplace. The medical director of the work hardening program at the Dartmouth-Hitchcock Medical Center is interviewed. (26 minutes, color) Item #BBK2376 VHS Format Purchase: F.O.B. US$149.00
This series addresses the problems and opportunities of the demographic reality of the ’90s and beyond. Native-born whites whose first language is English will soon constitute the minority in the workforce—a mosaic of colors, languages, and cultural traditions and values—and an immense challenge for both managers and workers. These programs address the numerous issues involved in making the mosaic workplace a more productive one. 10-part series. The series includes:
The Future Is Now: Celebrating Diversity, Helping New Employees Feel Valued, Meeting the Diversity Challenge, Men and Women Working Together, Recruiting and Interviewing, Sexual Harassment, Success Strategies for Minorities, Understanding Different Cultural Values and Styles, Understanding Our Biases and Assumptions, Why Value Diversity?
Item #BBK2572
VHS Format Purchase: F.O.B. US$795.00 Includes public performance
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This program covers the important and timely issues involved in managing multicultural and sexual diversity in the workplace of the 1990s. The program contains six segments of full-motion video and includes 4-6 on-screen discussion questions which pertain to each segment. Topics covered include “Why Value Diversity?,” “Understanding Our Biases and Assumptions,” “Sexual Harassment,” “Recruiting and Interviewing a Diverse Workforce,” “Making New Employees Feel Valued,” and “Managing Diversity: Meeting the Challenge.” Available on either video or videodisc. (60 minutes, color) Item #BBK4265 VHS Format Purchase: F.O.B. US$149.00 VIDEODISC Format Purchase: F.O.B. US$159.00 Includes public performance rights