Titles from Other Sources

A journey into the heroic environment 31 min aac (vision)
A passion for customers with Tom Peters 30 vl (customer service)
A peacock in the land of penguins 10 mins crm (diversity)
Activating the 5^th discipline cd-rom lc (learning organ)
And when you fall, Dan Jansen (motivational)
art of coaching, The 35 min pmi (coaching)
art of negotiating, The 36 min ftm (negotiation)
Assertive team communication 18 mins ob (assertiveness)
Between you and me: solving conflicts 23 mins ami (conflicts)
BMW Williams Formula 1 story, The ft (peak performance)
Body  talk 28 mins fmt (body language)
Breaking competitive accounts 23 mins ami (sales)
Can you help me? 20 mins ft (retail sales)
Career self management 14 min csi (careers)
Closing techniques 31 min ftm (sales)
Communicating non-defensively 19 min crm (interpersonal skills)
Compete on value not price 10 mins ft (customer service)
Complaints are gifts. How to turn bad news into good news 10 mins ft (customer service)
Courageous followers, courageous leaders 20 min crm (vision)
customer talks back, The 10 mins tp (customer service)
Dealing with conflict 20 min crm (conflicts)
Dealing with price resistance 25 mins dc (sales)
Discipline without punishment 20 min crm (discipline)
eagles secret, The 22 mins David McNally mm (motivational)
Effective listening skills 22 min fmt (communications)
Email essentials 28 mins  qmr (communications)
Emotional intelligence 70 mins Dan Goleman weta (EQ)
Even eagles need a push, mm-crm 24 min (motivational)
Everyday creativity 20 mins Dewitt Jones
Everything you always wanted to know about supervision 27 mins ft (supervision)
Feedback solutions video series 4 volumes sd (feedback)
Feedback techniques 20 mins fmt (feedback)
Finance for non-financial managers 4 modules (finance)
Focus on value 10 mins ft (customer service)
Forget for success 22 min corv (change)
Framing the future 20 mins em (change)
Gone today here tomorrow 20 mins gower (absenteeism)
Good question 25 min fmt (communications)
Groupthink – second edition 25 min crm (decisions)
guest, The 13 mins mp (customer service)
Gung Ho with Ken Blanchard 30 min crm (vision)
happy accident, The  32 mins pb-ftm (customer service)
Innovate … or die 52 mins Tom Peters vl (creativity)
It’s up to you 10 min vc (accountability)
It’s your call 14 mins telstra (tel skills)
Jamming – the art and discipline of managing creativity 25 mins vl (creativity)
Leadershift – 5 lessons for leaders in the 21^st century with Joel Barker 29 min star/ami
leadership alliances with Tom Peters, The 30 mins lc (vision)
Leadership: What’s trust got to do with it? 19 mins vv (vision)
learning needs trilogy, The 20-30 mins (appraisal)
Lift your game 20 min ob (discipline)
Look at the world through the customer’s eyes 10 mins ft (customer service)
Making the difference series of 8 videos  80 mins ftm (customer service)
Managers as mentors 30 mins corv (mentoring)
Managing for customer care 18 min fmt (customer service)
Minds matters 21 Dr. Oren Harari crm (learning organ)
More than a gut feeling 29 mins ami (recruitment)
outbound call, The 15 mins telstra (tel skills)
Peer pressure, 17 mins Ross Shafer (relationship)
Performance counseling 14 min vc (counseling)
power of future conversation, The 20 mins crm (vision)
power to the customer series, The. video + cd-rom fmt (customer service)
really angry caller, The. 14 mins telstra (tel skills)
Relationship selling: winning customers for life 28 mins manz (sales)
Remember me! 10 mins gower (customer service)
Riding the wave strategies for change 23 min crm (change)
secrets of peak performing organizations, The ft (vision)
Selling benefits 25 mins td (sales)
Selling step by step 20 mins ftm (sales)
Sense of achievement 13 mins pb-ftm (appraisal)
Service with soul with Tom Peters 30 mins vl (customer service)
Skilful appraisal 26 mins fmt (appraisal)
Soaring with the phoenix with Jim Belasco & Ralph Stayer 32 mins (vision)
Speaking effectively to one or one thousand 24 mins crm (oration)
Tactics of innovation 22 min star (creativity)
Taking  charge of change 20 mins crm (change)
Talk isn’t cheap 19 min vc (communications)
Team player 23 mins am (teamwork)
Telephone communication: Clear as a bell 13 mins atrix (tel skills)
Ten sins of communication 13 min vc (communications)
That’s what I call customer service 15 min atrix (customer service)
Thriving in a teaching world 32 min lcom (change)
Tough nut to crack 20 mins ob (problem solving)
Twelve angry men: teams that don’t quit 25 mins ak (teamwork)
vision of teams, The.  24 min star (vision)
We’ve got to stop meeting like this 20 mins am (meetings)
What is benchmarking? 15 mins vc (benchmarking)
What it really takes to be a world class company, Clem Sunter lrp (vision)
Who are you, by the way 26 mins ftm (tel skills)
Who killed the customers! 23 mins ftm (customer service)
Win teams 23 mins vv (empowerment)
Workteams: When me becomes we 10 mins lc (teamwork)
write stuff series, The. is (writing skills)
You can stop harassment qmr (harassment)
You’ve got customer 20 mins vv (customer service)

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