Human Resources Management

The Power of Positive Discipline – KP 1213

You have a discipline problem with an employee. You’ve tried looking the other way. You’ve tried gentle reminders. Nothing changed! So now what do you do? Howe do you handle the situation in the best possible way for the employee and for your organization? Suggests six steps of positive, progressive discipline which begin with coaching and escalate to stronger measures as needed to solve the problem. In many cases, employees will respond early in the process. But if not, the later steps help you address continuing performance shortcomings calmly and professionally. 2009 ed. 21 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$180

Persuasion in Everyday Life – LS 958 This program is like holding a mirror up to your mind. Explore often hidden forces that shape beliefs and judgments. From a guy on a Harley to buying a hamburger, how we frame events influences our judgment and beliefs. The ability to shape perceptual frames is the power to persuade. Explore how the act of comparing things influences our judgment. Learn that we construct mental filters through which we view and explain the world. See how the actions of others influence us. Learn about the placebo effect and discover how a belief can have a stronger influence than the actual thing itself. 2007 ed. 25 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120

Employee Rights and Responsibilities: Metropolis Coffee Company – MCL 1275

Metropolis Coffee Company has earned its share of awards and devoted regulars. This Chicago coffee house employs a widely diverse and talented staff of baristas and encourages an atmosphere of relaxed behavior and appearance. Metropolis knows that this type of open atmosphere can lead to happier workers, employees who are more productive and who stay with the company for the long haul. With their fresh take on the employer/employee relationship, they’re gorging a new path that other businesses can learn from. 2007 ed. 6 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$85

Successful Termination – KP 869 Terminations are tough, do them properly. Learn to set expectations for job performance; utilize job descriptions and performance management; institute progressive discipline for problem employees; and how to dismiss employees fairly and legally. 2001 ed. 39 min.

DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$180

Mediation: The Art of Story Telling – CLI 1195

Focuses on resolving business disputes through mediation. Looking at the human side of this art form, an expert mediator tells how he uses storytelling to facilitate this process. Learn how business disputes are increasingly being solved through mediation rather than the more-costly lawsuit process.

2006 ed. 30 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$90

Professional Conduct 101: Vital Skills for New Employees – CB 859

Could your new employees use some help with the common ground rules of workplace behavior? They’ll discover the vital skills needed to develop a professional image and productive behavior. Includes tips on how to recognize and adjust to organizational culture, dress to impress, not to excess, avoid inappropriate behaviors that undermine credibility, keep personal distractions from interfering with work, work well with diverse personalities and create career- boosting alliances. 2005 ed. 16 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Hiring Secrets: 12 tips to Get Candidates to Reveal Their True Selves – CB 860

Get applicants to show who they really are and not just tell you what you want to hear. Includes how to obtain a first impression that counts, determine if a person would be a good fit for your office culture, grammar and logic check, a sense of humor barometer, and learn whether you have a person who can literally think on his/her feet. 2005 ed. 20 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Take Back Your Time – CB 807

Whether you’re a workaholic, last-minute adrenaline addict, or simply someone who can’t say “No” to your colleagues’ requests, you’ll discover tips and tactics guaranteed to help you free up time and take back your life. Learn how to liberate yourself by identifying and throwing out the non-essentials. Make a life- changing “DON’T-DO List”, use “enders” when you’re trapped in a never-ending conversation, know when NOT to email and become a pro at exercising your ability to just say “No.”2004 ed. 19 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Arrest that Stress – CB 780

Stress in the workplace is all too common. Those of us who suffer from it know it can be painful. The costs are emotional, physical and financial. Learn how to stop picking up the slack for disorganized co-workers, deflect morale busting and time draining complainers, control your emotions even when others don’t, and turn bad stress into good stress. 2003 ed. 2l min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Business Etiquette – EJD 759

Career advancement candidates must carefully address many issues regarding business etiquette. Is there a standard of dress that is appropriate for every industry? How should employees act in the typical everyday situations to make the right impression? Do global business relationships require different etiquette practices? Authorities such as human resources directors, executive search professionals, marketing managers, and CEO’s address various facets of proper business etiquette and how it can maximize one’s potential for success. 2005 ed. 25 min. DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$160

Performance Appraisals: Getting Results – KP 735

Effective performance appraisals add value to your organization by motivating top employees to do even better. And, they tell under-performers exactly what is expected and how to improve. You’ll follow two story lines: One involves a small business taking steps to formalize a review process for the first time. The other presents a large corporation attempting to energize an existing system. Watch as two very different managers prepare for challenging review meetings and see them apply skills that defuse tension and achieve results. 2002 ed. 18 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Safe Hiring: How You Can Avoid Bad Hires – KP 751

Follow the fictional story of a firm that makes a bad hire and view the procedures they put in place to prevent a reoccurrence. Topics covered include what to look for on application forms, interview questions to reveal falsehoods, why you should double check references, legal background checks, and how to control costs with even greater safety in hiring. 2003 ed. 23 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Hiring Success: A Step-by-Step Guide – KP 693

Covers both the legal and practical aspects of hiring; how to find hidden messages in resumes; the value of an initial telephone interview; avoiding illegal questions; and how to determine if the candidate is a good fit. Examples from large corporations as well as small businesses. 2002 ed. 25 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Manage Your Time Better – JWA 661 Learn to target your efforts on the most important tasks; be a goal-getter, not just a goal setter; do the most constructive things first to make life easier later; avoid time-wasters; attack those dreaded stacks of paper and effectively delegate, even if you’re not the boss. 2002 ed., 23 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Evaluating Employees (PowerPoint® CD) – CE 1119

In business, productivity is number one! Explores how employee evaluations help meet this priority. Methods of evaluations and different types of appraisals are analyzed, along with biases and prejudices commonly associated with employee evaluations. The need for employee evaluations is also stressed, illustrating the benefits they provide an organization. 2009 ed.

40 SLIDES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$85

Successful Business Operations (PowerPoint® CD) – CE 1125

This presentation will show different areas of a business which are key to being successful. Students will learn how good employee training and imitating the best practices of others can lead to a better company. Lastly, students are able to see how proper goal setting and achievement can help a business attain success in the long run. 2009 ed.

46 SLIDES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$85

Recruitment (PowerPoint® CD) – CE 1143

Recruiting plays an important part in the hiring of employees. In this presentation, information concerning the recruitment process is discussed, different methods of recruitment analyzed, and the advertising media utilized to recruit is illustrated.

2009 ed.

61 SLIDES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$85

Multiculturalism

Service for All: Customer Service in a Diverse World – KP 1164

Your customers! Some are elderly. Some have different ethnic backgrounds. Some are foreigners. All deserve the same level of service and respect. Yet, as well-publicized denial-of-service legal settlements have shown, sometimes customers do not receive equal treatment. This program helps you create a culture of inclusiveness by all employees. It makes the point that every customer deserves excellent customer service regardless of age, ethnicity or national origin. 2008 ed.11 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$180

We’re ALL Different: Diversity in the Workplace – KP 1166

Reminds your employees of the importance of keeping an open mind and respecting each other, differences and all. The challenge of getting along in a diverse work environment, with people of different backgrounds and cultures, can be a source of anxiety. Helps you create a workplace that is accepting and respectful of the differences seen in others, while encouraging your employees to see the unique values in each of their coworkers. Your employees will learn to identify and break through stereotypes and prejudices that can prevent them from accepting the differences they see around them. Provides a fresh perspective for your team. After all, we’re ALL different. 2008 ed. 14 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$180

Them and US: Cultural Awareness – LS 957

We’re all prejudiced about prejudice. We stereotype our stereotypes. We’re biased about our biases. We create people types called “us” and “them.” But every “us” is somebody else’s “them.” Explores common thinking habits to show how they can easily lead to hidden assumptions, bias, and prejudice. Stereotype and prejudice is not limited to the ignorant or close minded. Its beginnings lie in the need to group people into categories and to identify clear “us” and “those” groups. 2007 ed. 25 min.

DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120

Shopping to Belong: Consumerism and the Latino Community – FH 1235

Most Americans engage in “retail therapy” from time to time, but what form does it take among immigrant populations? Is excessive shopping a way of coming to grips with a new culture and leaving another behind? Examines that possibility in the context of the Latino community, raising provocative questions about cultural identity, consumerism, and assimilation. Ten first-generation immigrants from Mexico, El Salvador, Venezuela, and Peru share their thoughts and experiences, shedding light on the transition from impoverished environs to one of the wealthiest and most extravagant societies in the world. 2007 ed. 30 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120

Managing Equal Employment and Diversity: Xerox Corporation – MCL 1274

For many years, Xerox Corporation has been recognized as a leader in managing diversity. Xerox consistently ranks among the top corporations for building and maintaining an inclusive corporate culture. Why has Xerox received so much recognition? It’s the result of a comprehensive, ongoing diversity management strategy. 2008 ed. 9 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$95

Multicultural Understanding – EVN 676

America’s culture is unique because people from every corner of the globe have contributed to it. The more diverse a culture is, the richer it is. We should not fear those who are different from us. Rather, we should seize the opportunity to learn from other people and to appreciate what they can share. 2001 ed., 27 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$100

Marketing to Multi-Ethnic Consumers – EJD 1024

It’s no longer practical to address the consuming public as one entity. The US is experiencing significant growth in the different ethnicities with each requiring special attention to their purchasing needs. African American, Hispanic and Asian consumers are becoming major purchasers of all merchandise. Manufacturers, retailers and other channel members are employing new strategies to attract these market segments. Interviews with leading representatives of the major ethnicities and a wealth of footage underscore the marketing techniques employed to reach these markets. 2008 ed. 20 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$160

Multiculturalism: How Retailers Reposition Themselves to Address Ethnic Diversity - EJD 976

In a time where the “one size fits all” concept no longer serves the needs of all consumers, retailers are making special efforts to tailor their inventories to appeal to African Americans, Hispanics, and Asian Americans along with their Caucasian counterparts. Industry professionals such as the CEO of Phat Fashions, The President of Sean Jean Clothing, the President of Uptown Magazine and CEO of NuAmerica Agency relate their experiences regarding the multicultural retail arena. Their interviews are integrated with footage of their fashion collections, the organizations they represent, and urban centers with the greatest ethnic diversity. 2007 ed. 20 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$160

Discovering Cultural Differences (PowerPoint® CD) – CE 1133

Whether traveling for pleasure or business, it is vital for people to respect other cultures. This presentation shows students how to do this, discusses the history of American culture, and how it became what it is today. 2009 ed.

35 SLIDES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$95

Organizational Development

It’s Business, Not Personal: Taming Emotions in the Workplace – CB 857

Illustrates how to tame your emotions when dealing with your boss, co-workers, and customers. Learn to: Channel emotions into positive behavior, take feedback gracefully, give opinions diplomatically, clear the air constructively, control emotional encounters, decide whether or not to take a problem with a colleague to your boss, keep emotions out of email and defuse customer anger. Just remember – it’s business, not personal! 2005 ed 20 min.

DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Do It Right the First Time! Paying Attention to Details – CB 858

Make success a habit! Discover a step-by-step approach that will help you do it right the first time. How to: Practice active listening to really hear and understand instructions; make use of simple tools to retain what you learn, create a template for accuracy, proof your work for errors, learn from your mistakes and make sure not to repeat them. 2005 ed. 20 min. DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Creating Your Dream Team – CB 805

Techniques this program provides will help you turn your group into a dream team come true. Discover how to select the right mix of talent, spell out expected team behavior, clearly communicate the team’s mission, avoid stifling creativity, deal with errors, provide constructive criticism, and positive feedback. 2004 ed. 18 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Training to Win – CB 806

Guarantee success when you train your employees to win! Discover how to help them with their own goals, setbacks at work, establish peer-to-peer accountability groups, look at the upside of change, make smart decisions, and channel frustration into positive action. 2004 ed. 17 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Do More in Less Time – CB 775

Learn to control time, rather than letting time control you. Discover how to plan wisely and move swiftly from task to task; anticipate downtime and be prepared to use it; direct conversations with praise­and-conclude techniques, and create interruption-free zones. 2004 ed. 21 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

How to Shine in Difficult Management Situations – CB 680

How you handle difficult situations can determine whether your employees and your boss see you as an effective manager who conquers the steepest management challenges or just an average one who wilts under pressure. Learn how to earn employees’ trust, negotiate to improve their performance, and support them when they face difficult challenges. 2001 ed. 22 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170

Managing Conflict at Work: The Art of Communication – JWA 602

In today’s fast-paced, high-intensity workplace, conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone’s daily lives. Looks at conflict as a normal part of life and shows how to turn it into a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grow and improve.

2000 ed. 20 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Business Ethics/
Social Responsibility

Should We Be Afraid of Google – FH 1187

Google’s company slogan is “Don’t be evil.” But as Google navigates the turbulent and uncharted techno­social currents is Google drifting to the dark side? Is Google the new Big Brother? Scrutinizes Google Web Search and various other initiatives--AdWords, Google Earth, Google Book Search, within the context of how the aggregation and commoditization of data threatens both personal privacy and the spread of uncensored information around the world.

2007 ed. 90 min.

CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$190

CyberEthics – FH 1061

Most people learn traditional standards of behavior and respect for others by the time they are teenagers- but many don’t realize that those rules are just as valid in cyberspace. Helps students take the high road on the information superhighway pointing the way toward an ethically sound Internet presence and lifestyle. Features guidelines for the use of intellectual property and the consequences of illegal downloading, copyright infringement, and plagiarism. Pornography, gaming sites, chat rooms, and online social networks are also discussed, helping viewers steer clear of antisocial and abusive activities, especially cyber­bullying. 2008 ed. 14 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$110

Corporate Social Responsibility: From Principles to Profit – CP 849

Corporate social responsibility is not a high-minded luxury when bad press puts a chokehold on business growth and profits. Looks at how product and service providers develop and implement better business practices to satisfy stakeholders. Companies such as Shell, DHL and Nike are placed on the hot seat by Greenpeace and other watchdog groups to explain how they deal with environmental impact management, ethical supply chain management, equitable treatment of employees, proactive addressing of consumer disgruntlement, and accurate assessment of shareholder sentiment. 2004 ed. 50 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$190

Ethics & Social Responsibility in Business – CP 843

Most businesses abide by a code of conduct, either company-specific or industry-wide. Distinguishes between ethical behavior and social responsibility by spotlighting Bendigo Bank and its Community Bank initiative, a cooperatively spirited venture that teaches commercial principles to franchisees. Includes the Body Shop, an activist organization committed to positive social and environmental change and also committed to customer service excellence. The underlying message? Community citizenship is good for business. 2003 ed. 27 min

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Business Ethics & Social Responsibility – EJD 756

Recent headlines have announced to the world that numerous American business executives have acted illegally or unethically. Enron, has collapsed in scandal, and even home-furnishings guru, Martha Stewart, has fallen from grace. Arthur Anderson accountants can’t tell credits from debits and a New York Times reporter prefers to write fiction rather than fact. These scandals have badly tarnished the image of American business. This video covers ethical theories, codes of ethics, ethical decision making, and social responsibility of business. Focus group methodology is used to highlight the nature of unethical practices. 2003 ed. 20 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$160

Business Ethics: A 21st Century Perspective – MEC 576

Are ethics still important? Can people around the world agree on a core group of values which help them make “right vs. right” decisions in the face of difficult dilemmas? Telecommunication has changed the speed and method of doing business worldwide. Because companies large and small are involved in global marketing, cultural and ethnic variances must be considered to ensure business is conducted in an ethical manner for all parties involved. 2000 ed. 17 min.

DVD (SALE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$50
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120

Sexual Harassment

Sexual Harassment: A Commonsense Approach (Manager Version) – KP 970

Designed to help you and your employees with both the gray areas and the obvious. You’ll see realistic scenes that are clearly sexual harassment, and others that are probably just a lapse in judgment. Speaking directly to supervisors and managers, this program gives clear guidance on how to recognize sexual harassment and explains their responsibility to respond promptly and appropriately. 2006 ed. 32 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$200

Harassment & Diversity: Respecting Differences – KP 971

Harassment is not just about sex. It can also be about race, religion, age, disabilities and other protected characteristics. Harassment can occur in any workplace where diverse employees interact. This dramatic story shows an all-too-common situation, where friction between employees starts out as “just kidding around” and then grows into illegal harassment. An employment law attorney details the steps necessary to resolve the situation and protect both the company and employees. 2005 ed. 20 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$175

Supervision

The Keys to Effective Supervision – JWA 1209

Whether it’s your fist day as a supervisor or you are a seasoned veteran, this program will help make you an even better supervisor. Learn to develop the critical skills you need to be a truly effective leader: Communicate with clarity, make effective and timely decisions, recruit, train, motivate and retain a successful workforce! Even the busiest managers can apply the training techniques found in this program. 2006 ed. 30 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$160

How to Build a High Performance Workforce: The Keys to Effective Supervision – JWA 876

Whether it’s your first day as a supervisor or you have been doing it for years, this program will make you even better at your job. Learn to develop the skills necessary to be a truly effective leader, make effective, timely decisions, to recruit, train, motivate and retain a successful work force! Video plus book Developing a High Performance Work Force. 2005 ed. 30 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Feedback Skills for Supervisors – JWA 664

Cultivate critiquing skills that offer employers honest feedback that’s systematic and logical. Learn how to solicit, receive, and evaluate feedback that leads to improved performance. Credible supervision balances the correct amount of praise with critical performance assessment. 2002 ed., 22 min.

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150

Retail Site Selection – DE 102

Discusses the important considerations for entrepreneurs in selecting retail locations. Covers freestanding sites, business-associated sites, renovated CBDs, and planned shopping centers. Special topics include the principle of cumulative attraction, vacant stores, parking, visibility, negotiating leases, & lease restrictive covenants. A new section shows how to use the Internet for site-selection data such as Census Bureau demographics, state transportation department traffic counts, and computer-modeling location consulting firms. Examples include a clothing-store chain, a home- furnishing store chain, two fast-food chains, an equipment-rental chain, and specialty stores. 2009 ed. 23 min.

DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$140

Spotlight on Careers in Entrepreneurship – FH 1040

Kinko’s has grown to more than 1,500 stores and 23,000 employees worldwide. Pleasant Rowland’s American Girl dolls made her $700 million when she sold her company to Mattel. How did these incredible entrepreneurs do it? Section one profiles Orfalea, who talks about overcoming dyslexia while growing up and his business philosophy, which is based on his freethinking, creative style. In section two, Rowland describes her motivation in creating the American Girls and how her special approach to marketing and distribution has helped make them so popular. 2007 ed. 20 min

DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120

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