Communicating with Tact, Candor & Credibility – LS 1222
Helps students understand different conversational roles; the escape artist, the judge, the scientist, the beggar,
and the commander. Explore a four-step method to present your point of view with tact and diplomacy. 2009 ed. 19 min.
DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120
Body Language I:
We often use gestures, postures, & eye contact without thinking about them, but these behaviors can
communicate more that the words we use. Learn how culture, gender & age can affect nonverbal behavior; the difference between signals & gestures; how gestures impact
verbal communication; and the importance of congruence between action and words. Observe the four zones of personal space, the unwritten
rules of eye contact, & even nonverbal meaning in selecting a seat at a meeting.
2008 ed. 24 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120
Body Language II:
Can we read people’s thoughts and feelings by observing them? Yes, if we learn to identify their silent signals.
Some of those signals are how people claim space, eye behavior, touch others, and body language. Learn how nationality, culture, &
gender can even explain how being late to a meeting is considered impolite in the US, but often accepted practice elsewhere.
2008 ed. 24 min.
DVD .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120
How to Write & Deliver
Whether you’ll be speaking to a large crowd in an auditorium or to a select few in a business meeting or boardroom,
you’ll learn the techniques used by exceptional speakers. Techniques that will capture the attention and respect of your audience.
You’ll also learn how to overcome the all-too-common feelings of stage fright that might otherwise take the fun out of public
speaking. 2006 ed. 35 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$175
The Art of Listening – LS 955
A hip new coffee shop provides the setting for two college students to watch and discuss their video class project
on the most basic of skills--listening. We spend more time listening than any activity except breathing, yet we listen at only a fraction of our potential. Uses home
and workplace situations to teach seven “Laws of Good Listening.” Suggests how and when to take notes, the role of body language in listening, and the need to “listen
between the words” for feelings. Explores how people use different “filtering systems” to give the same message completely different meanings. 2007 ed. 25 min.
DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. .$120
Mediation: The Art of
Focuses on resolving business disputes through mediation. Looking at
the human side of this art form, an expert mediator tells how he uses storytelling to
The Basics of How to Plan,
Be ready to anticipate the moment. Feel the goals and aspirations
of your audience and make the presentation of your life! Divided into three sections-- planning, writing and giving a presentation
that will help you overcome the “presentation jitters,” and deliver what the audience expects – a great speech! Video
plus book 55 Ways to Improve Your Next Speech. 2005 ed. 30 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150
Communication Skills: What Everyone Needs to Know – JWA 875
There are just some basics that everyone needs to know
and remember when they are communicating. Yet, in our helter-skelter world of work these basics are often forgotten. Learn to write
better, use the telephone more effectively, make better use of email, faxes, memos, letters, meetings, and communicate so you are heard and understood. 2005 ed. 30 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150
Nonverbal Communication
Most studies have demonstrated that students have little
understanding of the importance of nonverbal communication. This deficiency is particularly acute in the international arena. The focus of this program is twofold. First, to
introduce the student to the mechanics of nonverbally communicating through gestures, proxemics and other techniques. Second, to expose the student to the vast array of interpretations of similar techniques throughout the global marketplace. 2004 ed. 24 min.
DVD . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .$140
Communication Skills that Build Winning Relationships – JWA 663
Shows how our daily communication skills can dramatically enhance our success. Gain a better
understanding of both our internal voice and interpersonal communication with others. Become a more focused listener and channel
feedback into positive action. 2002 ed. 22 min.
DVD (SALE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$50
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150
Better Meeting Management for Better Communication – JWA 660
Understand when to/or not to hold a meeting, correctly distinguish who should be
invited to a meeting; set a clear, purposeful agenda; crystallize the nature of the problems/issues and define objectives; implement “Problem
Reformulation” to come up with workable ideas and observe the three basic rules of brainstorming. 2002 ed., 22 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150
Managing Conflict at Work: The Art of Communication – JWA 602
In today’s fast-paced, high-intensity work place, conflict plays a major part in our
everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone’s daily lives. Looks
at conflict as a normal part of life and shows how to turn it into a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact
solvable, and provide opportunities for everyone involved to grow and improve. 2000 ed. 20 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150
Effective Business Presentations (PowerPoint CD) – CE 763
Illustrates how to deliver an effective business presentation. Students learn to
present and deliver various presentations such as sales reports and business proposals. 2004 ed.
16 SLIDES . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . .$85
Business Reports & Newsletters (PowerPoint® CD) – CE 1116
Clear communication within and outside anorganization
is an important factor in operating a
32 SLIDES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$75
Business Letters & Memos (PowerPoint® CD) – CE 1117
In today’s business world, mass communication throughout
the office can be accomplished through something as simple as sending out a business letter or memo. Describes when to use a letter versus a memo
and the purpose of each. Also, illustrates how to format the different documents in order to attain the most effective response.
Finally, it analyzes the various ways to distribute a letter. 2009 ed.
38 SLIDES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$75
Telephone Skills
When the Phone Rings:
Great telephone service doesn’t have to be a thing of the
past. Even with email and the Internet, your customers still want to be able to call and reach a live person. But, how that call is
handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds
to set a positive tone. To communicate that your company listens to customers and gives them what they need--every time they call.
Covers customer service etiquette, handling transfers and multiple lines, voice mail, leaving a message, and problem calls. 2009
ed. 20 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$180
Cell Phone Etiquette – TSC 785
Cell phones are everywhere. In fact, cell phones, and rude cell-phone users, are so
underfoot that they can become a real annoyance. Clearly and concisely lays out the etiquette do’s and don’ts of using a cell phone. Features several tips and tricks on how to use cell phone
technology to its best advantage for everyone’s convenience. 2004 ed. 7 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$70
Make the Connection – CB 781
Because we use the telephone so often and so easily, we rarely pause to ask whether we’re
getting the most from our telephone time. Discover how to establish instant rapport on the phone, stop those endless rounds of phone tag, calm irate callers, win new customers, skillfully handle
interruptions, take complete, accurate phone messages, keep calls short, and end them gracefully. 2003 ed. 22 min.
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$170
Every Call Counts – CP 712
Combines real-world workplace scenarios with up-to- date “how to” narratives. Illustrates key concepts and skills
for proper telephone techniques by showing a series of Dos and Don’ts. Students learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer
callers, and use voicemail. Role-playing examples and behavior-modeling opportunities demonstrate the skills needed to communicate effectively over the phone. 2003 ed. 20 min.
DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$120
It’s Your Call – CP 713
Complements the key lessons presented in the “Every Call Counts” video by providing
interactive and learning reinforcement activities. Includes 12 interactive scenarios for each of the Dos and Don’ts in the video, plus
an interactive glossary of key words and phrases for better phone etiquette. 2003 ed.
CDROM . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . .$120
Use the Telephone
Learn to provide great service, turning phone calls into relationship
builders; de-magnify conflict over the phone through sensitivity; overcome root causes of poor telephone communication; vary timing,
tone and word choice to enhance caller comfort and apply voice mail etiquette that’s efficient. 2002 ed., 24 min.
DVD (SALE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$50
DVD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150