Dartnell Training Programmes listed for information only
A Call For Dr. Redd Educate all your employees on spotting potential fire situations, and show them how to prevent hazardous incidents. Viewers will learn to take specific steps whenever smoke or fire is discovered; quickly recognise fire hazards; prevent fires before they occur and always be conscious of fire safety. Purchase: List Price US$495
A Gift From Mrs. Timm Aim right at the heart of your customer service problems with this true-to-life video. Scenes of typical health care job situations reveal the importance of being helpful and courteous to the public. An ideal video for all employees who meet and work with the public, and patient/guest relations training programs. Viewers will learn to show a genuine interest and concern for individuals and reassure each individual that he/she has been or will be properly cared for. Purchase: List Price US$495
All It Takes Is Pride Through a series of short scenes of Americans at work, All It Takes Is Pride reminds viewers that pride in oneself is the first step toward improved quality and productivity. The video will help employees recognise their own worth and value, gain a sense of accomplishment and self-respect and increase productivity to match their sense of pride. List Price US$275
All The Wrong Moves A Story Of Sexul Harassment In The Workplace All The Wrong Moves show what you can and cannot do in handling sexual harassment complaints in the workplace. It also discusses the consequences of what can happen if the complaints are not handled properly. A series of mini-dramas reveals four types of sexual harassment complaints - and how to deal with each of them before the problem gets out of hand. The video is ideal for general and topical management meetings, training meetings for managers at all levels and human resources employees. Purchase: List Price US$495
Another Call From Home: The Work & Family Conflict Most managers find it awkward to deal with employees who are struggling with family conflicts. But when a manager mishandles this type of situation, it can result in lost productivity for the company as well as the loss of a valued employee. This is why it is vital to educate your management team on helping employees cope with work and family conflicts. Another Call From Home offers specific strategies necessary to deal effectively with troubled employees. Your staff will witness a series of critical work and family concerns and see how they relate to disruptions that affect productivity and performance. They'll learn how to cope with various types of troubled employees. Purchase: List Price US$635
Ask For The Order - And Get It! The video takes a behind-the-scenes look at a group of actors rehearsing for a training film on closing a sale. As they enact realistic selling situations, the actors learn (along with the viewers) that the most important word in any sales situation is ASK. As viewers see a series of typical sales calls, Ask for the Order addresses common types of selling situations. By using humor and imagination, the video is an excellent reminder for novices and veteran sellers alike on how to employ specific "use-it-now" methods to close more sales. Purchase: List Price US$469
Beyond Impossible Henry Ford teaches a young boy that nothing is impossible - if you ignore the limitations you set for yourself. This uplifting and refreshing story challenges viewers to step beyond their own self imposed boundaries to discover their true capabilities. They'll be surprised at how much higher and farther they can climb..beyond the impossible. Purchase: List Price US$350
Building High-Performing Teams Ken Blanchard, creator of the revolutionary The One-Minute Manager, shares a powerful message about the growing role that teamwork is taking in the '90s. This video combines footage of a live, hard-hitting seminar with a close-up look at a newly formed team of real managers. As viewers watch these real-life situations, they can see for themselves how teamwork truly does work. Purchase: List Price US$995
Crossroads: A Nurse's Story The single greatest motivator in a nursing career is pride in work. This video reminds your nursing staff that they are important, that they are needed, and that their job was the best choice they ever made. The video will motivate staff to rekindle their pride and self-esteem and remember some of the "people skills" they have been taught, but may have forgotten. Purchase: List Price US$495
Dealing With Discrimination Many managers may recognise themselves in the eye opening video. The thought provoking programme focuses on the subtle side of discrimination - the latent, sometimes unconscious forms of bias - as well as the obvious ones that exist in today's workplace. Attention getting dramatisations and crisp, clear explanation of the issues and the law combine with real-life situations to address discrimination complaints as they relate to race, sex and age. The vignettes cover all areas of the business environment: management, sales, factory and office situations. Purchase: List Price US$495
Dealing With Price Resistance These days, more and more sales are turned down due to price objections. Many salespeople simply fold up when customers balk at price because they don't have an answer to buyers' objections. Dealing With Price Resistance gives them the answer in a simple mathematical formula. True to life vignettes depict the four types of price-resistant buyers and how salespeople overcome their objections. Viewers will see how the techniques are easily adaptable to their own personal selling styles. Purchase: List Price US$565
Diversity At Work: Utilizing Differences For A Competitive Advantage Look around your company. Do you see a variety of faces - young and old, male and female, different races and ethnic backgrounds? It is to your advantage to have a diverse workforce; but managers must know how to identify and respond to differences which may affect team cohesion and productivity. This video teaches supervisors to take full advantage of a diverse staff, drawing on every member of the workforce to strengthen the company as a whole. Purchase: List Price US$495
Do You Have Any Objections? Lessons From The Selling Zone Objections can be a valuable form of communication..the secret lies in being able to "de-code" what a balking customer is really saying. This entertaining program provides the keys to the code. In three vignettes, ordinary salespeople making ordinary calls - and ordinary mistakes dealing with objections - suddenly find themselves in the surrealistic world of The Selling Zone. There, each discover what he or she has been doing wrong, and each is given a second chance to turn objections into advantages in making a sale. Purchase: List Price US$495
How To Close The Sale Nervous about how to wrap up a sale? What is the customer really telling you? Guaranteed to keep viewers entertained, this award winning video shows how to overcome the fear of asking for the order. Using wit and humor, it zeros in on 10 successful, proven closing techniques which are demonstrated in a variety of sales situations. Purchase: List Price US$598
Keep Climbing When an award-winning salesman gets too comfortable at the top, his sales decline, along with his enthusiasm. At the prodding of his family, his boss, and his own conscience, he discovers the exhilarating challenges and rewards that come with his chosen career. A realistic portrayal of the rewards of sales, and a reminder of some of the important "rules" of selling.
Purchase: List Price US$565
Lest We Forget You will find no better way to open any meeting than with Lest We Forget. This short video will remind your audience of the free enterprise spirit that made America great. Appropriately, it is climaxed by a stirring rendition of "The Star Spangled Banner" that will stimulate pride and lift your audience to its feet. Purchase: List Price US$100
Manage Your Time To Build Your Territory Real-life situations dramatise just how a salesperson can increase sales volume through proper planning and organisation. Veteran sales trainer Joe Batten identifies the problems, then show what must be done to get results. Purchase: List Price US$565
One Of Our Own: A Story Of AIDS In The Workplace A single case of AIDS can devastate a company. Not because AIDS will spread on the job - it won't. But because it can spark fear and dissension among uninformed employees and unprepared managers. Without an effective AIDS education program and corporate policy, your company could face mounting absenteeism, lost production, even a drop in profits. One of Our Own will help you avoid or overcome these problems. The powerful, eye-opening program can be used effectively to inform employees about the devastating disease. It is a realistic and moving portrayal of what happens to a company and its employees. Purchase: List Price US$565
Plateaued! Plateauing, or career gridlock, is not a new concern for management. However, today's business environment views it as a major problem because gridlock represents high hidden costs that erode company profits. Plateaued! can stop this profit drain by showing how to boost productivity and morale, while reducing turnover and burnout among workers. Purchase: List Price US$545
Put It All Together Three diverse achievers share their concept of winning in this inspirational video. Put It All Together reveals how Joe Paterno, Gene Cernan and Janet Guthrie each beat the odds to achieve their own extraordinary success. The three "winners" arrive at the same basic formula that your people can put to work for themselves. Purchase: List Price US$565
Salesmanship On The Line Increase sales production and establish long-term business simply by focusing on your customers' problems - and satisfying their needs. The video introduces field-tested, customer-focused selling principles through the story of a "heroic" salesman and the innovative way he wins and keeps a valuable customer. Purchase: List Price US$395
Second Effort Vince Lombardi was a unique leader - he possessed a gift for motivating people to do better than they believed they ever could. This video demonstrates the principles that guided Lombardi's life; the same principles that made his players winners on the gridiron or off. Lombardi "sold" his football team on these principles and on the idea of winning. He'll sell your salespeople on being winners, too! Purchase: List Price US$595 THIS TITLE IS NOT LONGER AVAILABLE
Second Effort II Give your sales force the will to push themselves beyond their best. Vince Lombardi returns in Second Effort II, a dramatic blockbuster that continues his "how to win" philosophy espoused in Second Effort with a beautifully produced story. Purchase: List Price US$565
Speed Is Life: Get Fast or Go Broke With this fast-paced program, Tom Peters uses real-life examples to show how "competing in time" will become the primary battleground for companies in the '90s. Peters takes viewers behind the scenes in four time-obsessed companies to show how each is redefining its industry as it boosts profits and market share. Purchase: List Price US$895
Supercharged Selling: The Power To Be The Best A 'Supercharger' pack including preview video, 6 cassette audio program, Action Guide and 5 posters. Supercharge your entire sales force with this three-step system that teaches people to motivate themselves - now and throughout their career. Use the dynamic video presentation to charge up sales reps; they'll learn new techniques for making the most of their resources, discover ways to mine their own creativity and energy, and most of all, be inspired to go out and put these new ideas to work week after week. Reinforce the video's messages with Supercharged Selling's audiotape component. By the time your reps complete the course, they'll be motivating themselves! Purchase video only: List Price US$185 Supercharger Pack Purchase: £List Price US$199.95
The Best! Using short clips of colourful, exciting sports footage, The Best! asks what it takes to become a champion.. in any field. The stirring narration reveals why desire and determination are absolutely essential to become a winner in the competitive business world. It will help your employees build a winning attitutude and increase determination. Purchase: List Price US$275
The Human Nature of Quality Quality counts. Not just the quality of the product or service your company provides, but the quality of every individual's work within the company. This video shows the careful attention a man gives to creating a gift for a very special "customer": his own granddaughter. The evocative narration reveals the rewards and satisfactions of doing your job well. The video's story reinforces the voice-over message that the person who benefits the most from doing better work is the worker himself. You can use the story as a meeting opener or a motivational tool. If you are more interested in a training program that stresses the key points of quality and how to achieve it, use the second version of the video. This version uses the same heartwarming story, with a strong emphasis on training employees to incorporate quality into their own work. Purchase: List Price US$325
The Power Close: Five Keys To Successful Sales The Power Close offers a sharp, objective look at five basic keys to successful selling, offering strategies and methods that can be used immediately. Each technique is illustrated with a realistic dramatisation that your sales staff can relate to. Purchase: List Price US$395
The Power of Customer Service Today's customers are increasingly making their buying decisions based on quality customer service. That's why it's critical to know who your customers are, understand their needs, and treat them with the respect they deserve. This insightful video leads the viewer through the steps necessary to provide that positive customer service. The program's interactive learning system helps the viewer become more effective when it comes to dealing with the public. Dr Paul Timm provides solid tips and polished techniques on coping with various situations of customer interaction. Purchase: List Price US$195
The Troubled Employee Workers with personal problems, such as alcohol and drug abuse, marital problems, and medical and financial burdens, cost employers a staggeringList Price US$44 billion yearly. An employee whose work is deteriorating because of a personal problem should be, and must be, of special concern to you. It's a situation that requires sensitivity, knowledge and, above all, active help. With this video, managers and supervisors learn to recognise and assist the troubled employee. The Troubled Employee offers a five step formula to help correct the situation and return the employee to his or her job. Purchase: List Price US$520
Turnabout: Put Yourself in the Customer's Shoes Today, the public's awareness of customer service is at an all-time high. It's to your company's advantage to impress upon all of your employees the importance of cheerful and cooperative customer service - the kind of service that customers will appreciate and remember. Using real-life examples from retail/service outlets, banks, receiption areas and restaurants, Turnabout provides a vivid and effective short course in how to succeed in the "people business". Purchase: List Price US$495
Two Guys Named Mike Your field service people have the technical skills to excel at their jobs..but do they have the "people skills"? People skills are much more complex than just being polite and friendly. Use this simple, straightforward video to train your field service staff to deal expertly with your customers. By treating customers correctly, your technical representatives can strengthen bonds with existing customers, and build future business for your company. Purchase: List Price US$520
Who Cares? This dramatic video reflects the fears most people have when they’re admitted to a hospital. Dramatising how an insensitive hospital staff can add to this fear, this video helps your employees see their jobs through the eyes of the patient. Hospital employees learn how to maintain good patient relations, and derive more satisfaction from their jobs. Purchase: List Price US$495
Winning Ways What makes a success-orientated guy like Tommy Lasorda go? Listen to the man and you will quickly recognize certain principles he uses to guide and motivate himself and his winning team. Can Tommy Lasorda's philosophy help stimulate your employees? Watch the riveting motivational video Winning Ways and you'll know instantly that the answer is an emphatic "yes". Purchase: List Price US$525
Working Together - Works! Using an assortment of short clips, dramatic sketches, mini-documentaries, comic turns, animation, and personal testimony, Working Together - Works! entertains while it inspires. Imaginatively produced, this video is like a magazine; there is always something new just ahead, so your audience is going to have to pay attention to keep up.. which means that they will be jolted and surprised. They certainly won't be bored - and that's half the battle! A total promotion for solid and inspired teamwork. Purchase: List Price US$520
Your Price Is Right - Sell It! Veteran sales trainer Joe Batten shows your sales team how they can meet and overcome price objections. After watching this video, your salespeople will never again back away from a price objection or, worse, apologise for a price. Convinced that their price is right, they will welcome price objections as sales opportunities. Purchase: List Price US$565
