Vox Pops: Workplace Issues – Series
So much that can go wrong in workplace situations can be traced back to people issues. Office politics, sexual harassment, discipline, redundancy, equal opportunity, emotional intelligence, productivity improvement….these things can be discussed more comfortably after watching a video and taking some of the tension out of the air. It’s often best to start off discussion after a viewing...when people can comment candidly on things they see on screen before addressing similar issues in the workplaces around them. What are people thinking and feeling about their jobs and the way things are done in their workplace? These videos were filmed in the street, talking to a wide range of Australians from all walks of life. These videos are fresh, anecdotal and spontaneous.
There are 30 videos in the series:
1.Managing People 2.Managing Change 3.Team Leadership 4.Time Management 5.Achieving Excellence 6.Emotional Intelligence 7.Presentation Skills 8.Assertiveness 9.Problem Situations and Problem People 10.Supervisor Skills 11.Conflict Resolution 12.Creative Thinking 13.Negotiation Skills 14.Motivation 15.Management Experiences 16.Getting Organised 17.Sexual Harrassment 18.Meetings 19.Customer Service 20.Fighting the Communication War 21.Office Politics 22.Improving Performance 23.Coaching and Mentoring 24.Improving your own Work performance 25.Delegating Effectively 26.Being Pro-Active in the Workplace 27.After Retrenchment 28.Leadership 29.Communication Styles 30.Discipline
These programs can be purchased as a series or individually. Prices - 1 $187.00* 2 – 5 $170.50 each* 6 – 10 $148.50 each* 11 – 20 $121.00 each* 21 - 29 $110.00 each* Set of 30 $2970.00 ($99.00 each)* * Series of 30 programs. Unit Price AU$2,970.00
Vox Pops: Workplace Issues - 1. Managing People ·Personal experiences of management ·Different Management styles·Appreciating personal differences ·Communication—teaching people ·Giving people feedback ·Unsatisfactory performance ·Motivating people ·Managing above and below 21 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 2. Managing Change ·Personal experiences of change ·Understanding why change occurs ·Motivations for career change ·The impact of changing technology ·Responses to change ·Helping others cope with change ·Relieving the stress of change ·Positive strategies for dealing with change 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 3. Team Leadership ·Personal experiences of leadership roles ·The hard things about being a leader ·Personal qualities people most admire in a leader ·Leadership styles ·Leadership in a crisis ·Resolving conflict within the team ·Getting the team to commit ·Motivating individuals and the team 18 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 4. Time Management ·Approaches to time management ·Aids to time management ·“To do lists”: prioritising tasks ·Keeping things neat and well-organised ·Setting goals ·Flexibility ·Handling interruptions ·Telephone, email and fax communication ·Meetings: avoiding time wasting 20 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 5. Achieving Excellence ·What is excellence? ·Excellent performance ·The drive for excellence: inbuilt or acquired? ·Achieving excellence: personal experiences ·What can get in the way of achieving excellence? ·Workplaces that encourage excellence ·Attention to detail ·Feedback ·The global marketplace 20 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 6. Emotional Intelligence ·Intellectual intelligence versus emotional intelligence ·Being open and non-judgmental ·Empathising with others ·Establishing a friendly demeanour ·Handling frustration and anger ·Dealing with fear ·Controlling impulses ·Optimism ·Reading the mood of others ·Listening skills 21 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 7. Presentation Skills ·Effective presentations ·The environment of the presentation ·Using visual aids in presentations ·Using technology in presentations ·The audience ·Persuasive and informative presentations ·The structure of the presentation ·Pacing the presentation ·Tone of voice ·Using humour ·Handouts and questions ·Nerves during presentations 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 8. Assertiveness Assertive behaviour ·Confidence and assertion ·Listening to others ·Staying calm ·Speaking up ·Making and refusing requests ·Negotiating 13 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 9. Problem Situations and Problem People ·Emotions in confrontational situations ·Disagreeing with another point of view ·Presenting your ideas to a hostile group ·Someone who says one thing and does another ·Someone who is too passive ·Someone who is too aggressive ·Dealing with a persistent or obstinate person ·Symbolic concessions ·Manners and politeness 15 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 10. Supervisor Skills ·Different personality types in the workplace ·Establishing rapport but keeping respect ·Being aware of the performances of those under you ·Liaising with management ·Communication without negative emotion ·Teaching those under you ·High stress situations ·Discipline ·Dealing with workplace change ·Accountability ·Male and female managers 19 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 11. Conflict Resolution ·When does conflict arise? ·Sharing feelings ·Listening ·Accepting your opponents position ·Tact ·Personality clashes ·Taking the feelings out ·Managing anger ·Mediation ·Arbitration 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 12. Creative Thinking ·Tasks that need creative approaches ·Brainstorming ·Thinking hats ·Lateral thinking ·Considering the offbeat ·Workability ·Can you have too much creativity? 14 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 13. Negotiation Skills When to negotiate ·Showing your hand ·Priorities ·Win-win solutions ·Emotion ·Saving face ·Keeping the lines of communication open ·Persistence ·Managing the mediation process 16 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 14. Motivation ·Examples of highly motivating jobs ·Internal motivation ·Motivating factors in the workplace ·Things you know you can do well ·Setting realistic goals ·Role models ·Dealing with mistakes ·When you lack motivation ·Relaxing mentally and physically 15 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 15. Management Experiences ·Adjusting to the management role ·Organisational strategies ·Fitting into the management team ·Leadership ·Communicating well ·Being an open listener ·Appraising staff ·Delegating ·Managing above and below ·Overcoming stress ·Changing demands on managers 23 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 16. Getting Organised ·Organisational systems ·Describe your in-tray ·Prioritising your tasks ·Sorting papers ·Completing routine tasks ·E-mail ·Electronic versus paper communication ·Dealing with tasks only once ·Personal assistants 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 17. Sexual Harrassment ·How big a problem is sexual harassment? ·The culture of the workplace ·Clothing and personal grooming ·Body language ·Words and phrases ·Procedures for dealing with offensive behaviour ·Developing a policy 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 18. Meetings ·When are meetings needed? ·Setting an agenda ·Scheduling meetings: regular or irregular ·Punctuality ·Avoid time wasting ·Preparation ·What makes meetings effective? ·Chairing or co-ordinating ·Politics of meetings ·Taking minutes ·Degrees of formality 19 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 19. Customer Service ·What is good customer service? ·How do you feel when you get bad service? ·The “right attitude” for dealing with customers ·Signs of a positive attitude to service ·Face to face versus phone service ·Managing the flow of the customers ·Listening carefully ·Body language and tone of voice ·Dealing with difficult customers ·Managing longer term customer relationships 20 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 20. Fighting the Communication War ·Face to face, phone and written communication ·Technology and changing communication styles ·The advantages of initiating phone contact ·Messaging versus direct ·In the office versus on the road communicating ·Phone networking in the workplace ·Mobile phones 15 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 21. Office Politics ·Who has the power in the office ·Alliances: friends and enemies ·Hidden agendas ·Physical space ·Perks and status symbols ·Earning respect through competence ·Staying rational vs allowing emotion ·Evaluating your image ·Being friendly to everyone ·The issue of trust 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 22. Improving Performance ·Analysing performance - conducting a review ·Formal and informal reviews ·Advantages and disadvantages of formal review ·Major measures of performance ·Discussion of the review ·Staff and changing technologies ·Workplace goals ·Planning and monitoring improvements 13 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 23. Coaching and Mentoring ·Establishing a relationship ·What’s in it for the mentor? ·Accountability ·Letting people make their own mistakes ·Personal and business mentoring ·Encouraging a team approach ·Encouraging questions ·Formal and informal observations ·Discipline 20 minute program Unit Price AU$187.00
Vox Pops: Workplace Issues - 24. Improving your own Work performance ·Reflection: how can I do better? ·How can I work more efficiently? ·Resources ·Asking questions ·Liaising with management: two way communication ·Seeking guidance ·Understanding yourself ·Accepting the need for change ·An ideal approach to further training 19 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 25. Delegating Effectively ·Matching the right employee to the task ·Training the person to take over ·Retaining control over key outcomes ·Maintaining flexibility after delegation ·Delegating everything ·Delegating selectively ·Things to delegate ·Things not to delegate 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 26. Being Pro-Active in the Workplace ·How do you define “pro-active”? ·Keys to success in your job ·Energy ·Curiosity ·Creativity ·Common sense ·Thoroughness 17 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 27. After Retrenchment ·Dealing with drastic change … grief ·Taking stock of your resources ·The positives of change ·Developing achievable lifestyle goals ·Considering all the options ·Maintaining physical and mental health ·Budgeting and saving money 14 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 28. Leadership ·Can leadership exist on any level? ·Optimism ·Confidence and decisiveness ·Handling mistakes ·Integrity ·Vision: big picture understanding ·Setting and achieving goals ·Feedback on your performance ·Avoiding ego 19 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 29. Communication Styles ·Effective communication ·Communicating with new people in the work place ·Telephone communications ·The balance between honesty and tact ·Listening and responding ·Using non verbal cues when communicating ·Legal responsibilities when communicating ·Different styles of communicating 14 minute program. Unit Price AU$187.00
Vox Pops: Workplace Issues - 30. Discipline ·Evaluating performance ·Avoiding personal issues ·Disciplining soon after the event ·Striking the right tone ·Key performance indicators ·Written vs verbal warning ·Reporting poor performance ·Steps to take when disciplining ·Stronger measures 18 minute program. Unit Price AU$187.00
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