Training Programmes from 7Dimensions
(1) Telephone Skills
(1.1) Receiving Calls Answer calls and handle enquiries in a positive and professional manner. 11 minutes Code BTS1
(1.2) Making Calls Effective techniques for giving information and making a follow-up call. 13 minutes Code BTS2
(1.3) Handling Messages Take messages accurately and professionally 12 minutes Code BTS3
(1.4) Problem Solving Take responsibility, be persistent and solve problems. 11 minutes Code BTS4
List Price Set of 4 AU$894 or AU$250 each
(2) Interpersonal Communication Skills
(2.1) CORE COMMUNICATION SKILLS
(2.1.1) EXPLAINING CLEARLY Learn three steps that will make your explanations clear and easy to understand. Duration: 12 minutes Code:PSKILLS11
(2.1.2) COMMUNICATING WITHOUT WORDS Discover the importance of your body language and the five main ways people communicate non-verbally. Duration: 12 minutes Code:PSKILLS9
(2.1.3) EFFECTIVE LISTENING Find out how to become a good listener by learning five key skills. Duration: 12 minutes Code:PSKILLS10
(2.1.4) INTERVIEWING Learn the communication and questioning skills that will get the high quality information you want. Duration: 12 minutes Code:PSKILLS12
(2.2) LEADERSHIP
(2.2.1) PRODUCTIVE COUNSELLING Learn techniques that will help you when counselling an unmotivated employee or gaining commitment for improved performance. Duration: 12 minutes Code:PSKILLS7
(2.2.2) COACHING ON THE JOB Learn the five-step coaching technique so you can ensure your instructions are clearly explained, understood and learned. Duration: 16 minutes Code:PSKILLS6
(2.2.3) EMPOWERING PEOPLE Uncover the secrets of how you can get people motivated to take more initiative, be more responsible and reach their full potential. Duration: 14 minutes Code:PSKILLS4
(2.3) PERSONAL EFFECTIVENESS
(2.3.1) WINNING FIRST IMPRESSIONS Discover how to have a positive impact when you first phone or meet someone. Duration: 10 minutes. Code: PSKILLS13
(2.3.2) EMPOWERING YOURSELF Become empowered. Learn to speak out and solve problems. Duration: 11 minutes. Code:PSKILLS14
(2.3.3) BEING ASSERTIVE Discover how to be assertive in a range of situations. Duration: 17 minutes Code:PSKILLS15
(2.3.4) INFLUENCING OTHERS Find out five ways to influence people to do things. Duration: 11 minutes Code:PSKILLS16
(2.4) TEAM SKILLS
(2.4.1) COMMUNICATING IN A TEAM Learn to accept diversity, participate in meetings and ask for feedback. Duration: 10 minutes Code:PSKILLS8
(2.4.2) TEAM BUILDING Discover the five characteristics of all successful teams and assess your team. Duration: 12 minutes Code:PSKILLS1
(2.4.3) MANAGING MEETINGS Learn to control meetings, keep to time and ensure out comes are achieved. Duration: 15 minutes Code:PSKILLS3
(2.4.4) PRESENTING TO A GROUP You can immediately improve your presentations with these simple techniques. Duration: 14 minutes Code:PSKILLS2
(2.5) HANDLING DIFFICULT SITUATIONS
(2.5.1) DEALING WITH CONFLICT Learn how to resolve conflict constructively so both parties feel good. Duration: 12 minutes Code:PSKILLS17
(2.5.2) MEDIATING DISPUTES Find out how to manage a dispute between two colleagues. Duration: 25 minute Code:PSKILLS5
(2.5.3) HANDLING DIFFICULT PEOPLE Learn practical skills to deal with the "know-all", the aggressive person, the joker, the complainer and the dodger. Duration: 14 minutes Code:PSKILLS18
(2.5.4) GIVING BAD NEWS Learn three steps to give bad news such as termination, budget cut or restructure. Duration: 12 minutes Code:PSKILLS19
(2.5.5) DISCIPLINE INTERVIEWING Discover the six key elements to disciplining poor performers and avoid legal problems. Duration: 12 minutes Code:PSKILLS20
List Price Set of 20 videos AU$8000 or AU$550 each
(3) Reinventing Appraisals A five-video training package to enable managers, team leaders and employees to implement performance management to achieve open communication and continuous development
(3.1) THE PERFORMANCE MANAGEMENT CYCLE This motivating video explains the importance of the planning and review cycle in Performance Management, leading to clearer expectations and improved communication. 11 mins Code RAPP1
(3.2) SETTING THE OVERALL GOAL The first step is to establish an overall goal for the job. Learn a simple, practical formula for writing a job goal that is meaningful and motivating. 11 mins Code RAPP2
(3.3) DETERMINING KEY RESULT AREAS The second step is to identify the major components of the job, called Key Result Areas. This video gives a step by step procedure for writing Key Result Areas that cover both activities completed AND results achieved. 12 mins Code RAPP3
(3.4) IDENTIFYING PERFORMANCE STANDARDS The third step is to develop specific performance standards for each Key Result Area. See how to identify standards in a collaborative way to increase commitment. Learn easy ways to write quantitative AND qualitative standards. 11 mins Code RAPP4
(3.5) MANAGING CHANGE AND DEVELOPING PERFORMANCE In a performance management system, plans should be flexible and used to help manage change. Plans should also help identify development needs. Most importantly plans are the basis for accurately and fairly reviewing performance. 13 mins Code RAPP5
List Price Set of 5 AUD $2350 or AUD $550 each
(4) TAKE AWAY TRAINING A series of 40 best selling Australian videos featuring Eve Ash and Peter Quarry.
(4.1)PERSONAL DEVELOPMENT
(4.1.1THE SPIRIT OF SERVICE Learn behaviours that internal and external customers love, so you deliver excellent service. Duration: 17 mins Code: TAT 40
(4.1.2) LEARNING TO LEARN Discover how to become motivated to develop yourself to learn more information faster. Duration: 17 mins Code: TAT 36
(4.1.3) PREPARING FOR YOUR APPRAISAL Evaluate your performance to ensure you get what you want out of the interview. Duration: 15 mins Code: TAT 39
(4.1.4) 360º FEEDBACK This video explains how 360º feedback works and how you can improve with feedback from others. Duration: 17 mins Code: TAT 34
(4.1.5) BUSINESS ETIQUETTE Learn how business etiquette can improve dealings in all aspects of your business. Duration: 17 mins Code: TAT 35
(4.1.6) LISTENING Find out common listening mistakes and how to really hear what people are saying. Duration: 15 mins Code: TAT 37
(4.1.7) MENTORING Learn the essential skills required by both mentors and protegés. Duration: 18 mins Code: TAT 37
(4.1.8) CAREER PLANNING A motivating video covering the practical steps for planning career strategies. Duration: 16 mins Code: TAT 8
(4.2) SELF-MANAGEMENT
(4.2.1) PROBLEM SOLVING & INITIATIVE Learn about developing initiative and becoming more productive in finding solutions. Duration: 19 mins Code: TAT 32
(4.2.2) SELF EMPOWERMENT Empower yourself and develop assertive communications skills where needed. Duration: 14 mins Code: TAT 33
(4.2.3) ENERGY & ENTHUSIASM Gain an edge by developing and maintaining high levels of energy and enthusiasm. Duration: 18 mins Code: TAT 30
(4.2.4) GOING FOR A JOB INTERVIEW Learn simple, effective strategies for making strong impressions at job interviews. Duration: 19 mins Code: TAT 31
(4.2.5) BALANCING WORK & PRIVATE LIFE Discover helpful strategies and ideas to regain and maintain your balance. Duration: 17 mins Code: TAT 29
(4.2.6) POSITIVE THINKING This video encourages everyone to be optimistic and think positively. Duration: 13 mins Code: TAT 6
(4.2.7) TIME MANAGEMENT Discover the main ways to solve time management problems and manage your time effectively. Duration: 12 mins Code: TAT 4
(4.2.8) STRESS MANAGEMENT Minimise stress and become more calm in stressful situations. Duration: 14 mins Code: TAT 3
(4.3) DIFFICULT SITUATIONS
(4.3.1) DEALING WITH DIFFICULT PEOPLE Develop techniques to handle angry, abusive or uncooperative people. Duration: 17 mins Code: TAT 21
(4.3.2) HANDLING COMPLAINTS Resolve problems and gain positive outcomes from difficult situations. Duration: 16 mins Code: TAT 22
(4.3.3) OVERCOMING HARASSMENT Learn simple techniques for dealing with harassment and changing the situation.Duration: 19 mins Code: TAT 23
(4.3.4) COPING WITH RETRENCHMENT Learn strategies to cope with emotional reactions and to stay motivated. Duration: 16 mins Code: TAT 20
(4.3.5) COPING WITH CHANGE Discover strategies and ideas to successfully cope with change. Duration: 15 mins Code: TAT 19
(4.3.6) CONFLICT WITHIN TEAMS Learn skills to identify and resolve conflict between team members. Duration: 17 mins Code: TAT 18
(4.3.7) GIVING PERSONAL FEEDBACK Learn how to give feedback so that it gets the results you want. Duration: 13 mins Code: TAT 9
(4.3.8) MANAGING UPWARDS Gain the skills for getting feedback and asking for help from your manager. Duration: 16 mins Code: TAT 10
(4.4) MANAGEMENT AND LEADERSHIP
(4.4.1) DELEGATING & PRIORITISING Learn techniques for setting priorities and delegating effectively. Duration: 18 mins Code: TAT 26
(4.4.2) COACHING Assess when to use coaching to improve performance, confidence and motivation. Duration: 16 mins Code: TAT 24
(4.4.3) COUNSELLING POOR PERFORMERS Use a six-step approach to help staff improve their standard of work. Duration: 16 mins Code: TAT 25
(4.4.4) THE NEW SUPERVISOR Discover the challenges and opportunities awaiting the newly appointed supervisor. Duration: 13 mins Code: TAT 1
(4.4.5) LEADERSHIP Learn the characteristics of effective leaders and the behaviour required in today's workplaces. Duration: 17 mins Code: TAT 27
(4.4.6) SUPERVISORY STYLES Learn to choose the right style of supervision for the right situation. Duration: 14 mins Code: TAT 2
(4.4.7) SELECTION TECHNIQUES Discover exciting new ways to assess job applicants and select the best person. Duration: 17 mins Code: TAT 28
(4.4.8) MANAGING PERFORMANCE Practical advice explaining the steps to successful performance management.Duration: 15 mins Code: TAT 7
(4.5) TRAINING AND GROUP SKILLS
(4.5.1) CONTROLLING MEETINGS Learn to control agendas, time, participation and difficult people in meetings. Duration: 16 mins Code: TAT 17
(4.5.2) CONSULTING SKILLS FOR PROFESSIONALS Gain practical advice for internal and external consulting. Duration: 11 mins Code: TAT 11
(4.5.3) DESIGNING AND DELIVERING A TRAINING SESSION Learn the principles to design an enjoyable and effective training session. Duration: 12 mins Code: TAT 13
(4.5.4) DEVELOPING A TRAINING PLAN Learn how to plan appropriate training activities. Duration: 15 mins Code: TAT 12
(4.5.5) CONDUCTING TRAINING ACTIVITIES Improve training sessions using case studies and role to ensure quality learning. Duration: 14 mins Code: TAT 14
(4.5.6) FACILITATION SKILLS Practical suggestions for structuring meetings and leading discussions. Duration: 13 mins Code: TAT 16
(4.5.7) LEADING GROUP DISCUSSIONS Learn successful techniques for handling situations a trainer, manager or supervisor can face when leading group discussions. A popular video with practical tips and advice. Duration: 17 mins Code: TAT 15
(4.5.8) PUBLIC SPEAKING WITH CONFIDENCE A popular video with practical tips on successful techniques for leading group discussions. Duration: 12 mins Code: TAT 5
List Price AUD $150 each or set of 40 AUD $3800 (AU$95 each)
(5) The Improving Service Series
(5.1) Service Leadership Code: SERV1 Exceptional service must start with senior managers. Service Leadership involves: staying in touch with customers creating a "service culture" leading by example gaining staff commitment Videos: It Starts at the Top (21 mins) and Staying in Touch (15 mins)
(5.2) Getting Organised to Serve Code: SERV2 Organisations can get their "service mix" right by: overhauling internal systems removing service barriers streamlining organisational structures and functions motivating staff to serve Videos:
The Service Mix (16 mins) and Inside Workings (24 mins)
(5.3) Selecting for Service Code: SERV3 Organisations have to select the right people to serve. This module covers: 6 key selection criteria common to all service jobs selection techniques, such as a method for assessing "customer tolerance" levels Videos: What to Look For (9 mins) and How to Find It (26 mins)
(5.4) Supervising for Service Code: SERV4 Supervisors need to support frontline staff in serving customers by: providing on-going training being available when problems arise motivating staff improving poor individual service performance Videos:
Training/Being Available (28 mins) and Motivating Staff/Improving Performance (18 mins)
(5.5) Serving People Code: SERV5 Customers and clients want to be served in a positive way. So frontline staff should: develop rapport through body language use greetings and names show respect for unusual requests be sensitive to cultural differences overcome language barriers Videos: A Positive Approach (20 mins) and A Special Sensitivity (17 mins)
(5.6) Selling our Services Code: SERV6 All service involves selling, and selling entails meeting needs by: asking questions and actively listening giving advice based on product knowledge bending the rules providing "extras" and "add-on sales" taking personal responsibility for problems Videos: Finding Out the Needs (18 mins) and Meeting Needs (20 mins)
(5.7) Unhappy Customers Code: SERV7 Unhappy customers are quick to tell others about poor service. We offer the philosophy that complaints should be welcomed so that: the problem can be resolved repeat business is generated the now satisfied customer will tell others A step by step method is illustrated in a range of service settings. Videos: Welcoming Complaints (13 mins) and Cases of Complaint (18 mins)
(5.8) Service Burnout Code: SERV8 Service Burnout is a stress reaction suffered by many frontline and service staff. This module covers: physical and emotional symptoms effects on customer service how to prevent burnout overcoming existing burnout Video: Burnout (17 mins)
List Price Whole Series AUD $5000
Modules 1-7 AUD $1000 each Module 8 AUD $550
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